Could you help me WHERE in the code that Creatio receives the ERROR CODE from Cisco? We have checked "finesse-cti-provider.js" file in Creatio configuration and also the "finesse cti provider schema" but cannot see anything
We advise examining the "FinesseCtiProviderV2" schema, particularly the "eventHandler" method. This is where the handling of events, including error codes from Cisco, is implemented.
Additionally, please note that for cloud sites, telephony logs are stored on our servers. You can request the logs via our support.
Thank you for your response, but the concept here that we would like to GET these ERROR CODE DATA from "eventHandler" method in real time or near realtime to showing up in the Creatio CRM UI/UX, any chance that we can do that? If yes, really need your guide to achieve that concept
In the processing bar it is possible to send e-mails to contacts. But the values appearing in the field "To" is also showing the name of all my opportunities as you can see in the picture below. From each table is Creatio pulling these values? Can it show only the e-mails from the contacts?
Hi Mariana, this seems very strange. Are you sue you don't have any contacts that are called "Hardware / ...." which may have been created by mistake through another process.
The "To" field in this item receives entries from the VwRecepientEmail view, which is generated by a script up to version 8.1.2. This view, in turn, gathers email information from the "ContactCommunication" and "AccountCommunication" tables.
The behavior you described is not expected and is not reproducible on the standard Creatio builds.
Please ensure that you do not have custom logic responsible for forming the VwRecepientEmail table or the Contact/Account Communication, which could affect this behavior.
If you are unable to resolve the issue, please contact our support team for analysis at support@creatio.com.
Is it possible in Freedom UI to enable Feed to display the connected record as it did in Classic UI? Just showing the section isn't as informative as the old setup where you could see exactly what record the feed message was in context of.
We appreciate your patience as we consulted with our R&D team regarding the concerns you raised.
Regarding the connected record in the feed panel, we are pleased to inform you that the behavior you mentioned will be addressed in the upcoming 8.0.3 version.
If you have any further questions, please let us know, we would be happy to help.
some portal users with full access as b2b need to update the case with standard access rights so instead to access the external page. They need to access the case_formpage.
Hi! Is it possible to handle exception in a process? For example if there is an error on "delete something" step occur we proceed to next step without stoping all process.
Unfortunately, we cannot handle exceptions with standard tools in actual versions of applications. Thank you for bringing this aspect to our attention. We will create an idea for the development team so they can consider implementing such functionality in future versions of our application.
If you're talking about custom C# code and Script tasks, you can use basic try/catch constructs there to handle exceptions.
Unfortunately, we cannot handle exceptions with standard tools in actual versions of applications. Thank you for bringing this aspect to our attention. We will create an idea for the development team so they can consider implementing such functionality in future versions of our application.
If you're talking about custom C# code and Script tasks, you can use basic try/catch constructs there to handle exceptions.
You can override the menu (usually to add other menu items to it). When you do so you override the "Open", "Copy", "Delete" options and need to add them back in. You could override the menu and then just only add back in the "Open" option. It would look like this (the article will provide more details)
You can override the menu (usually to add other menu items to it). When you do so you override the "Open", "Copy", "Delete" options and need to add them back in. You could override the menu and then just only add back in the "Open" option. It would look like this (the article will provide more details)
Dear Ryan, I didn't found the crt.DataGrid element in the viewConfigDiff in the code of the listpage, I found it on a FormPage, but I need it also in a the ListPage
This could really do with being configurable using no-code tools, as it's quite cumbersome to apply to every list users will see but is often important - being able to copy records which should have to be created in specific ways is often an issue for business data.
we use Web service element in our business process, where we set several parameters. For logging purposes we need to get JSON of request body, but there is no such option (I see only Response body)
How can we get request body from the Web service element?
I added an object based on the File object, but I can't see the newly created object in the list of file storage locations. What could I be doing wrong?
I need to add new columns that are specific to my section. Therefore, I have to create a new object. Is there a way to upload files into the newly created object?
When a new attachment storage is created according to The File Management API. The file storage will be available in the list of objects the Freedom UI Attachments component works with.