How do I check which version of the global search service I have?

If you use Creatio cloud, you will always have the latest version of the global search service.

If you use Creatio on-site, run the following console command:

docker ps

This will open the list of all containers. The number of global search version will be available in the “image” column.

How do I initiate the re-indexing of my Creatio site?

For global search versions lower than 2.0:

1. Open gs-mysql container via the following command:

docker exec -it gs-mysql bash

2. Run the following command in the opened gs-mysql container:

mysql -p1665017 use gs; UPDATE GlobalSearchIndexingEntity SET LastIndexedOn = NULL, InProcess = 0;

For global search version 2.0 and up:

Execute the following request on

gs-web-api: `/indexation/{siteName}/reindex/full

How do I enable logging the global search service?

By default, the service logs only errors. To enable logging of all events, locate the following string in the docker-compose.yaml file:


Replace the string with the following string:


Note that if you enable logging of all events, the number of log files will increase significantly.

Which metrics and tracking schema can I use to monitor the global search operation?

Execute the following request:


Here, [GS-WEB-API] is the server address, and [SITE_NAME] is your Creatio website name.

How do I set up access to ElasticSearch via a password?

You can restrict access to ElasticSearch using Haproxy, which supports base64 authentification. Use the x-pack plugin to set up access to ElasticSearch via a login and a password.

How do I add a new object to the ElasticSearch indexing, or change the settings for the indexed fields of existing objects?

You can enable and configure indexing of specific sections using Creatio in-app tools. By default, ElasticSearch will index only sections, regardless of their author, as well as lookup columns (with a few exceptions). The attached PDF file contains the list of exceptions.

How do I deploy ElasticSearch on several servers with a single URL? How do I set up clustering?

This information is available in the Elastic service documentation.

Why the “Duplicates search rules” setting is not displayed for me?

Check if the “DeduplicationWebApiUrl” system setting is populated and whether the following features are enabled in “FeatureToggle:”

  • “BulkESDeduplication”
  • “ESDeduplication”
  • “Deduplication”

Learn more about working with additional options in the “Feature Toggle. Mechanism of enabling and disabling functions” article.

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Infinity 4 platform ports:

  • TCP port 274 - required for connecting workstations to the server
  • TCP port 275 - required to connect the Server Management utility to the Infinity Guardian service
  • TCP ports 20, 21 - necessary for the operation of the integrated FTP server
  • TCP port 277 - used to send faxes
  • TCP port 3050 is used to connect to the Firebird database.

Infinity also requires ports that are used by IP nodes. This includes the main port, which uses the IP node and the range of ports that are used dynamically during the process of establishing VoIP connections and for transmitting voice messages.

Basic ports for SIP telephony are 5060 and 5061.


Infinity X Ports:
All ports can be configured in the settings. Below are the default ports:

  • 10000 - to connect the server to the DBMS
  • 10010 - to connect the client to the server
  • 10019, 10020 - for connecting to Infinity 4
  • 10040 - for connecting a browser to Infinity Guardian, as well as for automatically updating clients
  • 10101, 10102 - for client access to the media storage
  • 10103 port for playing recorded calls

The VoIP telephony can be configured in the settings.

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Creatio has invited Radosław Zegadło, Software Development Director at Digital Care Group, and Frederico Mussi, Co-founder partner of Taugan, to debate about the future of Information Technology.

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Check out our new corporate trainings: “Project support on Сreatio platform” & “Process modeling using BPMN and case management framework.”

The first program is beneficial for developers who want to learn about Creatio's architecture and deployment and master the administration skills required to support a custom Creatio solution.

The second is designed for business analysts who want to start working with case management technology and create business processes of any complexity with BPMN 2.0.

Learn more about each training program and choose the one that suits your needs best >>>

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Creatio has always been committed to helping organizations increase their agility, adapt quickly and accelerate operations. Today we are offering a complimentary copy of the Gartner report “Disrupting traditional approaches to create a resilient innovation funding model” to help digital leaders get practical recommendations on how to set up investing priorities and ensure their company’s continuous prosperity.

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