Standard Approach for Auto-Reply on First Email to Mailboxes
Hello Community,
What is the standard way to achieve the following?
We have a list of mailboxes, each associated with different case categories.
We would like to automatically send a standard reply—such as "Your request is under review"—when the first email (i.e., case registration) arrives in the mailbox.
Any guidance or best practices would be appreciated.
Sasor
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Hello,
To achieve automatic replies on the first incoming email to your mailboxes, we can suggest to create a business process based on the out-of-the-box "Send Email to Case Contact" business process.
You can take the existing process that’s already in the system as a template and customize it to fit your needs—such as sending a standard reply like "Your request is under review" when a new case is created from the first email.
This way, you leverage the built-in functionality and adjust it to your specific scenario.
Thank you!
Hello Valeriia,
We have set up the auto reply based on the Send Email to Case Contact" business process. and is working very good.
However what we cant achieve is that this auto-reply is not a separate email, but a reply of the original incoming email.
Is there any extra config for this?
Sasor