What is the best filter to use to measure FCR for cases?

Like 1

Like

0 comments
Show all comments

When creating a filter using a date field of a related child object and using "maximum = Previous month", the results seem to be off by one day. For example, the current month is November and the filter pulls data with dates from Oct 2nd through Nov 1st.  

Has anyone noticed this behavior?   Is there a time zone related setting that would affect this or something?  

Like 0

Like

1 comments

Hi,

Please provide screenshots of the filters you have set up and the records that were affected by these filters, so we can try to reproduce the issue on our side.

Show all comments


Hello Creatio Community,

I'm working on integrating Creatio CRM with a third-party application, and I’d like users to access specific Creatio pages without needing to log in each time they navigate from the third-party app.


Here are some specifics of my setup:
When users are logged into the third-party...MoreLess

Like 1

Like

1 comments

Hello,
 

Could you please provide more technical details regarding your implementation? Are you using OpenID for authentication in Creatio...MoreLess

Show all comments

How to hide Canceled and Closed cases in Agent Desktop?
https://i.imgur.com/uGPHS3Z.png

This is the queue config: https://i.imgur.com/LibhjZ3.png

Like 0

Like

1 comments

Hello!

The root cause of the issue is that in addition to new records in the queue, users also see their own records that are in the works o...MoreLess

Show all comments

Hi all!

We have a DB view that contains predicted vacation balance for each person, with effective Date and Vacation balance value. 

When creating dashboard each person can view his/her data, we see that dashboard rounds up decimal values of vacation balance to closest integer. Can this behaviour be changed? Either to show actual value ( for example 2.79) or always rounded to lower (2).  

Atatched you can find sample data used to build dashboard above.

Thanks! 

Like 0

Like

2 comments
Best reply

Dear Iuliia,

You can manage the number of digits after the decimal point in the "How to display" section in the "Format":



Additionally, pleas...MoreLess

Show all comments (1)

I have a home page set up with metrics and a list.  I added page parameters, but when I go to the list and try the "Apply filter by page data" option to select the parameter, it says No Data.  Shouldn't I be able to filter lists by page data parameters this way? 

Thanks!

Like 1

Like

3 comments

Home pages don't typically have a record source, so there's no record context to use there. Unless you've connected some object type to the...MoreLess

Show all comments (2)

Hello Community,

                  I’ve built a custom page in Freedom UI to display my data in both List View and Calendar View. I implemented the logic in `SCHEMA_HANDLERS` and used `crt.LoadDataRequest` to toggle between the views. The logic works fine when switching to Calendar View for the first time.

                              

                              

Issue: 
1] When switching from Calendar View to List View and then back to Calendar View, the data disappears.

I have to refresh the page to make the data reappear in the Calendar.

Regards,

Ajay Kuthe

Like 0

Like

3 comments

Hello,

Please describe in detail how exactly this was implemented and provide screenshots of this button's settings.

Show all comments (2)

Hello everyone,

I have a contact lookup in service section that i want to filter it where Contact.Account = Service.Account, also there is a lookup in Accounts section called "Partner" , which is Also a "Account" lookup . 

i want to filter the contact field that retrieve the contacts that belong...MoreLess

Like 0

Like

3 comments

Is this a classic page or Freedom UI?

Show all comments (2)

Hi, 

I need to set a complex filter for a grid. How do I create a filter in JS and set it to a list in a page in freedom?

Best regards, 

Javier 

Like 0

Like

1 comments

Have you tried adding a crt.LoadDataRequest handler to dump request.dataSourceName out to the console to see if you can determine the name of...MoreLess

Show all comments

In All List Pages, there are default buttons once a record is clicked. OPEN COPY DELETE. I need to remove the COPY button from the Cases section, but the section wizard does not contain these elements. Where can this be done?

Like 0

Like

0 comments
Show all comments