Hi, community. We have the excel report builder add-on installed. It works fine for all sections except Leads. This is the error message we get:

 

 

When I save changes to the section in the section wizard, it saves them fine. The object compiles correctly. How can I dind out which column is the problem?

 

Thanks!

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Trying to run an Excel Report, for Leads, with the "include all columns" checkbox enabled.  When run, get this error:

Object reference not set to an instance of an object.

 

In the f12 console of the browser, I see this:

"The Id column is not declared in the ViewModel of the menu item"

 

Thoughts?

 

Thanks!

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Hello Chris,

This message doesn’t mean that something is broken or works in the wrong way.
It doesn’t influence the system's performance at all.

According to the information from our development team, this message appears in the Console due to the existing part of a code that was modified and currently is out of use.
It is shown to our developers as a reminder that adjustments are to be done.

Best regards,
Bogdan

Bogdan,

 

Thanks, but what about the error that prevents us from running the report:

 

Object reference not set to an instance of an object.

 

Thanks!

 

Chris

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Hi all.  I have created some custom reports and exported them as xlxs.  I am looking at the DATE data from Creatio objects that appear in the xlxs files. 

  • What is the format used in the Date fields ?
  • What MS Excel function will display this data in a human readable format?
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Hello Charles,

What you need to do is create a template for the Excel report. In the date columns, you can add cell formatting in any date format you'd like. Then upload the template for the Excel report and from then on the report will use the date format you specified in the template. I have a video tutorial of how to do this here: https://customerfx.com/video/using-templates-for-excel-reports-in-creat…

Ryan

Hello Charles,

What you need to do is create a template for the Excel report. In the date columns, you can add cell formatting in any date format you'd like. Then upload the template for the Excel report and from then on the report will use the date format you specified in the template. I have a video tutorial of how to do this here: https://customerfx.com/video/using-templates-for-excel-reports-in-creat…

Ryan

Perfect help, thank you

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hello colleagues

 

On Creatio 7.17.2 (Cloud, updated by Creatio) I cannot upload Excel Templates.

 

I also delete extensions .jar, and .apk regarding what publish some time ago @Ryan Farley on https://customerfx.com/article/failure-to-upload-template-for-excel-rep…

 

But on a new site (demo) on v 7.17.1 without to modify nothing regarding extensions I can upload without any problem. I report this to Creatio Support, but they ask me to publish the problem here.

 

Thanks in advance

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Hello Julio,

 

Thank you for the detailed video. I saved the link and removed it from the post.

 

I was able to reproduce the issue and forwarded it to the relevant team for further analysis.

Ivan Leontiev,

Thanks Ivan

Hi

I have the same problem. Did you find the solution ?

Thanks

Hi Tiffany,

 

The team is still investigating this issue. I will let you know as soon as we have more information.

Ivan Leontiev,

Thanks Ivan

Any news about this case? I have the same problem

Hello Julio, Tiffany and Daniel,

 

The team fixed this issue. Install the updated package from Creatio Marketplace to resolve it on your end.

Hi Ivan Leontiev,

 

When I install the updated package are giving me the following mistakes that I don't understand.
Any idea how to solve it?

2021-04-21 18:30:27,256 Errors and (or) warnings occurred while compiling configuration dll
2021-04-21 18:30:27,271 Autogenerated\Src\IntReportHelper.IntExcelExport.cs(110,54) error CS0433: The type 'ExcelPackage' exists in both 'EPPlus, Version=4.1.0.0, Culture=neutral, PublicKeyToken=ea159fdaa78159a1' and 'EPPlus, Version=4.5.3.2, Culture=neutral, PublicKeyToken=ea159fdaa78159a1'
2021-04-21 18:30:27,271 Autogenerated\Src\IntReportHelper.IntExcelExport.cs(273,31) error CS0433: The type 'ExcelWorksheet' exists in both 'EPPlus, Version=4.1.0.0, Culture=neutral, PublicKeyToken=ea159fdaa78159a1' and 'EPPlus, Version=4.5.3.2, Culture=neutral, PublicKeyToken=ea159fdaa78159a1'
2021-04-21 18:30:27,271 Autogenerated\Src\IntReportHelper.IntExcelExport.cs(110,11) error CS0433: The type 'ExcelWorksheet' exists in both 'EPPlus, Version=4.1.0.0, Culture=neutral, PublicKeyToken=ea159fdaa78159a1' and 'EPPlus, Version=4.5.3.2, Culture=neutral, PublicKeyToken=ea159fdaa78159a1'
2021-04-21 18:30:27,271 Autogenerated\Src\IntReportHelper.IntExcelExport.cs(84,49) error CS0433: The type 'ExcelPackage' exists in both 'EPPlus, Version=4.1.0.0, Culture=neutral, PublicKeyToken=ea159fdaa78159a1' and 'EPPlus, Version=4.5.3.2, Culture=neutral, PublicKeyToken=ea159fdaa78159a1'
2021-04-21 18:30:27,271 Autogenerated\Src\IntReportHelper.IntExcelExport.cs(84,11) error CS0433: The type 'ExcelWorksheet' exists in both 'EPPlus, Version=4.1.0.0, Culture=neutral, PublicKeyToken=ea159fdaa78159a1' and 'EPPlus, Version=4.5.3.2, Culture=neutral, PublicKeyToken=ea159fdaa78159a1'
2021-04-21 18:30:27,271 C:\Program Files\dotnet\sdk\3.1.301\Microsoft.Common.CurrentVersion.targets(2081,5) warning MSB3243: No way to resolve conflict between "EPPlus, Version=4.5.3.2, Culture=neutral, PublicKeyToken=ea159fdaa78159a1" and "EPPlus, Version=4.1.0.0, Culture=neutral, PublicKeyToken=ea159fdaa78159a1". Choosing "EPPlus, Version=4.5.3.2, Culture=neutral, PublicKeyToken=ea159fdaa78159a1" arbitrarily.
2021-04-21 18:30:35,410 When application installed, an error(s) occured

 

Hi Daniel,

 

This means you have another package with the EPPlus library. Creatio does not allow you to install the same library twice.

Any idea in how to delete the ERPlus library?

