You can add a property rowDoubleClick with an empty object to remove the ability to open the record by double clicking on a row: 

{
   "operation": "merge",
   "name": "TheListNameHere",
   "values": {
      "rowDoubleClick": {}
   }
}

Ryan

Hello!

Please make sure that the deduplication rule is applied on the basis of those objects for which sections are created.

Daria Mudragel,

How can i make sure of this?

Dear, 

If the section is based on your custom object, you will see corresponding entries in the Configuration section, such as ObjectName_FormPage and ObjectName_ListPage.

Additionally, a new package will be created and available in the Application Hub.

Thanks!

Hello,

Unfortunately, it's not possible to implement such a logic due to the specifics of the system.

Hello,

This is a known issue related to base64-encoded images. 

They aren't supported in most web email clients (including Gmail) and are completely blocked in Outlook. Apple Mail is one of the few clients that does support them. Such emails also influence the site's performance, as the email size becomes larger if it contains base64 images. 

We have a few recommendations for you on how to avoid this behavior: 

1. Increase the system setting (create it if it doesn't exist) for LargeSizeEmailValue and LargeSizeEmailValueInFreedomUI. 

2. Enable LargeEmailsInTimeline.DisableEmailPreviewLoader feature. 

Please, consider replacing base64-encoded images with others, to improve the overall performance value of your emails. 

Best regards,
Ivan

Hello Ivan,

We will follow your recommendation and host our images on external servers, this will also improve our deliverability.

I added the LargeSizeEmailValueInFreedomUI parameter to the system settings but now when I click on "see more" I have an error in the console (image attached) and the system does not show me more of the email.

Otherwise, could you please tell me how to enable the LargeEmailsInTimeline.DisableEmailPreviewLoader setting? I can't find it.

Thank you Yvan !

Hello,

To add a feature that is missing, navigate to https://SITENAME.creatio.com/0/Flags, then just click "New" button and add feature by code.

Article regarding features on our Academy:
https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platform/platform-customization/interface-control-tools/existing-feature/overview#title-3459-1

Best regards,
Ivan

Hello.

1. There are many potential reasons for this behavior:
- Blocking at the DB level (when a large number of requests block each other), such requests may be displayed as "idle in transaction".
- Incorrect operation in the code that executes requests, but "a lot" of code is executed between the start of the transaction and the commit.
- There is not enough capacity of the DB server to process requests (including releasing the connection after the request is completed).

There is also a probability that the issue lies in the handler itself, and it doesn't close the database connection once the query is executed, but the issue may also be in the server configuration. 

2. The options that you use are suitable for such purposes (but of course it all depends on what code and what requests are being generated).

3. At the code level, they must be completely released. At the DB level, the DBMS itself is engaged in the release, with sufficient capacity it usually copes well.
Without knowing what code is executed, what requests, what capacities with such activity it is difficult to accurately name the cause and how it can be fixed.

Best regards,
Antonii.

Hello,

You can find the instructions on working with files via API in the article below:

https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platfor…

Mira Dmitruk,

Hello Mira, thanks, finally i can do it, i make an internal web service with API File Management, and with some parameters i can get the document in Base64 and send to AI Bot.

Hello,

Here are a few possible reasons for this behavior and some directions on where to start the investigation:

1. A 204 response usually means the endpoint was found, but the file content is zero bytes. This can happen if the file wasn’t uploaded correctly or if there’s an issue with the file storage. You can confirm this by checking the file size directly in the database, for example:
SELECT DATALENGTH([Data]) AS Bytes
FROM   ContactFile
WHERE  Id = 'f7946070-164d-48d3-8516-c31aff3f1588'
If this returns 0, the problem is likely at the storage level, not the API.

2. In production, the file may be stored in an external location like AWS S3, Azure Blob, or a network share. In this case check the ActiveFileContentStorage system setting is correctly configured.

If your website is using an S3 storage and since it's an external storage there is no possibility to use OData to get files from it. 
In this case we recommend to use a FileApiService in case you need to work with files on your website.

