emailheader | Community Creatio

18:03 Jun 02, 2025

Hi.

We use Creatio to automatically send out emails to users based on certain triggers. There is typically 50-100 a day -- We then get many "out of office" responses back, which are unnecessary.

Is there a way to add to the email headers that Creatio generates? If we could add "X-Auto-Response-Suppress: All" to the header, we would eliminate most if not all "out of office" responses.

Thanks
Rob

5 comments

Best reply

Iryna Oriyenko

13:23 Jun 06, 2025

Hello Rob,

You can customize your email sending process using the instructions and examples from the article https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platform/8.1/platform-customization/classic-ui/emails/sending-emails/overview.

If you want to add the header to your email you can it by creating the configuration file of the email and specifying the header there.

For example:

var message = new Terrasoft.Mail.Sender.EmailMessage
{
	// Sender email address.
	From = "Sender@email.com",
	// Recipient email addresses.
	To = new List&lt;string&gt;{ "first@recepient.co", "second@recepient.co" },
	// Copy optional
	Cc = new List&lt;string&gt;{ "first@recepient.co", "second@recepient.co" },
	// Hidden copy optional
	Bcc = new List&lt;string&gt;{ "first@recepient.co", "second@recepient.co" },
	Subject = "Message subject",
	// Email body.
	Body = "Body",
	// Priority, Terrasoft.Mail.Sender.EmailPriority enumeration values.
	Priority = Terrasoft.Mail.Sender.EmailPriority.Normal,
	// Headers you want to add to your email
	HeaderProperties = new List&lt;Mail.Sender.EmailMessageHeader&gt;
	{
		new Mail.Sender.EmailMessageHeader
		{
			Name = "X-Auto-Response-Suppress",
			Value = "All"
		}
	}
};

Oleg Drobina

17:42 Jun 03, 2025

Hello,

Are we discussing marketing bulk emails or regular emails sent via Exchange\SMTP?

Rob Rudloff

06:03 Jun 05, 2025

Oleg Drobina,

Not bulk. These are individual emails, sent out to a user (or other person) based on some data entry firing a trigger/process.

Thanks.

Iryna Oriyenko

13:23 Jun 06, 2025

Hello Rob,

If you want to add the header to your email you can it by creating the configuration file of the email and specifying the header there.

For example:

var message = new Terrasoft.Mail.Sender.EmailMessage
{
	// Sender email address.
	From = "Sender@email.com",
	// Recipient email addresses.
	To = new List&lt;string&gt;{ "first@recepient.co", "second@recepient.co" },
	// Copy optional
	Cc = new List&lt;string&gt;{ "first@recepient.co", "second@recepient.co" },
	// Hidden copy optional
	Bcc = new List&lt;string&gt;{ "first@recepient.co", "second@recepient.co" },
	Subject = "Message subject",
	// Email body.
	Body = "Body",
	// Priority, Terrasoft.Mail.Sender.EmailPriority enumeration values.
	Priority = Terrasoft.Mail.Sender.EmailPriority.Normal,
	// Headers you want to add to your email
	HeaderProperties = new List&lt;Mail.Sender.EmailMessageHeader&gt;
	{
		new Mail.Sender.EmailMessageHeader
		{
			Name = "X-Auto-Response-Suppress",
			Value = "All"
		}
	}
};

Rob Rudloff

18:57 Jun 06, 2025

Hi.

Do you have a newer link? this one you referenced is broken:

https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platform/8.1/platform-customization/classic-ui/emails/sending-emails/overview.

Thanks
Rob

Rob Rudloff

16:34 Jun 09, 2025

Better link here:

Customize sending emails | Creatio Academy

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