Hi Daniel,

 

Unfortunately, the responsible team cannot remove the EPPlus library from the app package. Would you consider removing the library from the other package installed on your site?

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Hi Community,

 

In my application, I installed a new Plug-In ( https://marketplace.creatio.com/app/excel-reports-builder-creatio). 

 

The problem is, when I select the file that I want to download, it does not work at first, I need to click twice in order to be able to download it.

 

Do you have any idead why is this happening?

 

Thanks in Advance.

 

Best Regards,

Pedro Pinheiro

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Hi Pedro,

 

I had no issues with generating a report in Studio Creatio, Enterprise Edition, version 7.17.2.

 

Please send us more information to help us reproduce this issue. What we need the most are the name of your Creatio product and its version. Moreover, do you use *.xlsx file templates in your reports? Can you see any error messages in the console after clicking to generate a report?

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Dear team

 

Today I’ve installed on production tenant the "Excel report builder" available on the marketplace.

Before installing it I tried to install on a test tenant and everything is fine.

Now, when I try to add the new section “Excel reports” to Studio workplace I receive an error on the browser console and the section doesn't appear on workplace.

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I get this often with the Excel reports builder package. Usually after logging out and back in (sometimes after a couple of times) it usually lets me add it to the workplace eventually. Not sure why this happens, but it only ever seems to happen for me with this package (and happens often with this one)

Ryan

In the mean time, you can still navigate to the Excel reports section by entering the url

/0/Nui/ViewModule.aspx#SectionModuleV2/IntExcelReportSection/

Ryan

Thank yo very much Ryan.
 

Hi Stefano,

 

To apply the changes, we recommend logging out and logging back into the application again (just like Ryan says above). If the issue persists, try adding any basic section to the workplace first, and after that add the 'Excel reports' section.

 

Hope this helps.

Thank you very much Svetlana!
The second trick has worked!

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Dear,

i m building a Custom Call Report as i build other report on other section.

when i try to execute the following report:

 

On Firefox, the page reload on the home page.
On Chrome, i retrieve a xlsx file that excel can not open.

If i open the file with a text editor i ve got the following informations:

