Hello,

This is a known issue related to base64-encoded images. 

They aren't supported in most web email clients (including Gmail) and are completely blocked in Outlook. Apple Mail is one of the few clients that does support them. Such emails also influence the site's performance, as the email size becomes larger if it contains base64 images. 

We have a few recommendations for you on how to avoid this behavior: 

1. Increase the system setting (create it if it doesn't exist) for LargeSizeEmailValue and LargeSizeEmailValueInFreedomUI. 

2. Enable LargeEmailsInTimeline.DisableEmailPreviewLoader feature. 

Please, consider replacing base64-encoded images with others, to improve the overall performance value of your emails. 

Best regards,
Ivan

Hello Ivan,

We will follow your recommendation and host our images on external servers, this will also improve our deliverability.

I added the LargeSizeEmailValueInFreedomUI parameter to the system settings but now when I click on "see more" I have an error in the console (image attached) and the system does not show me more of the email.

Otherwise, could you please tell me how to enable the LargeEmailsInTimeline.DisableEmailPreviewLoader setting? I can't find it.

Thank you Yvan !

Hello,

To add a feature that is missing, navigate to https://SITENAME.creatio.com/0/Flags, then just click "New" button and add feature by code.

Article regarding features on our Academy:
https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platform/platform-customization/interface-control-tools/existing-feature/overview#title-3459-1

Best regards,
Ivan

Hello.

1. There are many potential reasons for this behavior:
- Blocking at the DB level (when a large number of requests block each other), such requests may be displayed as "idle in transaction".
- Incorrect operation in the code that executes requests, but "a lot" of code is executed between the start of the transaction and the commit.
- There is not enough capacity of the DB server to process requests (including releasing the connection after the request is completed).

There is also a probability that the issue lies in the handler itself, and it doesn't close the database connection once the query is executed, but the issue may also be in the server configuration. 

2. The options that you use are suitable for such purposes (but of course it all depends on what code and what requests are being generated).

3. At the code level, they must be completely released. At the DB level, the DBMS itself is engaged in the release, with sufficient capacity it usually copes well.
Without knowing what code is executed, what requests, what capacities with such activity it is difficult to accurately name the cause and how it can be fixed.

Best regards,
Antonii.

Hello,

You can find the instructions on working with files via API in the article below:

https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platfor…

Mira Dmitruk,

Hello Mira, thanks, finally i can do it, i make an internal web service with API File Management, and with some parameters i can get the document in Base64 and send to AI Bot.

Hello,

Here are a few possible reasons for this behavior and some directions on where to start the investigation:

1. A 204 response usually means the endpoint was found, but the file content is zero bytes. This can happen if the file wasn’t uploaded correctly or if there’s an issue with the file storage. You can confirm this by checking the file size directly in the database, for example:
SELECT DATALENGTH([Data]) AS Bytes
FROM   ContactFile
WHERE  Id = 'f7946070-164d-48d3-8516-c31aff3f1588'
If this returns 0, the problem is likely at the storage level, not the API.

2. In production, the file may be stored in an external location like AWS S3, Azure Blob, or a network share. In this case check the ActiveFileContentStorage system setting is correctly configured.

If your website is using an S3 storage and since it's an external storage there is no possibility to use OData to get files from it. 
In this case we recommend to use a FileApiService in case you need to work with files on your website.

Nick Ovchynnik,

Nick Ovchynnik,

Hi Nick, I noticed that the storage is on S3, but I tried to create a web service with FileApiService to retrieve these documents attached to an object, but I wasn't successful. Not to mention creating a ScriptTask didn't work either.
Do you have a working example of how to do this?

Hi,

This article describes the operations with the files. Specifically, under the "Retrieve the file content" expandable tab.

If you face a specific issue with some part of the code, please submit a ticket to support@creatio.com so our team can address the error you got and suggest a solution.

Nick Ovchynnik,

Nick, finally i can make a webservice that, download a base64 of the selected document, let the code here, for help others with the same need.
Thank you very much.

namespace Terrasoft.Configuration.UsrFileRetrievalServiceNamespace {
    using System;
    using System.IO;
    using System.ServiceModel;
    using System.ServiceModel.Web;
    using System.ServiceModel.Activation;
    using Terrasoft.Web.Common;
    using Terrasoft.Core;
    using Terrasoft.Core.Factories;
    using Terrasoft.File;
    using Terrasoft.File.Abstractions;
 
    [ServiceContract]
    [AspNetCompatibilityRequirements(RequirementsMode = AspNetCompatibilityRequirementsMode.Required)]
    public class UsrFileRetrievalService : BaseService {
 
        [OperationContract]
        [WebInvoke(Method = "GET", RequestFormat = WebMessageFormat.Json,
                   BodyStyle = WebMessageBodyStyle.Wrapped,
                   ResponseFormat = WebMessageFormat.Json)]
        public string GetFileBase64(string fileId, string schemaName) {
            try {
                // Validaciones básicas
                if (string.IsNullOrEmpty(fileId) || string.IsNullOrEmpty(schemaName)) {
                    return "Parámetros inválidos.";
                }
 
                Guid recordId = new Guid(fileId);
 
                // Creamos el localizador del archivo
                var fileLocator = new EntityFileLocator(schemaName, recordId);
 
