Hello Community,
What is the standard way to achieve the following?
We have a list of mailboxes, each associated with different case categories.
We would like to automatically send a standard reply—such as "Your request is under review"—when the first email (i.e., case registration) arrives in the mailbox.
Any guidance or best practices would be appreciated.
Sasor
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Hello,
To achieve automatic replies on the first incoming email to your mailboxes, we can suggest to create a business process based on the out-of-the-box "Send Email to Case Contact" business process.
You can take the existing process that’s already in the system as a template and customize it to fit your needs—such as sending a standard reply like "Your request is under review" when a new case is created from the first email.
This way, you leverage the built-in functionality and adjust it to your specific scenario.
Thank you!