<!DOCTYPE html>
<html lang="en" xmlns="http://www.w3.org/1999/xhtml" dir="ltr" culture="fr-FR">
<head>
    <base></base>
    <title>
    Creatio
</title><meta charset="utf-8" /><meta http-equiv="X-UA-Compatible" content="IE=edge" /><meta name="fontiran.com:license" content="LAXSN" />
    <style>
    </style>
<script type="text/javascript">
var Terrasoft = Terrasoft || {};
Terrasoft.CurrentUser = Terrasoft.CurrentUser || {};
Terrasoft.CurrentUser.userType = "General";Terrasoft.CurrentUser.isDataIsolationEnabled = false;Terrasoft.CurrentUser.isSystemOperationsRestricted = false;Terrasoft.CurrentUser.externalAccessId = "00000000-0000-0000-0000-000000000000";</script>
<script type="text/javascript">
var sysValues = {CURRENT_USER:{value:"c405bc7f-fdb3-4a2f-a063-7d0233791b39",displayValue:"Nicolas LEZORAY"},CURRENT_USER_CULTURE:{value:"f092cdfe-1e5b-4196-8e52-2ad8bac5f71d",displayValue:"fr-FR"},PRIMARY_CULTURE:{value:"a5420246-0a8e-e111-84a3-00155d054c03",displayValue:"en-US"},PRIMARY_LANGUAGE:{code:"en-US",value:"6ebc31fa-ee6c-48e9-81bf-8003ac03b019",displayValue:"English (United States)"},CURRENT_USER_CONTACT:{primaryImageValue:"7a6b9189-5332-496d-8f66-5def6a2358f1",value:"ac722bc6-e4b0-4c30-857c-ac0b18a3a538",displayValue:"Nicolas LEZORAY"},CURRENT_USER_TIMEZONE_OFFSET:120,CURRENT_USER_TIMEZONE_CODE:"Romance Standard Time",CURRENT_USER_ACCOUNT:{value:"f0b9ba04-f4b2-438e-80af-ad7c346695c6",displayValue:"ABPost"},CURRENT_WORKSPACE:{value:"07ba2497-d09b-40ef-92d3-d56f01d426fa",displayValue:"Default"},CURRENT_MAINTAINER:{value:"Customer",displayValue:"Customer"},CURRENT_MONEY_DISPLAY_PRECISION:2,CUSTOMER:null,MAX_ENTITY_SCHEMA_NAME_LENGTH:128};
var Terrasoft = Terrasoft || {};
Terrasoft.core = Terrasoft.core || {};
Terrasoft.core.enums = Terrasoft.core.enums || {};
Terrasoft.core.enums.SysValue = Terrasoft.core.enums.SysValue || {};
for (var sysValueItem in sysValues) {
    Terrasoft.core.enums.SysValue[sysValueItem] = sysValues[sysValueItem];
};
Terrasoft.appTitle = "Creatio";
Terrasoft.sessionId = "cmkbvumygmihpfa00nm2clal";
Terrasoft.productVersion = "7.16.4.1731";
</script>
<script type="text/javascript">
var Terrasoft = Terrasoft || {};
Terrasoft.LoggerSettings = Terrasoft.LoggerSettings || {};
Terrasoft.LoggerSettings.loggerName = 'ClientLogger';
Terrasoft.LoggerSettings.infoLogEnabled = true;
Terrasoft.LoggerSettings.errorLogEnabled = true;
</script>
<script type="text/javascript" src="https://legaldoc.creatio.com/core-sl/1fd14744f98d694c7e82b7c58370c1d1/T…"></script>
<script type="text/javascript">
Terrasoft.Resources = Terrasoft.Resources || {};
Terrasoft.Resources.CultureSettings = Terrasoft.Resources.CultureSettings || {};
Terrasoft.Resources.CultureSettings.dateFormat = "d/m/Y";
Terrasoft.Resources.CultureSettings.timeFormat = "H:i";
Terrasoft.Resources.CultureSettings.shortDayNames = ['Di', 'Lu', 'Ma', 'Me', 'Je', 'Ve', 'Sa'];
Terrasoft.Resources.CultureSettings.monthNames = ['Janvier', 'Février', 'Mars', 'Avril', 'Mai', 'Juin', 'Juillet', 'Août', 'Septembre', 'Octobre', 'Novembre', 'Décembre'];
Terrasoft.Resources.CultureSettings.numberGroupSizes = 3;
Terrasoft.Resources.CultureSettings.startDay = 1;
Terrasoft.Resources.CultureSettings.decimalSeparator = ',';
Terrasoft.Resources.CultureSettings.thousandSeparator = ' ';
Terrasoft.Resources.CultureSettings.currentCultureId = 'f092cdfe-1e5b-4196-8e52-2ad8bac5f71d';
Terrasoft.Resources.CultureSettings.currentCultureName = 'fr-FR';
Terrasoft.Resources.CultureSettings.dateSeparator = '/';
Terrasoft.Resources.CultureSettings.shortMonthDayPattern = 'd/m';
Terrasoft.Resources.CultureSettings.shortYearMonthPattern = 'm/Y';
Terrasoft.Resources.CultureSettings.isRightToLeft = false;</script>
<script type="text/javascript">
Terrasoft = window.Terrasoft || {};
Terrasoft.preLoadedSysSettings={"FinishedTaskColor":{value:"#A0A0A0",dataValueTypeName:"TEXT",isCacheable:true,displayValue:"",code:"FinishedTaskColor"},"PrimaryCurrency":{value:"c0057119-53e6-df11-971b-001d60e938c6",dataValueTypeName:"LOOKUP",isCacheable:true,displayValue:"Euro",code:"PrimaryCurrency"},"InvoicePaymentStatusDef":{value:"02794bf5-52e6-df11-971b-001d60e938c6",dataValueTypeName:"LOOKUP",isCacheable:true,displayValue:"Brouillon",code:"InvoicePaymentStatusDef"},"DocumentStatusDef":{value:"0226b053-52e6-df11-971b-001d60e938c6",dataValueTypeName:"LOOKUP",isCacheable:true,displayValue:"Planifié",code:"DocumentStatusDef"},"DefaultTax":{value:"c7ec6b33-a9d6-df11-9b2a-001d60e938c6",dataValueTypeName:"LOOKUP",isCacheable:true,displayValue:"TVA20",code:"DefaultTax"},"KnowledgeBaseCodeMask":{value:"{0}",dataValueTypeName:"TEXT",isCacheable:true,displayValue:"",code:"KnowledgeBaseCodeMask"},"FacebookConsumerKey":{value:"",dataValueTypeName:"SHORTTEXT",isCacheable:true,displayValue:"",code:"FacebookConsumerKey"},"FacebookConsumerSecret":{value:"",dataValueTypeName:"SHORTTEXT",isCacheable:true,displayValue:"",code:"FacebookConsumerSecret"},"StructureExplorerColumnEditPageSchemaUId":{value:"5d2ea6f0-f1ad-43e8-bdb2-5313ddf6a920",dataValueTypeName:"LOOKUP",isCacheable:true,displayValue:"Paramètres 