                // Obtenemos la fábrica de archivos
                IFileFactory fileFactory = UserConnection.GetFileFactory();
 
                // Cargamos el archivo desde la base de datos
                IFile file = fileFactory.Get(fileLocator);
 
                // Leemos el contenido del archivo
                byte[] content;
                using (Stream stream = file.Read()) {
                    using (var ms = new MemoryStream()) {
                        stream.CopyTo(ms);
                        content = ms.ToArray();
                    }
                }
 
                // Convertimos a Base64 para retorno JSON seguro
                return Convert.ToBase64String(content);
            } catch (Exception ex) {
                return $"Error: {ex.Message}";
            }
        }
    }
}

Hello,

Creatio AI doesn't directly edit form pages, but it can assist with various tasks related to content creation and management. You can explore all the capabilities of Creatio AI currently available by following this link: https://academy.creatio.com/docs/8.x/no-code-customization/customization-tools/ai-tools/copilot/ai-skill-list

In addition, we've registered your idea in our R&D team backlog for consideration and implementation in future application releases.

Thank you for helping us to improve our product!

Hello,

Here’s how the basic logic works:

If a call appears on the CTI panel, it is automatically saved in the Calls section.
So, if a call is received by a group of 5 users, it will appear on the CTI panel for all 5 users. However, only one of them will actually answer the call.
As a result, 5 call records will be created in the Calls section, but only one will show that a conversation took place.

To avoid this, we recommend changing the call routing so that calls are directed to operators one at a time (sequentially).

This would require custom development, and unfortunately, we don’t have a ready-made example of this kind of implementation.



Best regards,
Malika

Hello, 

please take a look at this post: https://community.creatio.com/questions/cti-panel-answercall-method-ove… . Maybe it will help you in implementing similar logic in your process to what we did (trigger when user answers the call, instead when call record is created in database).

Best Regards,

Jelenko.

Jelenko Mršić,

Hello, 
Thank you for your response, I've tried using "Time to Connect" field as you have shown in your solution, but still the problem is not solved and when I checked incoming call is going to 4 different extension and only one operator is picking up the call but still the backend process is running for other operators too.

In the below screenshot the last column represent - "Time to Connect" value. 

Do you have any idea what could be the problem now?

Thanks.

Hello,

Could you please describe your business idea in more detail, what logic exactly do you need to achieve?

Hi Mira,

I'd like to filter feed messages entered on Account timeline using advanced filters/ folders in the Account section. 

So, in advanced filters I'd like to select object (e.g. Feed?), quantity, and then filter message text using 'contains' logical value.

Could you let me know if this is possible and how best to set it up?

Best regards,
Jacek

Hello,

Thank you, could you please also describe your business idea behind, what are you trying to achieve by such a setup?

Hi Mira, 

Firstly, maybe I will clarify that this is about a FUI configuration. What I am looking to do is just to filter the data entered as Feed messages. We will treat Feed similarly as Notes, but with an additional ability to upload attachments, so I'd like to be able to filter the data there on a higher (Account list page view) level. 

Thanks!
Jacek

Assuming what you're after is to see accounts with feed/timeline activity, for example, see which accounts have new activity this week. However, a filter like this will show accounts with activity/messages, not the activity/messages itself. 

Feed messages are object SocialMessage (title: Message/comment), however, they don't have a direct lookup to accounts since they are generic for any entity (the record stores the account Id in a generic EntityId column, not a lookup to the account). This is why they don't show in the list of objects related to accounts. To use this object in this way, I typically create a view to directly relate account feed records to the account so it can be used in filters. Not sure if it's possible to use in an account filter without that. 

Note, this would only account for Feed messages, however. If you want all timeline entries, that would come from several different sources (Case, Order, Opportunity, Activity, SysFile, etc) 

I'm not 100% sure I follow, but if you're updating a record in a process and expecting to see if refresh that on the UI, make sure that the object has it's "Enable live data update" property checked. 

Ryan Farley,

i've tried this just now, but it still failed to close the popup and refresh the listpage

i've searched a few related cases and found that you need to access LiveEditingForCurrentUser , however i cannot seem to find it in creatio can you help me through this process?

Hello.

LiveEditingForCurrentUser is a feature that can be enabled via the Feature Toggling section.

To access this section, open the following URL, replacing my_site_name with your actual site name:
https://my_site_name.creatio.com/0/flags

On the page that opens, locate the LiveEditingForCurrentUser feature and enable it using the toggle.


For more detailed information, you can refer to the following Academy article:
https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platform/platform-customization/interface-control-tools/existing-feature/overview

Best regards:
Antonii.

What is the expected behavior you are wanting? If what you're wanting is basically two different/separate buckets of files attached to the same record, you can use file tags to separate them. Enter a different File Tag value for each of the Attachment components - just type a different value in that property of each component such as "KTP" in one and "NPWP" in the other. As a file gets uploaded it will get that tag added to it and the components will filter to only show files with that tag. https://academy.creatio.com/docs/8.x/no-code-customization/customization-tools/ui-and-business-logic-customization/element-setup-examples/components/set-up-an-attachments-component

Ryan

Ryan Farley,

That worked like a charm, tthank you very much :D