Nick Ovchynnik,

Nick Ovchynnik,

Hi Nick, I noticed that the storage is on S3, but I tried to create a web service with FileApiService to retrieve these documents attached to an object, but I wasn't successful. Not to mention creating a ScriptTask didn't work either.
Do you have a working example of how to do this?

Hi,

This article describes the operations with the files. Specifically, under the "Retrieve the file content" expandable tab.

If you face a specific issue with some part of the code, please submit a ticket to support@creatio.com so our team can address the error you got and suggest a solution.

Nick Ovchynnik,

Nick, finally i can make a webservice that, download a base64 of the selected document, let the code here, for help others with the same need.
Thank you very much.

namespace Terrasoft.Configuration.UsrFileRetrievalServiceNamespace {
    using System;
    using System.IO;
    using System.ServiceModel;
    using System.ServiceModel.Web;
    using System.ServiceModel.Activation;
    using Terrasoft.Web.Common;
    using Terrasoft.Core;
    using Terrasoft.Core.Factories;
    using Terrasoft.File;
    using Terrasoft.File.Abstractions;
 
    [ServiceContract]
    [AspNetCompatibilityRequirements(RequirementsMode = AspNetCompatibilityRequirementsMode.Required)]
    public class UsrFileRetrievalService : BaseService {
 
        [OperationContract]
        [WebInvoke(Method = "GET", RequestFormat = WebMessageFormat.Json,
                   BodyStyle = WebMessageBodyStyle.Wrapped,
                   ResponseFormat = WebMessageFormat.Json)]
        public string GetFileBase64(string fileId, string schemaName) {
            try {
                // Validaciones básicas
                if (string.IsNullOrEmpty(fileId) || string.IsNullOrEmpty(schemaName)) {
                    return "Parámetros inválidos.";
                }
 
                Guid recordId = new Guid(fileId);
 
                // Creamos el localizador del archivo
                var fileLocator = new EntityFileLocator(schemaName, recordId);
 
                // Obtenemos la fábrica de archivos
                IFileFactory fileFactory = UserConnection.GetFileFactory();
 
                // Cargamos el archivo desde la base de datos
                IFile file = fileFactory.Get(fileLocator);
 
                // Leemos el contenido del archivo
                byte[] content;
                using (Stream stream = file.Read()) {
                    using (var ms = new MemoryStream()) {
                        stream.CopyTo(ms);
                        content = ms.ToArray();
                    }
                }
 
                // Convertimos a Base64 para retorno JSON seguro
                return Convert.ToBase64String(content);
            } catch (Exception ex) {
                return $"Error: {ex.Message}";
            }
        }
    }
}

Hello,

Creatio AI doesn't directly edit form pages, but it can assist with various tasks related to content creation and management. You can explore all the capabilities of Creatio AI currently available by following this link: https://academy.creatio.com/docs/8.x/no-code-customization/customization-tools/ai-tools/copilot/ai-skill-list

In addition, we've registered your idea in our R&D team backlog for consideration and implementation in future application releases.

Thank you for helping us to improve our product!

Hello,

Here’s how the basic logic works:

If a call appears on the CTI panel, it is automatically saved in the Calls section.
So, if a call is received by a group of 5 users, it will appear on the CTI panel for all 5 users. However, only one of them will actually answer the call.
As a result, 5 call records will be created in the Calls section, but only one will show that a conversation took place.

To avoid this, we recommend changing the call routing so that calls are directed to operators one at a time (sequentially).

This would require custom development, and unfortunately, we don’t have a ready-made example of this kind of implementation.



Best regards,
Malika

Hello, 

please take a look at this post: https://community.creatio.com/questions/cti-panel-answercall-method-ove… . Maybe it will help you in implementing similar logic in your process to what we did (trigger when user answers the call, instead when call record is created in database).

Best Regards,

Jelenko.

Jelenko Mršić,

Hello, 
Thank you for your response, I've tried using "Time to Connect" field as you have shown in your solution, but still the problem is not solved and when I checked incoming call is going to 4 different extension and only one operator is picking up the call but still the backend process is running for other operators too.

In the below screenshot the last column represent - "Time to Connect" value. 

Do you have any idea what could be the problem now?

Thanks.