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(AMI)",code:"SysMsgLib"},"HasAccountMiniPageAddMode":{value:true,dataValueTypeName:"BOOLEAN",isCacheable:true,displayValue:"",code:"HasAccountMiniPageAddMode"},"SysMsgServerNode":{value:"wss://posteoffice.net:2013",dataValueTypeName:"SHORTTEXT",isCacheable:true,displayValue:"",code:"SysMsgServerNode"},"BaseUserCalendar":{value:"f0ff1f0e-f46b-1410-1787-0026185bfcd3",dataValueTypeName:"LOOKUP",isCacheable:true,displayValue:"Calendrier par 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prépaiement",code:"OrderPassportTemplateDef"},"SysMsgFinesseDefaulNotReadyReasonCode":{value:"7",dataValueTypeName:"SHORTTEXT",isCacheable:true,displayValue:"",code:"SysMsgFinesseDefaulNotReadyReasonCode"},"SchedulerTimingStart":{value:0,dataValueTypeName:"INTEGER",isCacheable:true,displayValue:"",code:"SchedulerTimingStart"},"DefaultMapService":{value:"f8be2252-f36b-1410-8d8c-00155d06c57f",dataValueTypeName:"LOOKUP",isCacheable:true,displayValue:"",code:"DefaultMapService"},"TriggerEmailFailoverJobInterval":{value:5,dataValueTypeName:"INTEGER",isCacheable:true,displayValue:"",code:"TriggerEmailFailoverJobInterval"},"ActualizeAge":{value:true,dataValueTypeName:"BOOLEAN",isCacheable:true,displayValue:"",code:"ActualizeAge"},"ReadDataChunkSize":{value:50,dataValueTypeName:"INTEGER",isCacheable:true,displayValue:"",code:"ReadDataChunkSize"},"MobileAppCheckUpdatePeriod":{value:10,dataValueTypeName:"INTEGER",isCacheable:true,displayValue:"",code:"MobileAppCheckUpdatePeriod"},"ContractVisaEmailTemplate":{value:"251a9603-92c7-4b99-87a8-99aa18cdcd79",dataValueTypeName:"LOOKUP",isCacheable:true,displayValue:"",code:"ContractVisaEmailTemplate"},"DisplayAccountLockoutMessageAtLogin":{value:true,dataValueTypeName:"BOOLEAN",isCacheable:true,displayValue:"",code:"DisplayAccountLockoutMessageAtLogin"},"ExchangeAutodiscoverRedirectUrlRegex":{value:"",dataValueTypeName:"TEXT",isCacheable:true,displayValue:"",code:"ExchangeAutodiscoverRedirectUrlRegex"},"EmailMiningPeriodMin":{value:1,dataValueTypeName:"INTEGER",isCacheable:true,displayValue:"",code:"EmailMiningPeriodMin"},"ProductEdition":{value:"service enterprise",dataValueTypeName:"MEDIUMTEXT",isCacheable:true,displayValue:"",code:"ProductEdition"},"UseAdminEntitySchemaLog":{value:false,dataValueTypeName:"BOOLEAN",isCacheable:true,displayValue:"",code:"UseAdminEntitySchemaLog"}};
Terrasoft = window.Terrasoft || {};
Terrasoft.appFramework = "NETFRAMEWORK";
Terrasoft.coreVersion = "7.16.4.1731";
Terrasoft.useClientPerformanceLogger = true;
Terrasoft.clientPerformanceLoggerServiceUri = "https://az2-cpls.bpmonline.com/";
Terrasoft.configuration = Terrasoft.configuration || {};
Terrasoft.configuration.Structures = Terrasoft.configuration.Structures || {};
Terrasoft.useParallelSchemaBuilding = true;
Terrasoft.showSessionEndNotification = true;
Terrasoft.useWebSocketKeepAlive = false;
Terrasoft.useStaticFileContent = true;
Terrasoft.usePackageFileContent = true;
Terrasoft.useGenerateModulePathes = true;
Terrasoft.useNewRightsManagement = true;
Terrasoft.useOffsetFetchPaging = true;
Terrasoft.useMarkerValue = true;
Terrasoft.enablePerformanceManager = false;
Terrasoft.useSecureSettingsOnClient = false;
Terrasoft.useSchemaUniqueNameRandomGenerator = true;
var FileAPI = {
    staticPath: "https://legaldoc.creatio.com/0/Resources/ui/FileAPI/",
    flashUrl: "https://legaldoc.creatio.com/0/Resources/ui/FileAPI/FileAPI.flash.swf",
    flashImageUrl: "https://legaldoc.creatio.com/0/Resources/ui/FileAPI/FileAPI.flash.image…" };
Terrasoft.storesConfig = [];
Terrasoft.storesConfig.push({levelName: 'ClientPageSession', type: 'Terrasoft.MemoryStore', isCache: true});
Terrasoft.storesConfig.push({levelName: 'Domain', type: 'Terrasoft.LocalStore', isCache: true});
if(Terrasoft.StoreManager){
    Terrasoft.StoreManager.registerStores(Terrasoft.storesConfig);
}
Terrasoft.loaderBaseUrl = "https://legaldoc.creatio.com/";
Terrasoft.workspaceBaseUrl = "https://legaldoc.creatio.com/0";
Terrasoft.coreModulesPath = 'core/hash/';Terrasoft.app = Terrasoft.app || {};
Terrasoft.app.config = Terrasoft.app.config || {};
Terrasoft.app.config.staticFileContent = Terrasoft.app.config.staticFileContent || {};
Terrasoft.app.config.staticFileContent.imagesRuntimePath = 'conf/content/img';
Terrasoft.app.config.staticFileContent.schemasRuntimePath = 'conf/content';
Terrasoft.app.config.staticFileContent.resourcesRuntimePath = 'conf/content/resources';

