Hi, guys!

I'm currently facing the following problem:

Whenever I try to access case messages, sent by the client and through the responsbile user, all messages sent via email never show up. Not even automatic emails. All of them can be seen by the Supervisor user.

Meanwhile, all messages sent via self-service portal appear to be fine and available.

I have tried the following solutions:

- Changing the object permissions

• - Changing the operation permissions to allow the responsibles to read the object
• - Manually setting the permission of the record as a mean to provide access to the responsible

The last one was the only one that provided me with the expected result (case emails showing up), so that makes me inclined to think that it is a permission-related behaviour.

The objects of which I have changed permissions to try and solve the problem were the Case and Activity (as it is storing the emails) ones.

I've tried to investigate the business process that detect the emails sent to see if they had any relation to the permission attribution, but nothing related was explicit there.

Below, follows the expected result and the current state of an example case:

This is the expected result, as seen when accessing the case through the Supervisor user.

This is the current state, as seen when accesing the case through the Responsible user (notice that the email of which I have changed the permissions manually through the Activity object is the only one that appears, on the top).

Have you guys ever faced and/or solved this issue? If so, could you please help me mitigate it?

I'll be eager to add more details to this post, if needed.

Thank you in advance!

Hello Community,

I want to remove "New Contact" from the contact name (e.g., New Contact (email address)).

I tried using a business process that runs when a new record is added to an activity. It retrieves the name from the "From" field (name ). However, since the contact field in the activity is empty, I cannot access other contact details.

To work around this, I used a timer signal with a 5-second delay, which worked. However, the issue now is that the case registration email is sent before the business process updates the contact name. I also tried delaying the case registration email, but when I do, it is not sent at all.

Is there another way to update the contact name?

Additionally, why is the email delay not working?

I am trying to create two different section incoming email and outgoing email, but message type(which hold incoming and outgoing) is empty.
 

So wondering why message type is empty but it filled(outgoing) when creatio send auto email to contact like when case stage changes, etc.

Currently i am using To(in incoming section) and From(in outgoing section) to filter emails.

Is there a way to add custom functionality to message composer send button(in case of email) in case section(freedom UI).

After fresh installation of 8.2.1.5446_ServiceEnterprise_Softkey_PostgreSQL_ENU product as dev environment right after i enable file design mode (fileDesignMode enabled="true" & add key="UseStaticFileContent" value="false") i am getting an error Uncaught Error: Script error for "SectionModuleV2".

I tried the following:
Genetate code for all schemas + full compilation, no result.

Checked may be i missed IIS rights, but no all in check.

Download all packeges to file system + compilation, no luck.

It seems that is a problem with a static content, as soon as i disabling file design mode, it works correctly. I always deployed my dev envs using Creatio guide. On a previous version of 8.2.0 it was fine, but with  8.2.1 i have this problem.

How can i make it work with file design mode on?

Hello,

Is it possible to change the working hours of the calendar component in the Freedom UI? If so, is it customizable per user so each one can have different hours based on their needs (e.g. changing the time zone in the user profile).

On the other hand, in the default calendar page there is a custom action to show/hide the weekends

Is it possible to include that custom action in a new page manually?

Regards

Hello,

I am trying to upload files as you would do manually in the browser, but using an API. When dragging and dropping a file into the attachments tabs of any section, I see in the browser that Creatio performs a POST request to its FileApiService with a format like the following example:

The endpoint is https://my-creatio-site.creatio.com/0/rest/FileApiService/UploadFile and the file content is passed in the request body.

In order to simulate this behavior, I am sending 2 requests:

1. A POST request to create the file id allocating space in the File table:

   

2. A POST request to https://my-creatio-site.creatio.com/0/rest/FileApiService/UploadFile using the file information to upload the actual file.

However as you can see, the 2nd request fails in my app with the following error:

{
  "errorInfo": {
    "errorCode": "InvalidFileSizeException",
    "message": "No se puede analizar el tamaño del archivo.",
    "stackTrace": "   at Terrasoft.Configuration.FileUpload.FileUploadInfo.get_TotalFileLength()\r\n   at Terrasoft.Configuration.FileUpload.FileUploader.UploadFile(IFileUploadConfig fileUploadInfoConfig)\r\n   at Terrasoft.Configuration.FileUpload.FileUploader.UploadFile(IFileUploadInfo fileUploadInfo, Boolean isSetCustomColumns)\r\n   at Terrasoft.Configuration.FileApiService.UploadFile(Stream fileContent)"
  },
  "success": false,
  "nextPrcElReady": false,
  "queryId": null,
  "responseStatus": {
    "ErrorCode": "InvalidFileSizeException",
    "Message": "No se puede analizar el tamaño del archivo.",
    "StackTrace": "   at Terrasoft.Configuration.FileUpload.FileUploadInfo.get_TotalFileLength()\r\n   at Terrasoft.Configuration.FileUpload.FileUploader.UploadFile(IFileUploadConfig fileUploadInfoConfig)\r\n   at Terrasoft.Configuration.FileUpload.FileUploader.UploadFile(IFileUploadInfo fileUploadInfo, Boolean isSetCustomColumns)\r\n   at Terrasoft.Configuration.FileApiService.UploadFile(Stream fileContent)",
    "Errors": null,
    "Meta": null
  },
  "rowsAffected": -1
}

I already ensured that the file size passed in both requests is exactly the same always (in this example is 584833 bytes) but I don't know what causes the error.

I already checked the following community posts but couldn't find any help:

• https://community.creatio.com/questions/how-upload-fileattachment-using-dataservice-api
• https://community.creatio.com/questions/how-upload-attachments-odata

Note: I tested these requests in many Creatio websites, all of them with version 8.2.0 

Regards.

Hi everyone,

I'm working with Creatio CRM and need to trigger an approval process via API. I have a custom object called EpbSolicitudes, and each request has a unique ID (e.g., 1e80cd00-2cf4-4ecc-a61c-511d7afa3568).
 

My goal is to invoke the approval action programmatically using an API call. Specifically, I want to:

1. Approve a request via API (either updating the status or calling a process).
2. Ensure that the approval follows the same workflow as if it were done manually.
3. Optionally, trigger a BPMN process if needed.
    

I've explored the OData 4 API and DataService API, but I'm unsure of the best approach to handle approvals.

• Should I update the "NextStep" field in EpbSolicitudes using OData?
• Is there a built-in API method to invoke the approval process?
• Can I start an approval process via ProcessEngineService API?

If anyone has experience with automating approvals in Creatio via API, I would appreciate any guidance or examples.
 

Thanks in advance! 🚀

In the classic UI, the timeline showed portal messages.

However in the Freedom UI, portal messages are not available to select:

They are not available as an option in the timeline settings.

How do we enable these?

Є налаштовані права доступу. коли "All employees" створює запис, то даються право на читання і редагування двом іншим групам. Але при створенні запису права доступу надаються наступні:

Двом групам, які налаштували

автору запису

і "All employees" - чомусь ця група має право на читання і редагування, хоча ніде таке налаштування не вказане.

В чому може бути причина самовільної видачі прав групі "All employees". В якому напрямку шукати?

Розділ кастомний.

версія 8.1.2