In the Freedom UI Cases form page, there is a Feed where emails are displayed. If a message contains an email, we can reply to it using the Reply button in the message.
Is there a way to override or customize the handler for the Reply button in the email message?
Specifically, I’m interested in understanding whether it’s possible to intercept or extend the default reply logic (for example, to add custom validation or execute additional logic before adding the email response form).
Any guidance on the correct extension point or recommended approach would be appreciated.
Is there a way to add filters to "All" in folders or remove access? I don't want to remove access rights to the record details; I only want to control what users see in this folder. I also want users to be able to access sub folders.
In Creatio, the “All” folder cannot be filtered or restricted, since it automatically displays all records that the current user has permission to access.
Because of this behavior, it is not possible to apply filters specifically to the “All” folder or hide certain records there while keeping access to them.
If users see records in the All folder, it means they already have permissions to those records. Therefore, controlling what appears in this folder requires adjusting object or record permissions.
If your goal is to organize records for users, you can instead create filtered folders that display only records matching specific conditions.
Is there any way to mark a field/set of fields as being unchanged on a form page from code? We have some parameter fields which do not link to the page's data source, and have a separate button for managing saving this data (we are on 8.2.0, so cannot use multiple data sources for the same page) but at the moment when saving this data the fields will remain "dirty" and so the regular Save button will be shown & a warning will show if the user tries to navigate away from the page. What we would like is for the custom parameter saving button to clear those fields when it's finished and then mark them as unchanged/non-dirty so that this is avoided.
