While configuring amazon connect with Creatio, we did all set as per the user guide, still encountering an issue related to Input parameter (like softphone login and extension), can you please guide, what exactly these terms mean and what to fill here.

While configuring amazon connect with Creatio, we did all set as per the user guide, still encountering an issue related to Input like ( softphone login and extension), can you please guide, what exactly these terms mean and what to fill here.