I created a module within the email design platform of Creatio. When previewing the email in desktop and mobile mode, I noticed the images for the Google play and Apple App Store in mobile view are way off.
Is there a reason why this is happening? Thanks in advance for any help you can provide.
Verify the mailbox parameters in MailboxSyncSettings table to ensure that the tokens are correct.
Select * from "MailboxSyncSettings"
1Try reauthorizing the mailbox. If basic authorization is used, provide the mailbox credentials again.
2.2 If OAuth authorization is used, execute the script:
update "MailboxSyncSettings" set "ErrorCodeId"='5f906e1c-9521-45df-8e43-82b5109e0e4d' where "Id"='*mailbox_id*'
This will trigger an error message in CTI Panel . Then click "Connect mailbox again" in the error message that appears in the communication panel.
Check the application logs and microservice logs for errors after reconnecting the mailbox.
Ensure that the Email Listener settings are correct and that you are using the new version 1.0.17, which is available in the article.
It is also important to verify that the settings on the provider side are correct.
If you encounter any other errors, please contact the support service. support@creatio.com
I download the Excel report app from the Marketplace but when I try to create a Section Report for the sections that I created or for the sections of Contacts and Accounts it doesn't show the button that allows me to generate the report for the section. If I try with other sections like Activities I don't have this problem.