I'm trying to debug an email lister for a client.
But in the Email Listener Service Diagnostics, within the Checking mailbox health section.

When I select a mailbox, send a test email and run diagnostics it returns an error "One or more errors occured".


How do I check what these errors are?

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Hello,

What checks can be performed in such a case:

  1. Verify the mailbox parameters in MailboxSyncSettings table to ensure that the tokens are correct.
    Select * from "MailboxSyncSettings"

  2. 1Try reauthorizing the mailbox. If basic authorization is used, provide the mailbox credentials again.
    2.2 If OAuth authorization is used, execute the script:

    update "MailboxSyncSettings" set "ErrorCodeId" = '5f906e1c-9521-45df-8e43-82b5109e0e4d' where "Id" = '*mailbox_id*'
    This will trigger an error message in CTI Panel . Then click "Connect mailbox again" in the error message that appears in the communication panel.
     

  3. Check the application logs and microservice logs for errors after reconnecting the mailbox.

  4. Ensure that the Email Listener settings are correct and that you are using the new version 1.0.17, which is available in the article.

  5. It is also important to verify that the settings on the provider side are correct.

If you encounter any other errors, please contact the support service. support@creatio.com

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Hello 

Can someone help me to know, how I add a detail in a page that I am editing in the application Hub? 
I been searching how to do it but I can't find it. 

Thanks you. 
 

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Hi. 

I download the Excel report app from the Marketplace but when I try to create a Section Report for the sections that I created or for the sections of  Contacts and Accounts it doesn't show the button that allows me to generate the report for the section. If I try with other sections like Activities I don't have this problem. 

Can someone help me please? 

Thanks you. 

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Hello.
I'm trying to create a new Application throught Application management - Application Hub.
But every time have an error:
"25P02: current transaction is aborted, commands ignored until end of transaction block"
What's wrong?

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Hello Svitlana!

 

Hope you're doing well.

 

Please make sure that your development procedure is organized correctly. For that you can check the next articles: 

Also, we suggest to check this Marketplace application. It can help you to generate packages from the file system.

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Hi All,

 

How to debug the code of source code which is there in cloud instance of creatio

 

Option 1 : Tried to downlod the source code package of Creatio, in configuration tab but "Download packages to file system" is disabled to download packages in to local machine

 

Please help and advice

 

Thanks,

Srikanth

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Hello,
those instructions do not apply to cloud sites. In order to debug C# code, you'll need a local copy of the site. You can request a copy of the cloud site's database from support and also get the installation files. Then you can set up your own local copy of the cloud system to debug there. There's no option for debugging the server-side code of a cloud system.

Thanks for response 

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Is there a way to initiate a business process from a Freedom UI page?

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Hello Raoul,

There are no-code ways to start a process from buttons, etc in a Freedom UI page. I do have a article that outlines how to start a process via code on a Freedom UI page here: https://customerfx.com/article/starting-a-process-from-client-side-code…

Ryan

Hello Raoul,

There are no-code ways to start a process from buttons, etc in a Freedom UI page. I do have a article that outlines how to start a process via code on a Freedom UI page here: https://customerfx.com/article/starting-a-process-from-client-side-code…

Ryan

Ryan Farley,

Thank you Ryan.  That's awesome!

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Hello. 

 

When I do an approval using the BPM tool it doesn't show in the panel of notifications so i can't select any option or continue with the process. Can someone help me please? 

 

Thanks you. 

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Hello.
Can you tell us in which object are you trying to get the approvals?

Hello Laura, Please contact our support directly, as then they will be able to gain external access to your website and provide needed support

Hello Goparna Nasina,

I try to get the approvals with objects that I created and also with Accounts and Contacts  object 

Hello Karol

Thank you, I will contact support 

Hello Laura Jurado,
Can you check if the  "Enable approval in section" button in the particular sections is checked or not.
To receive approvals for a particular section you have to enable the approval button.

Thanks & regards
Goparna Nasina

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Hi!

I have install the Excel reports builder from the Marketplace (https://marketplace.creatio.com/app/excel-reports-builder-creatio) and I have the following problem, when I want to generate a new section report for one of the new sections that I created it doesn't show the button that allows me to download the report. I have this problem with the sections that I created using the Application Hub and with the Accounts and Contacts section because I try with other sections like Activity and it shows the button to generate the report. 

Any help greatly appreciated here. 

Thanks you. 

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Hi all.

I'm tying to manually save in silent mode an active record.

When we open a records from the section page, the record (the edit page) is opened in a combined view so if I have a (custom) button on the action bar (on the top, near the "Actions" button) and when clicking on it >> trigger a function.. the function is located in the "xxxSection" JS module.

 

The problem is that on the section's JS methods, there is no "this.save(config)" method (like we have on an edit page js module) .

 

So, how can we programmatically save the active record in the "section" module code?

* We need this because we want to force "save record" before doing the actual logic after clicking the button.

(Regular UI ... NOT freedom UI)

 

Thanks..

 

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Hello,

 

You can try using the this.executeCardMethod("save") method upon clicking your button (as it's developed for the "Qualify" button in leads (see the onLeadManagementSectionButtonClick method from the LeadManagementUtilities module)). This will automatically save a page record even if the button was declared in the section code.

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Hi Creatio academy,

We have a Creatio Instance which is running in the Cloud with version: 8.0.8.4807_SalesEnterprise_Marketing_CustomerCenter_Softkey_PostgreSQL_ENU.

 

We have developed a custom package (with the 'Compile into a separate assembly' checkbox true). 

 

As a result we can not access the Newtonsoft.Json package from UserTask.

 

The normal solution is to import the dll in our custom pacakge as a reference assembly.

Question: Wich is the correct version of the dll to import ?

 

I have the binary files of '8.0.8.4807_SalesEnterprise_Marketing_CustomerCenter_Softkey_PostgreSQL_ENU' and in the root/bin folder i can see the NewtonSoft.Json dll. Is this the correct one to import ?

 

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Hi Team,

Any update regarding this question ?

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