Hello;
In my 7.17 version i create a file repository override class and it work correctly
when I try to upgrade to 8,2,1 the FileService core class change and it create fileRepository object based on interface not class (ClassFactory.Get) and it run based method loadFile not override one.
Is it any solution to set the the default class for interface

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How do I know what the current app package is?

Thanks,

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The new behavior is Creatio tries to make it's best judgement of where to save things, it doesn't user the Current Package setting. It's not often correct in where it decides to save things IMO and a bit frustrating, so there's really no where to see it because the system will decide differently based on what item you're trying to save. This article shows how to force save a page into a certain application's pacakge or to turn off the new way and revert back to using the Current Package system setting instead: https://customerfx.com/article/reverting-the-behavior-for-saving-pages-in-the-creatio-freedom-ui-designer-to-use-current-package-setting/

Ryan

Thanks Ryan,

we are trying to have App/package structure where one App has all of the objects and then all of the different apps are dependent on the Data from the DB package.

Intention is to deliver independently from data model different apps for different projects ongoing in the customer

This would work fine with classic but now we are running into some question because of this "smart" behavior.

Last example was Creatio added a field in the activity object to link to custom object when we added a list to the page of the custom object

Do you think this approach would fix these issues?

 

Thanks again

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Hello,

Could I get some help understanding or directing me to an article that thoroughly explains the lookup titled "Package in installed application?"

What does the "Primary" check box do? What does the "Current package" check box do?

Can a package be named in more than one row, aka, more than one application?

I cannot locate an academy article explaining this function.

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Check out this article:

Store app data | Creatio Academy

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Hello community,
Is there a system setting that allows you to set the default culture for all users?
In other words, imagine the following scenario:
1- Users have been created with the culture English (United States)
2- Portuguese was installed and this language was set as default.
3- I want all users to have this new language.

Without having to go to each user and change the culture, is there a feature that allows me to change the culture of all users at once?

 

Thank you!

Andreia

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Greeting,

 

Currently, there is no option to modify the "Primary culture" system setting, which is responsible for the default culture in the system. 

 

By default, English is set as the base culture for all system builds to ensure the proper functioning of our product, including multilingual templates and localized user experiences.

 

If you need to change the language, this can be done in the system user profile for each individual user. 

 

Modifying the "Primary culture" system setting could result in incorrect functionality, so it is essential to adjust the language preference at the user level.

 

We understand that this limitation may cause challenges, and we have already submitted a request to our R&D department to explore implementing this functionality in future system releases.

 

Please let us know if you have other questions.

 

Thank you for reaching out!

Hello!
 

You can bulk change the value of the SysCultureId column for users in the SysAdminUnit table. The corresponding values can be found in the SysCulture table.
After that, the user will need to re-login in the system to apply the localization changes, or you can flush Redis so that all users are forced to re-authorize.
 

Please be careful when applying this approach and check it in detail on a test environment before implementing on prod.

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Hi all mentors, 
     
     I notice there is an app on the marketplace named "Excel reports builder for Creatio" that can generate the excel report in section page directly. Is it also okay to send the excel file in BP directly to certain users? I've tried it but failed during the setup in BP. If there is any reference information or link, please kindly share. 

 

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Jeffrey,

That option is only available for Custom Report types, not Section Reports as shown in your screenshot. If you create a new Excel report with type=Custom Report, it will show for that one.

Ryan

Hello,

Please note that OOTB business process element "Process file" can only generate Word reports, you can find more details about its functionality in this article:

https://academy.creatio.com/docs/8.x/no-code-customization/bpm-tools/process-elements-reference/system-actions/process-file-element

Instead, you can use the "Generate Excel report" element that is a part of the "Excel reports builder for Creatio" app. 

Please note, that only the reports with "Custom report" type and a checked "Available in process" boolean can be used in the process.

Mira Dmitruk,


Hi, Mira, 

    Thank you for your help, however, I can't find "Available in process" setting in the Excel report setting, that may be the reason that I can't find it inside Excel in BP. What's the reason? I'm using 8.2.1.5446 Creatio cloud version, install the excel builder app few days ago. 
 


Jeffrey.

 

Jeffrey,

That option is only available for Custom Report types, not Section Reports as shown in your screenshot. If you create a new Excel report with type=Custom Report, it will show for that one.