Terrasoft.showSelfRegistrationLink = true;</script>
<script type="text/javascript">
var Terrasoft = Terrasoft || {};
Terrasoft.DataServiceSettings = Terrasoft.DataServiceSettings || {};
Terrasoft.DataServiceSettings.RestrictedSelectSchemaAccessNames = ["SysAdminUnitInRole","SysLastUserPassword","SysLic","SysLicUser","SysPackageDependency","SysPackageReferenceAssembly","SysPackageSchemaData","SysPackageSchemaDataColumn","SysPackageSqlScript","SysRepository","SysRepositoryUser","SysSettings","SysSettingsReferenceSchema","SysSettingsValue","SysSettingsRights","SysSqlScriptDependency","SysSSPCustomerSchema","SysSSPEntitySchemaAccessList","SysSSPUser","VwSSPSysAdminUnit","ForecastItemValue","OAuthTokenStorage"] || [];</script>
<script type="text/javascript">
var Terrasoft = Terrasoft || {};
Terrasoft.serviceUrl = 'wss://legaldoc.creatio.com/0/Nui/ViewModule.aspx.ashx';
Terrasoft.serverChannelMsgProviderClass = 'Terrasoft.WebSocketChannel';
</script>
<script type="text/javascript">
var Terrasoft = Terrasoft || {};
Terrasoft.configuration = Terrasoft.configuration || {};Terrasoft.configuration.RootSchemaDescriptors={};
Terrasoft.configuration.WorkplacesStructure={Workplaces:[{workplaceId:'7196040b-b04c-4c3d-b04d-72d814997f19',name:'Sales',position:0,loaderId:'3707a058-e6a8-4d2c-99cc-d01d9e6b70c6',loaderName:'BaseWorkplaceLoader',isPersonal:false,modules:[{moduleId:'065063c9-8180-e011-afbc-00155d04320c',moduleName:'Contact',moduleCaption:"Contacts",position:'0',sectionName:'ContactSectionV2'},{moduleId:'005063c9-8180-e011-afbc-00155d04320c',moduleName:'Account',moduleCaption:"Accounts",position:'1',sectionName:'AccountSectionV2'},{moduleId:'055063c9-8180-e011-afbc-00155d04320c',moduleName:'Activity',moduleCaption:"Activities",position:'2',sectionName:'ActivitySectionV2'},{moduleId:'7f3f22d6-f36b-1410-6584-1c6f65e16a07',moduleName:'Lead',moduleCaption:"Leads",position:'3',sectionName:'LeadSectionV2'},{moduleId:'075063c9-8180-e011-afbc-00155d04320c',moduleName:'Opportunity',moduleCaption:"Opportunities",position:'4',sectionName:'OpportunitySectionV2'},{moduleId:'89140155-1274-467f-a208-782e858e98f3',moduleName:'Order',moduleCaption:"Orders",position:'5',sectionName:'OrderSectionV2'},{moduleId:'2e6c2b9f-cd05-4e71-aeb0-599b9f69c66a',moduleName:'Product',moduleCaption:"Products",position:'6',sectionName:'ProductSectionV2'},{moduleId:'015063c9-8180-e011-afbc-00155d04320c',moduleName:'KnowledgeBase',moduleCaption:"Knowledge base",position:'7',sectionName:'KnowledgeBaseSectionV2'},{moduleId:'4e55cdcd-8cab-433e-aecd-a181ff149631',moduleName:'ESNFeed',moduleCaption:"Feed",position:'8',sectionName:'ESNFeedSectionV2'},{moduleId:'0c5063c9-8180-e011-afbc-00155d04320c',moduleName:'Dashboard',moduleCaption:"Dashboards",position:'9',sectionName:'DashboardsModule'},{moduleId:'495cd2f9-f6d3-448e-aa96-e519665f290f',moduleName:'Partnership',moduleCaption:"Partnership",position:'24',sectionName:'PartnershipSection'}]},{workplaceId:'8fdf2530-43a4-4031-b64e-343920ab2bba',name:'Marketing',position:1,loaderId:'3707a058-e6a8-4d2c-99cc-d01d9e6b70c6',loaderName:'BaseWorkplaceLoader',isPersonal:false,modules:[{moduleId:'065063c9-8180-e011-afbc-00155d04320c',moduleName:'Contact',moduleCaption:"Contacts",position:'0',sectionName:'ContactSectionV2'},{moduleId:'005063c9-8180-e011-afbc-00155d04320c',moduleName:'Account',moduleCaption:"Accounts",position:'1',sectionName:'AccountSectionV2'},{moduleId:'055063c9-8180-e011-afbc-00155d04320c',moduleName:'Activity',moduleCaption:"Activities",position:'2',sectionName:'ActivitySectionV2'},{moduleId:'7f3f22d6-f36b-1410-6584-1c6f65e16a07',moduleName:'Lead',moduleCaption:"Leads",position:'3',sectionName:'LeadSectionV2'},{moduleId:'9de4f21c-e418-4172-9c3a-1bf1ae366b92',moduleName:'BulkEmail',moduleCaption:"Email",position:'5',sectionName:'BulkEmailSectionV2'},{moduleId:'acef40d8-94c3-41a7-bdd2-575626e6a30d',moduleName:'EmailTemplate',moduleCaption:"Email templates",position:'6',sectionName:'EmailTemplateSectionV2'},{moduleId:'0c5063c9-8180-e011-afbc-00155d04320c',moduleName:'Dashboard',moduleCaption:"Dashboards",position:'7',sectionName:'DashboardsModule'},{moduleId:'b846812d-348c-4340-ae6c-c6ece81463e7',moduleName:'pagCatalogues',moduleCaption:"Catalogues",position:'18',sectionName:'pagCatalogues1Section'}]},{workplaceId:'f4cd2a9b-1312-4d26-9205-c09e8ba56218',name:'Service',position:1,loaderId:'3707a058-e6a8-4d2c-99cc-d01d9e6b70c6',loaderName:'BaseWorkplaceLoader',isPersonal:false,modules:[{moduleId:'065063c9-8180-e011-afbc-00155d04320c',moduleName:'Contact',moduleCaption:"Contacts",position:'0',sectionName:'ContactSectionV2'},{moduleId:'005063c9-8180-e011-afbc-00155d04320c',moduleName:'Account',moduleCaption:"Accounts",position:'1',sectionName:'AccountSectionV2'},{moduleId:'c97824d9-3952-4d5e-9a5b-c6c468bf555a',moduleName:'Case',moduleCaption:"Cases",position:'2',sectionName:'CaseSection'},{moduleId:'055063c9-8180-e011-afbc-00155d04320c',moduleName:'Activity',moduleCaption:"Activities",position:'3',sectionName:'ActivitySectionV2'},{moduleId:'27012b79-24ee-453b-9060-f89ae0b76145',moduleName:'ServiceItem',moduleCaption:"Services",position:'4',sectionName:'ServiceItemSection'},{moduleId:'8f3cbf6c-6456-4ee9-b68e-11686e9047df',moduleName:'ServicePact',moduleCaption:"Service agreements",position:'5',sectionName:'ServicePactSection'},{moduleId:'71b7e8b0-a846-4fdc-a8fb-89e7737229c1',moduleName:'ConfItem',moduleCaption:"Configuration items",position:'6',sectionName:'ConfItemSection'},{moduleId:'ce322053-f353-4217-8f9c-7bed6d044a5a',moduleName:'Problem',moduleCaption:"Problems",position:'7',sectionName:'ProblemSection'},{moduleId:'f178cd62-ba3c-4e5d-ba6a-7094dc2e3798',moduleName:'Change',moduleCaption:"Changes",position:'8',sectionName:'ChangeSection'},{moduleId:'cd5c95b4-5160-4827-9d72-a722292b63cd',moduleName:'Release',moduleCaption:"Releases",position:'9',sectionName:'ReleaseSection'},{moduleId:'015063c9-8180-e011-afbc-00155d04320c',moduleName:'KnowledgeBase',moduleCaption:"Knowledge base",position:'10',sectionName:'KnowledgeBaseSectionV2'},{moduleId:'db08af8f-d261-413b-b22e-5fe823ee4e67',moduleName:'VwQueueItem',moduleCaption:"Queues",position:'11',sectionName:'QueueItemSection'},{moduleId:'1b9db0ab-0120-4914-82b2-c3f60010b387',moduleName:'Queue',moduleCaption:"Queues settings",position:'12',sectionName:'SupervisorSingleWindowSectionV2'},{moduleId:'b4eeec02-229d-4fb8-b9f7-a22996dd481e',moduleName:'GeneratedWebForm',moduleCaption:"Landing pages and web forms",position:'13',sectionName:'GeneratedWebFormSectionV2'},{moduleId:'4e55cdcd-8cab-433e-aecd-a181ff149631',moduleName:'ESNFeed',moduleCaption:"Feed",position:'14',sectionName:'ESNFeedSectionV2'},{moduleId:'556585a5-ad56-419e-9d83-1e5aca4347fa',moduleName:'UsrPricing',moduleCaption:"Pricing",position:'15',sectionName:'UsrPricing1Section'},{moduleId:'0c5063c9-8180-e011-afbc-00155d04320c',moduleName:'Dashboard',moduleCaption:"Dashboards",position:'16',sectionName:'DashboardsModule'}]},{workplaceId:'e62ecebd-f734-4076-ab90-323cce078cd6',name:'Centre