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hi all 

when i go to section wizard to enable approvals it gives me this issue in this screenshot 

and when i go to advanced setting i see this 

when i make update database structure it gives me this error 

how can i solve this ?

thanks

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hi all 

i have an issue in contacts business role

i made the field title filtered by selected gender if Male then available title options should be "Mr" and "Dr" and if Female then available title options should be "Ms" and "Mrs" i added the lookup in object and customized the salutations lookup in lookup and now in the final step business role i make it but when saving it takes a long time loading and not save anything with these errors in inspect in the screenshot , how can i solve it ?

thanks

 

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Hello Ibrahim, 

 

There are a few possible root causes of the issue. Such error could occur due to incorrectly added lookup (especially if it was added by code) or due to overridden method "loadVocabulary"  in the schemas, or incorrectly implemented logic in the business rule itself. In order to find the exact reason of this error, please message us at support@creatio.com, so we could investigate the issue!

 

Thank you in advance!

Best regards, 
Anastasiia

Anastasiia Zhuravel,

hi 

as i said i have to filter title due to gender so i replaced  object in the advanced setting and inherited  from it . after that i added my lookup field in the replaced object and it works correctly and the gender options appeared in title ,

the problem here as i said the business role 

is there any steps or anything i can edit to make it work correctly 

thanks

Dear Ibrahim,

 

Based only on the provided information we cannot tell for sure the root cause of the issue. We would need to check the properties of the replaced object and custom columns along with the business rule itself,  so I would like to ask you to email us at support@creatio.com, so we could check the needed information and provide you with a solution.

 

Thank you for understanding. 
Best regards, 

Anastasiia

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Hello Community,

 

We are trying to add a new language (Turkish) to our implementation. Following the documentation, I added a new language, made it default and active.

I then went to a custom section and added captions for this language. The highlighted fields in the image below are the ones for which translation has been added for Turkish language. When I change Language in User profile the following is what I see :

I then translated the contact info tab and noticed that the earlier translations are lost as seen below !!

I also observe this similar loss of translated captions when I publish the section object after translating fields. 
PS : Here is the copy of the data in SysTranslation Table. I see the translated values are present, but it is not visible in the UI.

 

Could you please help here and let us know if we are missing something? 

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During package installation,  message...

 

"Unable to install Schema "Tgnxxxxxxx" into package "Tgn0001", because the element has been modified locally. Resolve the conflict and mark the element as unchanged."

 

... shows when the element has been modified locally. How can I mark the element as unchanged , in order to allow its replacement ?

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Hello Ricardo, 

 

Please be advised that this error is indicating that the Package you are trying to use has been locally changed and was blocked by the system in order to prevent overwriting information.

If after Package importing you receive this error then it means that there was a conflict between the Package and the System.

In this case, we would recommend:
1. Resolving the Package conflict by:
    1.1 Determining if it is safe to overwrite the information.
    1.2 If the information cannot be overwritten, execute a "merge" (for example exporting the scheme to the dev-site and forming a new supply).
    1.3 If overwriting is permitted then you should unlock the Package in its context menu by pressing "Remove "Is modified" from Package elements".
 
2. Restoring the configuration from the automatic backup.

 

Hope this helps!

 

Best regards, 

Anastasiia

Anastasiia Zhuravel,

Thanks for your reply.

Where is the button "Remove "Is modified" from Package elements" located ?

Dear Ricardo,

 

The mentioned value can be found in the properties of the package elements. Open the needed package in the configuration, select the element of the package and open it's properties. 

 

Attaching the corresponding screenshot as well:

 

 

Best regards, 

Anastasiia

Anastasiia Zhuravel,

The package is unlocked, and I am using the right Current package / Prefix / Maintainer, but the "Modified" checkbox is not enabled. Why is that? Could it be because my sites are cloud-based ? 

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