Ryan

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Dear,

On freedom, we can't delete feeds that aren't ours, even if we're an administrator.
Can we change this behaviour?
Administrators should be able to delete feeds even if they're not their own.
Is this possible?

Thank you!

Nicolas

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Hello!

 

Unfortunately, by default, this functionality cannot be implemented due to the core logic of the application’s configuration.

 

When working with the Feed tab, you are interacting with a system object governed by predefined rules. According to these rules, only the user who created the post (the Owner) has the ability to delete (Remove) or edit (Edit) it, just like with other system objects. 

 

However, we have forwarded your suggestion to our development team for review, and they will explore the possibility of implementing such a feature in future releases.

 

Thank you for helping us improve Creatio!

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Dear,

On our development environment, when I add a feed to a page, for example on the account page, the feed automatically appears on the Feed tab of another user connected to the environment.
However, in production the feed doesn't appear, I have to exit the account page and reopen it to see the feed.
How can I get the feed to appear automatically in production?

Thank you !

Nicolas

 

 

 

 

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Hello,
 

Live date update is only available on Freedom UI feed pages, and it works based on a web socket connection.
 

We recommend that you make sure that both sites use the Freedom UI account page.
 

And also make sure that web sockets are configured correctly for the production site.
 

More information can be found in the article on our academy.
 

If everything is configured correctly, but the feed does not update automatically without refreshing the page, we recommend contacting our support team - support@creatio.com
 

Thank you for contacting us!

Hello Pvalo,
I didn't explain my problem well.
On our production environment, if two users are logged in to the same Account page in Classic UI, then if a feed is posted on one page, it automatically appears on the other user's page. 
If both users are on Freedom, you must reload the Account page to see the posted feed.

But on our DEV environment, it works in both cases, feeds always appears automatically.
Do I have a configuration problem or is this the normal way of working?

Thank you !

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Hi, guys!

 

I'm currently facing the following problem:

 

Whenever I try to access case messages, sent by the client and through the responsbile user, all messages sent via email never show up. Not even automatic emails. All of them can be seen by the Supervisor user.

Meanwhile, all messages sent via self-service portal appear to be fine and available.

 

I have tried the following solutions:

- Changing the object permissions

  • - Changing the operation permissions to allow the responsibles to read the object
  • - Manually setting the permission of the record as a mean to provide access to the responsible

 

The last one was the only one that provided me with the expected result (case emails showing up), so that makes me inclined to think that it is a permission-related behaviour.

The objects of which I have changed permissions to try and solve the problem were the Case and Activity (as it is storing the emails) ones.

I've tried to investigate the business process that detect the emails sent to see if they had any relation to the permission attribution, but nothing related was explicit there.

Below, follows the expected result and the current state of an example case:

This is the expected result, as seen when accessing the case through the Supervisor user.

 

This is the current state, as seen when accesing the case through the Responsible user (notice that the email of which I have changed the permissions manually through the Activity object is the only one that appears, on the top).

 

Have you guys ever faced and/or solved this issue? If so, could you please help me mitigate it?

 

I'll be eager to add more details to this post, if needed.

Thank you in advance!

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Hi!

 

This behavior may indicate that the access permissions for reading emails from the mailbox are not fully configured.

We recommend reviewing this article and adjusting the permissions to ensure that all users working with cases can read the emails.

Please note that after making changes to the mailbox settings, the new rules will apply only to emails received afterward.

 

Best regards,

Kate

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Good day,
Are there any plans to add built-in excel reporting feature to creatio? Using the marketplace addon "Excel reports builder for Creatio" doesnt support all the features our users require, some native solution would be great. Could you please share if there are any plans moving in this direction?

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Hello,

 

Unfortunately, at the moment, there is no such feature as you described.

 

We've registered this idea in our R&D team backlog for consideration and implementation in future application releases. Thank you for helping us to improve our product.

 

Have a nice day!

 

 

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i am using creatio 8.2.2

 

i am currently making a way so that if 1 field's value is under 50m then the top flow works, if between 50m and 150m then the middle flow works and if over 150m then the bottom flow works i am building a business process, now am a bit confused, is this how you do it?

 

or do i have to use the exclusive gateway for the if field conditional flows?

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I think an exclusive OR gateway would be optimal in that it would only test conditions until the first true condition, whereas an (inclusive) OR gateway would test all conditions.  Your process would work fine however I would think except I'm not sure the final approval in each case would exit the approval, you may have to provide conditional exits (but I could be wrong).

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