Hi DevLabs,

As part of our solution we have configured the mailbox creatio market place addon to be the email medium from which we configure their client side emails, the corresponding tickets and their related communications.
 

Our product solution for  them on this instance has a business process which creates a ticket upon receiving a certain type of email through the mailbox marketplace addon . We track the email and the corresponding ticket through the columns configured through the mailbox section. However we are currently facing the issue in which the ticket and the mailId column are not getting updated, even though the business process related to the ticket creation is working well.

These issues only exist in the prod instance which has been upgraded to  version 8.1.2.3941.

Current condition:
Current Condition
Previous condition (working):
Old condition

Any help or early response will  be highly appreciated.
Thanks in advance.


 

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Hello,

 

We recommend you enabling the business process tracing to be able to check the process' parameters which would help you finding the reason why the needed values are not being updated.

If this isn't sufficient, please describe in more detail how exactly your solution works providing the screenshots of the mentioned business process.

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Hi, new to Creatio and have a very specific need.

 

When our contacts become customers, we manually change their status field value in Creatio to "Active" and assign a "Subscription Level". They are active for one year a time. We have a separate Directory website where we want these Active customers to be listed. 

Questions:

  1. Is there a built-in way to set up an event that is triggered when a record's Status = "Active" and then sends a payload of the User's information immediately (Name, email, phone, Active status, and Expiration date)? We are prepared to write some API endpoints on the Directory if necessary.
  2. There are similar changes we need Creatio to communicate to the Directory:
    Change in expiration date
    Change of "Active" status to "Inactive" independent of expiration date.
    Change in Customer Package Subscription Level
     

The goal is to automate these update events from Creatio to the Directory via API or webhook as quickly as possible and minimize effort duplication. We're not quite sure where to start to implement something like this "in the Creatio way".
 

Thanks in advance,

Adrian 

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Hi,

 

You can set up integration on the site using basic methods or custom methods.

Depending on the need, transfer the necessary data from one site to another by synchronizing this data.

 

Link to documentation

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Hey, everyone! 
I've been trying to mass update a property (Column) from a table in a Demo envoyrement. 

I've asked Gemini and gpt. Bolth returned me that there should be a "Quick Update" button, but it's nowhere to be found... 

Asked a coleague and he sent me this app (https://marketplace.creatio.com/app/mass-updating-creatio)... still.. nothing. 
I don't want to create a Business Process to do it ...

Does anyone have a solution for this?

Thanks ! 

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Hello,

 

Please note that there is no basic functionality to mass update the records in the system. The "Mass updating for Creatio" marketplace addon or a business process are the best choices to achieve your goal. Alternatively, you can create an SQL script to update the values directly in the database. 

If you are having issues with the addon, you can contact the developer of the solution directly at support@inforce.kz and describe the issue to them.

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Hi, 

 

Any ideas why the code below is not working? I get an 'Object reference not set to an instance of an object.' here /0/DataService/json/SyncReply/SelectQuery 

I checked that the getUsersInRole function that I wrote is working. It returns an array of Contact Ids.

Thanks in advance,
Jose

{
    request: 'crt.LoadDataRequest',
    handler: async (request, next) => {
        if (request.dataSourceName === 'PageParameters_UsrLookupParameter1_13p73tg_List_DS') {
            var roleId = request.$context.attributes.PageParameters_UsrLookupParameter1_atde2dj?.value;
            var users = await UsrC2CUtilitiesV2.getUsersInRole(roleId);
            const usersFilter = new sdk.FilterGroup();
            await usersFilter.addSchemaColumnInFilterWithParameters(sdk.ComparisonType.Equal, "Id", users);                            
            request.parameters.push({
                type: "filter",
                value: usersFilter
            });
        }
        return await next?.handle(request);
    }
}

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Hello everyone,

 

I hope this message finds you well. I am currently facing a challenge in Creatio and would greatly appreciate your expertise and insights.



I am looking to create product bundles within Creatio, but it seems that there is no direct functionality to do so. I have explored various ideas but haven't been able to find a straightforward solution.

 

I'm reaching out to inquire if anyone has experience in implementing product bundles in Creatio. If so, I would love to hear about the approach you took and any tips or best practices you can share. On the other hand, if you attempted this in the past but encountered obstacles or decided against it, I would be interested to learn about the challenges you faced or the reasons behind your decision.



Your input and advice would be immensely valuable to me, and I'm eager to learn from your experiences.



Thank you in advance for any assistance you can provide.



Best regards,

Paulo Figorelli

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Hello,

Could you please describe in more detail what exactly you want to implement in Creatio?

Malika,

Thanks for replying back.

One of our clients wants to create product packages.


For example, they have shampoo and conditioner, each sold for $10.

 

He wants to create a package that will sell shampoo+conditioner for US$ 18 (10% discount), but if the customer only wants the shampoo, it will cost the full price (US$ 10).

 

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When Creating a Campaign from an Event, the Campaign fails to link to the related event

 

See picture

 

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Hello!

Please contact us via email support@creatio.com. We will help you to solve the problem.

Best regards,
Anton

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Hello,

 

can we somehow display empty cell if field value is 0 in Classic UI editable detail?

Otherwise it is very difficult for users to find filled values in the detail

Thank you!

Vladimir

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Hello,

 

There is a workaround for this if you don't need to aggregate these metrics. You can create the field as Text and then implement field value validation to accept only decimals. You can find bellow the link to how to implement field value validation. As a result, the field will be empty if not filled in. 

 

https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platfor…

 

Mariam

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Hello,

I want to color rows in a list page whose date has passed (Freedom UI).

I tried to add a css file to my list page. I followed this article, but I still have a problem. When I look at the page's inspect, I see that a line has been added with a link to the file I added (
I would appreciate help.

Thanks, Smadar

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Can you give more specifics? Is the CSS not being applied to the page?

As long as the steps in the article are followed it does load the CSS on the page. The CSS itself would determine whether or not it actually applies to any elements.
Ryan

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On a form or a list, I would like to display a link to a document stored in the system (the user selects the document manually). The name of the document would appear on the screen and if you click on it, the document will open. I couldn't find a "document link" field type. How can I implement this in Creatio?

 

Best regards,

Tamas

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Create the attachment detail (within the section you want to display document links) as a new section. Then create a new string field and a business process which updates this field each time an attachment is created. Like below:

 

"https://my.creatio.com/0/rest/FileService/GetFile/36262394-3837-46a6-ba…"+[#Read PI Attachment.First item of resulting collection.Id#]

 

The first part is constant for each record with the ID appended on each record created.

 

This will then create the link you need to automatically open the document within the section list.

 

The ID (highlighted in yellow) relates to the specific UId of the object (which you can locate within advanced settings). The ID highlighted in Green is the unique attachment ID which is appended during BP update.

 

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Hi all,

I want to remove the drag drop feature in the attachment detail for a particular section in Freedom UI.

Could you please help me with this?



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To remove this feature in a particular section, add '"droppable": false' code in the values part of the FileList viewConfigDiff element in that section formpage.



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