If you merge your Facebook and Instagram accounts in Facebook Messenger, and connect your Facebook account to Creatio, will you receive messages from both accounts in Creatio?

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Hello Anton, 

 

As of today we have a task to integrate instagram in order to let you receive the messages from Intagram either, so it possibly will be implemented in our future releases, but currently it is not possible.

 

Have a nice day! 

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Hello Everyone,

 

We have an Orders page from which our invoices are generated. The rate of Invoices depends upon the Day of the Week. (Different rate for weekdays & Weekends). However, one key thing is missing which are UK Holidays. Is there any way to define UK holidays in the system or in my process, so that the system knows that this day is a holiday and the rate should be the holiday rate?

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Hello Hassan,

 

You can achieve this in the following manner:

 

1) Create a custom object (parent object should be "BaseLookup") where two integer columns should be added: UsrDayOfHoliday and UsrMonthOfHoliday. They will be used to store the day and the month of holiday respectfully.

 

2) Create a lookup in the "Lookups" section based on the object from step 1 and fill it in:

3) Your business process that generates orders should be modified and additional check for the current day to be UK holiday should be added. Like in the example below:

The logic here is simple: get current day and month and set it as process integer parameters, then use these integer parameters in the "Read data" filtration. Then we have the "It's holdiday!" conditional flow with the following condition:

 

[#Get possible UK holiday.First item of resulting collection.Id#] != Guid.Empty

 

It will check if any record was found in the "Read data" element and if so the "It's holiday today!" autogenerated page will be displayed. Otherwise the process will be terminated. 

 

In your process you need to use the same approach but instead of the autogenerated page you need to trigger the logic you need to be triggered when it's holiday in UK. Otherwise trigger regular logic for other days.

 

Hope it helps!

Hi Community, Any Ideas for this?

Hello Hassan,

 

You can achieve this in the following manner:

 

1) Create a custom object (parent object should be "BaseLookup") where two integer columns should be added: UsrDayOfHoliday and UsrMonthOfHoliday. They will be used to store the day and the month of holiday respectfully.

 

2) Create a lookup in the "Lookups" section based on the object from step 1 and fill it in:

3) Your business process that generates orders should be modified and additional check for the current day to be UK holiday should be added. Like in the example below:

The logic here is simple: get current day and month and set it as process integer parameters, then use these integer parameters in the "Read data" filtration. Then we have the "It's holdiday!" conditional flow with the following condition:

 

[#Get possible UK holiday.First item of resulting collection.Id#] != Guid.Empty

 

It will check if any record was found in the "Read data" element and if so the "It's holiday today!" autogenerated page will be displayed. Otherwise the process will be terminated. 

 

In your process you need to use the same approach but instead of the autogenerated page you need to trigger the logic you need to be triggered when it's holiday in UK. Otherwise trigger regular logic for other days.

 

Hope it helps!

Oleg Drobina,

 

Hi Oleg,

 

This looks promising really! Will try this and update. Thanks for you help!!

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Good day, colleagues!

Please help me understand the issue. On the OpportunitySection (and similarly on the LeadSection ), the system does not allow any changes to be made, not even adding a simple comment. I'm making changes to the schema that was automatically created when modifying in the section wizard. It's in my own package.

23505: duplicate key value violates unique constraint "IUSysSchemaUIdSysPackageId"



 

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I get that in recent versions when I create a package and then set that as the current package. Once I log out and back in again the issue goes away (assuming that what you're getting is the same issue that I've experienced). Have you logged out and back in again since creating the package?

Ryan

I get that in recent versions when I create a package and then set that as the current package. Once I log out and back in again the issue goes away (assuming that what you're getting is the same issue that I've experienced). Have you logged out and back in again since creating the package?

Ryan

Ryan Farley,

The package was created a long time ago, but your advice helped me :)) That's strange. Thank you very much!

Hi! 

I'm getting the same message when I try to save a new Entity. Do we have an update on the possible cause of the issue?



Thanks,

Ignacio.

I had this error recently, except for it was within the business process table. It was trying to save another record with an empty Guid (one existed already). 



Couldn't get an answer on how this happened. My belief was that when you copy a business process, it creates an empty record whilst at the same time, my browser was not allowing the copied business process to open in the new tab. (only logical reason I could think of)



I would check the values in the table you mentioned to see where there is a duplicate key and then delete one of them. 

