I've been getting that too. I assume this is on Freedom UI pages? I definitely have seen this with Freedom UI pages (never on classic UI pages)

I seem to get this mostly on the Freedom UI Accounts_FormPage (on occasion, not consistently every time). It only seems to happen in Chrome, I've never noticed it when using Safari. I get this often in my own Creatio system, although no other users have reported it to me, so I was thinking it was something weird with my browser or browser extensions or something. 

For some reason I feel like I've seen it less lately, so wondering if 8.0.10 fixed something? My system was recently upgraded to 8.0.10 so could be related. I guess now, knowing that it's not just my browser, I'll start keeping track of when it happens.

Ryan

Thanks Ryan, we're definitely seeing it across quite a few users. 



Our instance is entirely running with Freedom UI pages, and doesn't seem to be consistent to one particular page. From my research it's possibly something to do with the browser memory of freedom UI pages, and chrome being overloaded. 



Be interesting to see if others are experiencing the same. Creatio support are not aware of any issue.

Hi all, we are experiencing this too, again with Freedom pages.  We've also seen this happen with Chrome with other systems where there is a richer UI...seems the browser just runs out of memory.

Hi All, 



Has anyone found a solution to this yet? I'm receiving more cases every day.

Thanks

Harry

Harry,

I've been getting this more and more. Do you know if Creatio is aware of the issue? Have you created any support cases for this yet?

Ryan

Hi Ryan, 



Yes, I've created a case and followed up today. It's very tricky to get hold of a HAR file from our users, but have attempted to give as much information as possible. 



Hopefully there is a fix. I saw that you are also experiencing it on 8.1, so I guess no luck of this going with the update. 



Harry

Bump! 



Anyone figured this one out yet? Struggling to get any help on finding the root cause of this issue. 



Thanks

Harry!

We got a response from support that said the following: 

The error can be reproduced not only in Creatio, but on any website.

It is related to the update of Chrome to version 117+. For our part, we have prepared a fix, necessary update (8.0.10, 8.1.0, 8.1.1).

In the meantime, users experiencing this behavior should use Safari/Firefox browsers.

It sounds like they've identified the cause and have a fix, but I don't yet know which version that fix will be available or if it's something they can add to existing systems - I'm finding out.

Ryan

Thanks Ryan, I received the same reply. I've asked if that means they can apply the fix. 



I was receiving it non-stop today, yet I just updated chrome to the version below a few hours ago and I have not had any errors since. Hopefully this is a fix! 



Version 119.0.6045.159 (Official Build) (arm64)

Harry,

Great news Harry. I was also told by support that they have a fix for the issue - in case the Chrome update doesn't solve it, Creatio's fix should and it hopefully wont be happening any longer. 

Thanks Ryan. 

Yes, looks to be good now - glad we got there eventually!

Hello Andriana,

In order to use the static “Math” class in C# code you should add the “System” namespace to the file:

using System;

If the issue still exists, please provide us with a source code of the module and the error message. It will help us to analyze the issue in more details.

Additionally, please find more information about the “Math” class in the article by the link below:

https://learn.microsoft.com/en-us/dotnet/api/system.math?view=net-7.0 

Best regards, Anhelina!

Hello,



Please contact Creatio support on this matter.

Hi Maksym, 



Seem like the issue is not related to this exact environment but rather to the server that runs the Creatio instance. 

This problem has already been discussed on StackOverflow. There are multiple reasons for this problem which are discussed in the linked topic. 

Also, a possible reason is that the .NetCore SDK 2.2 and/or 3.1 is not installed and the server is not connected to the internet or it has no access to nuget.org.

Best regards,

Yuri. 

Rather than using CaseId, use Case/Id:

https://mycreatio.com/0/odata/CaseFile?$filter=Case/Id eq idvalue

Ryan

Hello,

Please feel free to use the resolution from this article:  https://community.creatio.com/articles/setting-filter-mobile-application

Also, in case you want the assignee to be "current user" you may be interested in this answer: https://community.creatio.com/questions/get-current-user-contact-mobile

Thanks Bogdan,

If I log in to an instance as a regular user and not as a supervisor in web isntancce, by default, it lists all the records in a section for which the user has access, irrespective of whether they are the owner or assignee. This happens because the user has access, and the user's name is not available in any of the fields in the record, such as the owner field or assignee field. The record is shown because the user has access to it.