de contact',position:2,loaderId:'3707a058-e6a8-4d2c-99cc-d01d9e6b70c6',loaderName:'BaseWorkplaceLoader',isPersonal:false,modules:[{moduleId:'065063c9-8180-e011-afbc-00155d04320c',moduleName:'Contact',moduleCaption:"Contacts",position:'0',sectionName:'ContactSectionV2'},{moduleId:'005063c9-8180-e011-afbc-00155d04320c',moduleName:'Account',moduleCaption:"Accounts",position:'1',sectionName:'AccountSectionV2'},{moduleId:'c97824d9-3952-4d5e-9a5b-c6c468bf555a',moduleName:'Case',moduleCaption:"Cases",position:'2',sectionName:'CaseSection'},{moduleId:'055063c9-8180-e011-afbc-00155d04320c',moduleName:'Activity',moduleCaption:"Activities",position:'3',sectionName:'ActivitySectionV2'},{moduleId:'015063c9-8180-e011-afbc-00155d04320c',moduleName:'KnowledgeBase',moduleCaption:"Knowledge base",position:'5',sectionName:'KnowledgeBaseSectionV2'},{moduleId:'4e55cdcd-8cab-433e-aecd-a181ff149631',moduleName:'ESNFeed',moduleCaption:"Feed",position:'6',sectionName:'ESNFeedSectionV2'},{moduleId:'8cc66acc-72c1-4b3b-af83-977c3129104a',moduleName:'Call',moduleCaption:"Calls",position:'7',sectionName:'CallSectionV2'},{moduleId:'db08af8f-d261-413b-b22e-5fe823ee4e67',moduleName:'VwQueueItem',moduleCaption:"Queues",position:'8',sectionName:'QueueItemSection'}]},{workplaceId:'79770671-cde2-4c0f-9078-a4ff68703def',name:'Général',position:3,loaderId:'3707a058-e6a8-4d2c-99cc-d01d9e6b70c6',loaderName:'BaseWorkplaceLoader',isPersonal:false,modules:[{moduleId:'0c5063c9-8180-e011-afbc-00155d04320c',moduleName:'Dashboard',moduleCaption:"Dashboards",position:'0',sectionName:'DashboardsModule'},{moduleId:'ebf36756-7854-4169-b2cc-8bc0ea25f391',moduleName:'Employee',moduleCaption:"Employees",position:'1',sectionName:'EmployeeSection'},{moduleId:'065063c9-8180-e011-afbc-00155d04320c',moduleName:'Contact',moduleCaption:"Contacts",position:'2',sectionName:'ContactSectionV2'},{moduleId:'005063c9-8180-e011-afbc-00155d04320c',moduleName:'Account',moduleCaption:"Accounts",position:'3',sectionName:'AccountSectionV2'},{moduleId:'055063c9-8180-e011-afbc-00155d04320c',moduleName:'Activity',moduleCaption:"Activities",position:'4',sectionName:'ActivitySectionV2'},{moduleId:'4e55cdcd-8cab-433e-aecd-a181ff149631',moduleName:'ESNFeed',moduleCaption:"Feed",position:'5',sectionName:'ESNFeedSectionV2'}]},{workplaceId:'c10fb747-57f1-4790-aad3-c3f4da6d6c58',name:'Studio',position:4,loaderId:'3707a058-e6a8-4d2c-99cc-d01d9e6b70c6',loaderName:'BaseWorkplaceLoader',isPersonal:false,modules:[{moduleId:'5071277c-27f2-4d5f-83da-0ed00d04ffee',moduleName:'VwProcessLib',moduleCaption:"Process library",position:'0',sectionName:'VwProcessLibSection'},{moduleId:'b42b4eae-e3ee-41da-a546-fac1f2ba3a32',moduleName:'VwSysProcessLog',moduleCaption:"Process log",position:'1',sectionName:'SysProcessLogSectionV2'},{moduleId:'18e2243d-952d-4017-8934-a88ab3bd308d',moduleName:'WebServiceV2',moduleCaption:"Web services",position:'2',sectionName:'WebServiceV2Section'},{moduleId:'3706db16-9714-4c45-bad5-e9642b863738',moduleName:'Lookup',moduleCaption:"Lookups",position:'3',sectionName:'LookupSection'},{moduleId:'7ad1002f-c794-4bab-b0a2-e36e6047694f',moduleName:'SystemUsers',moduleCaption:"System users",position:'4',sectionName:'UsersSectionV2'},{moduleId:'0f1f7e4d-ebe8-e011-8376-00155d04c01d',moduleName:'SysSettings',moduleCaption:"System settings",position:'5',sectionName:'SysSettingsSection'},{moduleId:'acef40d8-94c3-41a7-bdd2-575626e6a30d',moduleName:'EmailTemplate',moduleCaption:"Email templates",position:'6',sectionName:'EmailTemplateSectionV2'},{moduleId:'6daafd21-0053-4173-9b98-26832b45b72c',moduleName:'MLModel',moduleCaption:"ML models",position:'16',sectionName:'MLModelSection'},{moduleId:'2e8173b4-86c4-4843-8eab-39513ffc33dc',moduleName:'IntExcelReport',moduleCaption:"Excel reports",position:'26',sectionName:'IntExcelReportSection'}]},{workplaceId:'88945888-7ff9-4ffd-bd6e-b89d3964760c',name:'Legaldoc / ABPost',position:5,loaderId:'3707a058-e6a8-4d2c-99cc-d01d9e6b70c6',loaderName:'BaseWorkplaceLoader',isPersonal:false,modules:[{moduleId:'0c5063c9-8180-e011-afbc-00155d04320c',moduleName:'Dashboard',moduleCaption:"Dashboards",position:'1',sectionName:'DashboardsModule'},{moduleId:'005063c9-8180-e011-afbc-00155d04320c',moduleName:'Account',moduleCaption:"Accounts",position:'2',sectionName:'AccountSectionV2'},{moduleId:'065063c9-8180-e011-afbc-00155d04320c',moduleName:'Contact',moduleCaption:"Contacts",position:'3',sectionName:'ContactSectionV2'},{moduleId:'89140155-1274-467f-a208-782e858e98f3',moduleName:'Order',moduleCaption:"Orders",position:'4',sectionName:'OrderSectionV2'},{moduleId:'055063c9-8180-e011-afbc-00155d04320c',moduleName:'Activity',moduleCaption:"Activities",position:'5',sectionName:'ActivitySectionV2'},{moduleId:'2e6c2b9f-cd05-4e71-aeb0-599b9f69c66a',moduleName:'Product',moduleCaption:"Products",position:'6',sectionName:'ProductSectionV2'},{moduleId:'075063c9-8180-e011-afbc-00155d04320c',moduleName:'Opportunity',moduleCaption:"Opportunities",position:'7',sectionName:'OpportunitySectionV2'},{moduleId:'7f3f22d6-f36b-1410-6584-1c6f65e16a07',moduleName:'Lead',moduleCaption:"Leads",position:'8',sectionName:'LeadSectionV2'},{moduleId:'4138baf9-2829-4ea5-95dd-16978f4ab12e',moduleName:'UsrAccrochesCommerciale',moduleCaption:"Accroches commerciales",position:'25',sectionName:'UsrAccrochesCommerciale1Section'},{moduleId:'8cc66acc-72c1-4b3b-af83-977c3129104a',moduleName:'Call',moduleCaption:"Calls",position:'27',sectionName:'CallSectionV2'}]},{workplaceId:'9f31c77d-0972-4eea-8561-76fd12fb0dac',name:'Paramétrage',position:6,loaderId:'3707a058-e6a8-4d2c-99cc-d01d9e6b70c6',loaderName:'BaseWorkplaceLoader',isPersonal:false,modules:[{moduleId:'acef40d8-94c3-41a7-bdd2-575626e6a30d',moduleName:'EmailTemplate',moduleCaption:"Email templates",position:'17',sectionName:'EmailTemplateSectionV2'},{moduleId:'0f1f7e4d-ebe8-e011-8376-00155d04c01d',moduleName:'SysSettings',moduleCaption:"System settings",position:'18',sectionName:'SysSettingsSection'},{moduleId:'3706db16-9714-4c45-bad5-e9642b863738',moduleName:'Lookup',moduleCaption:"Lookups",position:'19',sectionName:'LookupSection'},{moduleId:'2e8173b4-86c4-4843-8eab-39513ffc33dc',moduleName:'IntExcelReport',moduleCaption:"Excel reports",position:'20',sectionName:'IntExcelReportSection'}]}]};
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Terrasoft.configuration.Storage={};
Terrasoft.configuration.QuickAddMenu={QuickAddMenu: 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Terrasoft.configuration.ColumnsInfo={Account:{ImageId:'b5cbd10f-32ce-4ac3-bb01-7a9eef7b66e4'},Contact:{ImageId:'880a6888-1b05-4b56-b665-f6bd9385cfbe'}};
Terrasoft.configuration.PortalSchemaAccessList={};
Terrasoft.ControlsSettings={lookupMinSearchCharsCount:0};
Terrasoft.Resources.LessConstants={SectionPanelBackgroundColor:"#414141",SectionPanelFontColor:"#ffffff",SectionPanelSelectedBackgroundColor:"#00adef",SectionPanelSelectedFontColor:"#ffffff"};

