hello i am trying to upload a file using the attachment component

there are 2 upload fields however when i try to upload in 1 field then close the page, then when i open it both fields are filled with the same uploaded file, this works whenever i use either of the fields

Close then opoen again gives me this
does anyone know how to resolve this issue?

I've recently created a WhatsApp sandbox environment and followed the documentation and TechHour tutorial keenly. However, when I test the sandbox integration nothing occurs. I am sure that I have set up the channel, queue, and actions correctly and routed my sandbox settings properly as well. I decided to test the webhook with postman and kept on receiving a "204 no content" message 

I thought maybe because it is a CRM demo environment and I have created a custom package perhaps the omni chat messenger packages we're missing and that could be the issue, however not sure since I haven't tested it yet. If anyone has any insight on the probable cause please let me know!

Thanks,

Jose

I’ve created a custom role named "ABC" and assigned it to a user. When I log in using that user’s credentials and register a case, I’m unable to view any outgoing emails (sent automatically by the system to the contact) under the Conversation tab in the Case record.

This issue seems to be specific to the custom role, as the emails are not visible even though they should be generated during case registration.

This is urgent, and we would really appreciate it if someone could help us troubleshoot the root cause—whether it’s due to object permissions, column-level access, or any visibility rules.

Thank you in advance for your support.

Hi.  
I set 4 of our 200+ users' session timeout to 240 minutes.
The system Default is 60.
However, those 4 users are timing out at 60 minutes.
See images below -- what am I missing?
Thanks
Rob

We've been live on Creatio for about 4 months now and one struggle our team is having, is keeping up with returned communication within cases. 

For example: 

Consultant emails Customer from Case, and changes Case stage to waiting on customer. 

Customer responds to email and case is updated. But here is where we are lacking a notification to the consultant so they know the information they need and were waiting on has been returned. 

I"m sure there is some feature or workflow that's being missed. Can anyone advise and type of workflow or setting that can turn on email or message notification when the communication is returned from our customers?