The same functionality needs to be achieved in the mobile app. However, here, we need to add a filter condition. For the scenario described above, we need to specify a reference field. If we set the owner field to the current user, it will list only the records where the user's name is linked to the owner field. But what about the records that the user has access to but does not own? How do we achieve this in the mobile application?

Thanks Bogdan, but can you help for the below scenario:

If I log in to an instance as a regular user and not as a supervisor, by default, it lists all the records in a section for which the user has access, irrespective of whether they are the owner or assignee. This happens because the user has access, and the user's name is not available in any of the fields in the record, such as the owner field or assignee field. The record is shown because the user has access to it.

The same functionality needs to be achieved in the mobile app. However, here, we need to add a filter condition. For the scenario described above, we need to specify a reference field. If we set the owner field to the current user, it will list only the records where the user's name is linked to the owner field. But what about the records that the user has access to but does not own? How do we achieve this in the mobile application?

Regards,

Mayan

Hello Mayan,

You can use this method to display all data:

Enter link [NameOfYourWebSite] .creatio.com/0/Features, search for UseMobileSearchOnlyInSections on this page. Uncheck all the boxes as you see in the image:

At this stage you can see all records in the mobile app.

Next you can use an article from Bogdan’s link to add filters if needed. Also I can recommend you one No-code way of filtering:

1. System designer -> Mobile application wizard -> Needed workplace
2. 
3. Find needed page (for example Order) and set the default filter. It will be impossible to get data in a mobile app which does not match the criteria of this filter

Best regards, Anhelina!

Hi,

I founded the solution.

The OpportunityProductInterest.Notes field was not a text localized, then the BP didn't work correctly.

I change the field as localized text and everything is fine now.

 

Hello,

for resolving this specific error you would need to give permission for operation by the code "CanManageLookups" in Operation permissions view in System designer. Not sure if users need more permissions to create templates but if its the only error occuring that could resolve it

I can't give you a solution (you could try the Marketplace), however some C# I wrote recently to traverse the employee tree using the employee `ManagerId` which may be of use as a starting point (it returns a list of all staff subordinate to the starting employee):

using Terrasoft.Configuration;
using Terrasoft.Core;
using Terrasoft.Core.DB;
 
using System;
using System.Data;
using System.Collections.Generic;
 
namespace Terrasoft.Configuration.UsrEmployeeTree
{
	public class EmployeeTree
	{
		private UserConnection UserConnection;
		private Guid employeeId;
 
		public EmployeeTree(UserConnection userConnection) {
			UserConnection = userConnection;
		}
 
		public void TraverseTree(Guid employeeId, List<Guid> staff) {
			staff.Add(employeeId);
 
			var select = new Select(UserConnection)
					.Column("Id")
				.From("Employee")
				.Where("ManagerId").IsEqual(Column.Parameter(employeeId))
					as Select;
 
			using (DBExecutor dbExecutor = UserConnection.EnsureDBConnection()) {
				using (IDataReader dataReader = select.ExecuteReader(dbExecutor)) {
					while (dataReader.Read()) {
						TraverseTree(dataReader.GetGuid(dataReader.GetOrdinal("Id")), staff);
					}
					dataReader.Close();
				}
				dbExecutor.Close();
			}
		}
	}
}

impressive, will try it out 

The same bugs (1. and 3.) occur with a classic UI DCM progress bar and Next Steps panel as well,  Creatio version 8.1.0.6661.

Gareth Osler,

We kindly ask you to contact support directly in order to resolve the beforementioned errors within the environment you are working at.

You can contact support by emailing support@creatio.com 

Dear Creatio colleagues

The problems reported here today in Creatio 8.1.1.3635 have not yet been solved.

It is urgent to solve it, please, as customers think that there is something wrong with the DCM not updating the page, as Garet Osler reports. In my case point 2 & 3,

Thanks