Terrasoft.SysSettingsImageHash={LogoImage:"22b55e0d0c464843c33f50a3bef4f433",MenuLogoImage:"22b55e0d0c464843c33f50a3bef4f433",HeaderLogoImage:"22b55e0d0c464843c33f50a3bef4f433"};

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Terrasoft.configuration.defaultIntroPageName="EnterpriseIntro";
Terrasoft.configuration.validUserTasksByDefault=['b5c726f2-af5b-4381-bac6-913074144308','b5936328-09b2-45fd-b763-48d37c265644'];
Terrasoft.configuration.PredictableEntities = {"Contact":{"SchemaName":"Contact","Models":{"a2ef27c5-4921-4707-9a8a-5e299427ca59":{"output":{"name":"GenderId"}}}},"Case":{"SchemaName":"Case","Models":{"c3ad42f8-de77-45ae-8deb-1e791e5d8f28":{"output":{"name":"GroupId"}},"318d7e73-a924-11e7-a85c-005056a45e04":{"output":{"name":"PriorityId"}},"25d31f4a-7c77-4b5f-926f-b26dc6bef32b":{"output":{"name":"ServiceItemId"}},"a59a3f1e-8e56-4b5a-b90d-a1bd8b03cf23":{"output":{"name":"GroupId"}},"d45c52ee-caae-4147-90f4-38a49bd30484":{"output":{"name":"ServiceItemId"}},"47ccf80b-51ed-4bb7-9957-9657d4426441":{"output":{"name":"PriorityId"}}}},"Lead":{"SchemaName":"Lead","Models":{"f43eebce-788e-4783-85c0-01792550c1a5":{"output":{"name":"PredictiveScore"}},"9b297419-99db-4c8d-9824-8042d23be598":{"output":{"name":"PredictiveScore"}},"b8e414f2-93da-443a-b9ec-2d00eca7fca8":{"output":{"name":"PredictiveScore"}},"9db35daf-14aa-45b7-a155-9332d9308b87":{"output":{"name":"PredictiveScore"}}}},"Opportunity":{"SchemaName":"Opportunity","Models":{"0630ad9e-6940-47b6-a24c-88d8b352bceb":{"output":{"name":"PredictiveProbability"}},"011fdd01-f993-4ac6-a122-3404b5e4a4c6":{"output":{"name":"PredictiveProbability"}}}}};
Terrasoft.configuration.DeduplicationSettings={'Contact':{'SchemaName':'Contact','IsActive':true,'UseAtSave':true,'DeduplicationColumns':[{schemaName:"Contact",columnName:"Name",type:null,rootSchemaColumns:null,sourceColumnUId:null},{schemaName:"ContactCommunication",columnName:null,type:"ea350dd6-66cc-df11-9b2a-001d60e938c6",rootSchemaColumns:["Email"],sourceColumnUId:null}]},'Account':{'SchemaName':'Account','IsActive':true,'UseAtSave':true,'DeduplicationColumns':[{schemaName:"Account",columnName:"Name",type:null,rootSchemaColumns:null,sourceColumnUId:null}]},'Lead':{'SchemaName':'Lead','IsActive':false,'UseAtSave':false,'DeduplicationColumns':[]},'Product':{'SchemaName':'Product','IsActive':true,'UseAtSave':false,'DeduplicationColumns':[]}};

