What is the standard way to achieve the following?
We have a list of mailboxes, each associated with different case categories.
We would like to automatically send a standard reply—such as "Your request is under review"—when the first email (i.e., case registration) arrives in the mailbox.
Any guidance or best practices would be appreciated.
Is it possible to associate a specific mailbox with a section, such as Orders or Leads?
We’re looking to replicate the same logic used in Case Registration,where an incoming email to a designated mailbox automatically triggers the creation of a new case.
I’ve been facing some challenges when working with business rules in Freedom UI and wanted to share a specific case to see if anyone has found a solution.
In the Products In Orders page, I need to block certain fields (e.g., Field A, B, C) based on the status of the related Order. For example...MoreLess
I’m trying to upload a document to a custom table named RequestSysFile. Along with the document, I need to store an additional field called “Type of Document”, which comes from a field on the screen/form.
However, I’m not able to pass this additional data to the RequestSysFile table during the upload process. Could anyone guide me on how to include this extra field while uploading the file?
Also i tried with Business Process(insert signal on sysfile) , but on upload File, Screen details are not getting Saved. I am not able to get...MoreLess
There are two types of business rules, page-level business rules and object-level business rules. Filters are object-level business rules. In...MoreLess
There are two types of business rules, page-level business rules and object-level business rules. Filters are object-level business rules. In...MoreLess
We use Creatio to automatically send out emails to users based on certain triggers. There is typically 50-100 a day -- We then get many "out of office" responses back, which are unnecessary.
Is there a way to add to the email headers that Creatio generates? If we could add "X-Auto-Response-Suppress: All" to the header, we would eliminate most if not all "out of office" responses.