Same issue here. Someone has this resolve?

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Hello all,

 

My colleague and I are trying to develop applications with specific dependencies but Creatio keeps adding dependencies we don't want to the package when we save a business process. Is there a way to turn off the automatic adding of dependencies? I'd prefer to receive an error message if I'm using something for which I don't have access.

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I would love to turn this off and have an error telling me what it needs instead. The auto adding dependencies could be nice but I’d prefer to control that myself. I’ve ran into issues where it attempts to add a dependency for the same package that the item is already located in and then complains that it’s a circular dependency. 

Ryan

Not getting the exact same error, but similar behavior: 



modifiying customer 360 list & form pages, getting account new objects, pages etc saved in my current set package, and the contacts saved automatically in a new package of Creatio's choice.... Quite confusing

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If you merge your Facebook and Instagram accounts in Facebook Messenger, and connect your Facebook account to Creatio, will you receive messages from both accounts in Creatio?

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Hello Anton, 

 

As of today we have a task to integrate instagram in order to let you receive the messages from Intagram either, so it possibly will be implemented in our future releases, but currently it is not possible.

 

Have a nice day! 

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Hi community,

 

is it possible to copy a campaign from a business process?

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Hello,

 

I didn't quite understand your task.

You can duplicate the campaign by clicking the 'Copy' button.

 

 

If this is not the task you are trying to accomplish, please provide more details.

Hi,

I would like to copy the campaign using a business process

That's realy interesting case. We also configure some 'Event' campaign for customer. And then for every webinar they should:

1. Create new Event

2. Copy campaign

3. Change campaign diagram, setting new Event for filtration



It would be nice to automate this part of work

I'm trying to duplicate the SysSchema record used for storing the campaign metadata.

Do you know how to calculate the checksum for SysSchema record?

Hello,

If you copy the SysSchema via a business process, then such a copy of the company will not work at all.

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Hi Community,

Is it possible to add a new System Variable to be used in the Object level, so that we can use it as a default value?

Thank you

Sasori

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Hello Sasori,



These values are hardcoded and you can't change them.

Hello,

 

It's possible. Default values can be set via configuration for all replaced objects. For example, if I want to set the default Account for Orders I create replaced object for Order and specify it in the default value field. It can be selected from existing values, system settings, or variables.



Please note that if the selected default value is removed or the type of system variable and lookup is different it can lead to different issues so do not select values that can or will be deleted. 

Hi Bogdan,

Thank you for the explantion but my question was a little bit different.

The question is how/where to configure a new System Variable beside the existing ones:

New ID

New Sequential Id

Current User

Current User Contact

 

Thank you,

Sasori

Hello Sasori,



These values are hardcoded and you can't change them.

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Hi all,

 

Our client would like to replace the default loading screen with something in their companies brand.

Modifying the loading screen is not an option in the 'setup appearance' section of Creatio 8. Is there a way around this?

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Interesting question :)

Hello,

 

There is no such possibility for now but we've registered it in our R&D team backlog for consideration and implementation in future application releases. 

 

Thank you for helping us to improve our product

+1 from me!

I would love the ability to customize this - at least to add our own background color and logo. Making the system seem/feel like *theirs* can play a big part in system adoption.

Ryan

Ryan Farley,

especialy for Portal users

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Hi Community, 

 

I have a requirement to load default quick filter when user opens the record. Currently whenever user changes the filter, the default filter is updated with the latest filter changes. 

 

How can I load the default filter on opening/ adding a record ?

Any suggestions is really helpful.

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Hello,

 

Your business task can be only achieved with the help of separate development process. 

You can use 'entity schema query' filters in particular. Here is the guide on this topic

https://academy.creatio.com/docs/developer/front_end_development/data_o…

 

You can also use this community post with the example of such logic https://community.creatio.com/questions/default-filter-section

Hello Bogdan,

 

could you please help me how can I do it in freedomUI?

GargeyiGnanasekhar,

 

We don't have such example of it's implementation in Freedom UI

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Hi there! We are developing an application and want to add a custom channel provider. We follow this guide, however, it does not cover how to bind custom channel provider with channel registration logic (I mean on ChatSettings page when we click on custom channel provider value on adding new channels) - is there any documentation on implementing it?

 

Thanks

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