Terrasoft.isFirstLogin=false;

Terrasoft.enableSanitizeHtml = false;</script>
<script type="text/javascript" src="https://legaldoc.creatio.com/core/db7fe0930e6258f01fb73405039cc9a5/norm…"></script>
<script type="text/javascript" src="https://legaldoc.creatio.com/core/a2de79ad7a40d8fc81723c5ec4924f64/norm…"></script>
<script type="text/javascript">
Terrasoft.configurationContentHash = "d7a4c3540e864782bfbab0098449114c";
Terrasoft.fileContentDescriptorsFileExists = true;
Terrasoft.fileContentBootstrapsFileExists = true;
Terrasoft.currentUserCultureName = "fr-FR";
</script>
<script type="text/javascript" src="https://legaldoc.creatio.com/core/c9cf54cfbeb445fbb561c4bf11e53272/comb…"></script>
<link rel="stylesheet" type="text/css" href="https://legaldoc.creatio.com/core/88a17d9446ca199f904ce25a5a962cf6/comb…" />
<link href="../terrasoft.axd?s=nui-binary-syssetting&r=FaviconImage&source_hash=84eaa7a1104dc7843a27ef783c7f5ba4" rel="shortcut icon" type="image/vnd.microsoft.icon" />
<script type="text/javascript" src="https://legaldoc.creatio.com/core/057665f97324038f6c7c326b6734de6b/requ…"></script>
<script type="text/javascript">
....
</script>
<script type="text/javascript" src="https://legaldoc.creatio.com/core/8d24859b5ac713ab6f05091492b6c631/jQue…"></script>
<script type="text/javascript">
console.warn('Creatio Debug mode is OFF. To switch ON use following code');
console.log('Terrasoft.SysSettings.postPersonalSysSettingsValue("IsDebug", true)');
Terrasoft.isDebug = false;</script>
<script type="text/javascript">
Terrasoft.DataValueTypeRange = {INTEGER: {maxValue:2147483647,minValue:-2147483648},FLOAT: {maxValue:79228162514264337593543950335,minValue:-79228162514264337593543950335},DATE_TIME: {maxValue:"9999-12-31T23:59:59.999",minValue:"0001-01-01T00:00:00.000"}};</script>
<script type="text/javascript">
Terrasoft.isSspInReadonlyMode = false;
</script>
<style type="text/css" />body:not([maskstate]){ background: url(../terrasoft.axd?s=nui-binary-syssetting&r=LogoImage&source_hash=22b55e0d0c464843c33f50a3bef4f433)  no-repeat 50% 50%; background-size: 310px;}
</style>

</head>
<body class="box-sizing">
    <div class="font-preload">
        <span class="font-preload-open-sans"></span>
        <span class="font-preload-open-sans-light"></span>
        <span class="font-preload-open-sans-bold"></span>
    </div>
</body>
</html>

 

If somebody have an idea to solve this issue please.

Nicolas

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3 comments

Hi Nicolas,

 

Please specify the Creatio product and version you are using so that we could reproduce the issue on our side. Are you facing this issue with only one specific report or it happens to all the reports you configured?

 

Looking forward to your feedback.

Svetlana Kobizka,

Hello Svetlana,

We are using Sales Enterprise Edition 7.16.4

We are facing this issue only on the call object.

 

Now i have the following error:

Exception of type 'System.FormatException' was thrown.

 

Thank you

Dear Nicolas,

 

Thank you for the provided details.

 

However, we could not reproduce the issue on a similar Creatio product and version.

We suppose the problem is connected with the object model used in the report. Please try setting up similar columns and filters from the report settings in the [Calls] section and run the 'Export to Excel' action. If the issue persists, it relates to the object model.

 

Hope this helps.

 

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Hi Community,

I am having some difficulties importing an excel template into my excel reports on my production machine. This machine is in version 7.16.4.1731.

I already tried to import it into my development machine, which is in version 7.16.3.1473 and the whole process was completed successfully, I managed to import a template into my excel reports.

Is the problem related with the application version? Can you help me solve this issue?

 

Thanks in advance.

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3 comments
Best reply

Hello Pedro,

For some reason, when you upload a template it thinks the template is an apk or jar file. These extensions are on the file deny list in Creatio so it is rejecting the file upload. Not sure when this changed, it didn't used to fail like this.

Anyway, to resolve this, you can simply remove "apk" and "jar" from the "FileExtensionsDenyList" system setting. Then you will be able to upload templates.

Ryan

Hi Pedro,

 

Thank you for informing us.

 

Kindly note that we implemented new security restrictions for the formats of uploaded files in Creatio 7.16.4.

I have forwarded your issue to the responsible team for investigation and will get back to you with the updates ASAP.

 

Have a good day!

Hello Pedro,

For some reason, when you upload a template it thinks the template is an apk or jar file. These extensions are on the file deny list in Creatio so it is rejecting the file upload. Not sure when this changed, it didn't used to fail like this.

Anyway, to resolve this, you can simply remove "apk" and "jar" from the "FileExtensionsDenyList" system setting. Then you will be able to upload templates.

Ryan

Ryan Farley,

We remove both extensions from the list and its now working, thank you for your response.

 

Best Regards,

Pedro Pinheiro and Tiago Sousa

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Hi Team,

 

Is there a way to add the tags in the Excel report section . For example, I have created a tag in the opportunity section. Is there a way to add that tag field in the excel reports too.

Thanks,

Gokul

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1 comments

Hi Gokul,

 

Thank you for your feedback!

 

Kindly note that the Excel report section was created manually without adding the section tag functionality.

However, I will forward your suggestion to the responsible team for consideration.

 

Have a good day!

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Hi All,

 

We have an issue for our client, after we install Excel report builder from marketplace, https://marketplace.creatio.com/app/excel-reports-builder-creatio .

 

We cant move this excel report to our workplace in workplace setup.

 

does anyone know how to solve this?

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2 comments

I believe I got around this one time by selecting multiple sections to add to the workplace, one of them being Excel Reports.  Then it added, and I could remove the other section.

Hi Jordy,

 

agree with Chris. Try to add first any basic section to the workplace and after that the 'Excel reports' section. 

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