Время создания
Filters
attachments
FreedomUI
handlers
file upload
Service_Creatio_enterprise_edition
8.0

Hi Community,

Since the last update, some files are not being uploaded correctly. It appears that the upload process terminates before the entire file is uploaded, which results in corrupted files.

To determine whether this sudden termination is not user-related, we want to add a popup that appears right after the upload process finishes. This way, the user can only navigate through the app once the upload is 100% complete.

To achieve this, we tried using the UploadFileRequest handler, but it only executes at the start of the upload and does not wait for the process to finish:

{
	request: "crt.UploadFileRequest",
	handler: async (request, next) => {
		const result = await next?.handle(request);
 
		const dialogService = new sdk.DialogService();
		await dialogService.open({
			message: "O upload do documento foi iniciado. Para ficheiros grandes, poderá demorar mais tempo. Por favor, confirme se foi concluído com sucesso.",
			actions: [
				{
					key: "OK",
					config: {
						color: "primary",
						caption: "OK"
					}
				}
			]
		});
 
		return result;
	}
},

Could you please help us solve this issue?

Thank you.

Best regards,
Pedro Pinheiro

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Email
Outlook
MS Exchange
Activities
Sales_Creatio_enterprise_edition
8.0

Hi Community,

When calendar sync is enabled, all of the users' Outlook meetings and appointments flow into the Creatio Task list. To prevent clutter and ensure high user adoption, we need to create a Dynamic Folder that filters out personal Outlook blocks and only shows native CRM customer engagements.

The Goal: Segregate Activity records that originated in MS Exchange from those created natively in Creatio.

What we've tried: We looked for OOTB metadata to filter by but hit a wall:

  1. The GlobalActivityID column remains NULL even after a successful sync.
  2. The CreatedInStoreId in the SysSyncMetaData table is always stamped with the generic CRM local store GUID for ExchangeAppointments, making it unreliable for tracking the origin.

we want to know: Is there an Out-of-the-Box configuration, system setting, or recommended best practice to filter synced activities natively?


Regards,
Bala.

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wordpress
gravity forms
Marketing_Creatio
8.0

Since March 1 (or earlier), the Webhook connection has stopped working with the Gravity Forms plugin in WordPress.

The Gravity Form still saves the submitted data in the WordPress database, but the Webhook is no longer being triggered from WordPress to Creatio.
 

Our Landing Pages have been working fine for years. 


Has anyone experienced the same issue?

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I am using Gravity forms with Creatio webhooks. They stopped working this month with the update to 8.3.2, the issue was on the Creatio side. The webhooks were not coming into the Creatio system. I contacted support (case #SR-01487838) and they resolved the issue on their end. Once resolved, any submitted Webhooks from the forms since the issue started came in as expected, so no data was lost. 

Ryan

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MessageComposer
emailcomposer
font
FreedomUI
Service_Creatio_enterprise_edition
8.0

Hello,

is there a way to change and set default Font in email body of MessageComposer component in Freedom UI to some other font like Arial or Times New Roman for example? 

There is no possibility to change Font at all in MessageCompose component in Freedom UI.

MessageComposer

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Best reply

Hello, 


Currently, there is no possibility to apply the font by default for regular emails (but it is possible to do for bulk emails (in the bulk email designer) using the "CKEditor default font" system setting). Our R&D team has a functionality request in an "Accepted" status regarding the possibility of applying default font for regular emails so we can expect this logic in one of the nearest releases. I will also inform them about your request so to speed up the solution of this issue of missing default font for regular emails.

Thank you for reaching out! 

Hello, 


Currently, there is no possibility to apply the font by default for regular emails (but it is possible to do for bulk emails (in the bulk email designer) using the "CKEditor default font" system setting). Our R&D team has a functionality request in an "Accepted" status regarding the possibility of applying default font for regular emails so we can expect this logic in one of the nearest releases. I will also inform them about your request so to speed up the solution of this issue of missing default font for regular emails.

Thank you for reaching out! 

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Marketing_Module_Training
Marketing_Creatio

Looking for Marketing Module Training

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Hello 

 

We offer a free e-learning course on Marketing ( MARKETING TOOLS | Creatio Academy ) and paid live marketing training that we schedule on demand.

We are also currently developing a Hybrid Guided Learning course on Marketing. Stay tuned for its upcoming release!

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