Service_Creatio | Community Creatio

Question

17:40 Nov 23, 2022

Hi community,

I want to modify the value of the field "Notes" from a process but the field does not appear in the block "Modify data". We have checked the object "Case" and the field does exist. Hope you can tell me the reason.

Thank you in advance!

0 comments

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Question

Mailbox Add-on - Can't add section

Harry Brown

17:58 Oct 13, 2022

Hi everyone, We have installed the Mailbox section for Creatio (https://marketplace.creatio.com/app/mailbox-section-creatio) for a customer however we have run into an issue. Every time we try to add it, we get a 400 bad request in the browser console, and it does not get added. Clearing the browser cache doesn't seem to do anything as we can still reproduce the issue Has anybody experienced this issue before or knows of a workaround? Any assistance would be appreciated!

3 comments

Gleb

16:51 Oct 17, 2022

Harry,

can you please go to the Workplace setup, delete any existing Section, save, then add it again along with the Mailbox section?

Please, let us know whether it helped.

Kind regards,

Gleb.

Harry Brown

17:35 Oct 28, 2022

Hi Gleb,

Thank you for the suggestion, it is appreciated.

We have attempted your solution and unfortunately it doesn't resolve this issue.

Any other potential solutions are appreciated.

Gleb

18:32 Oct 28, 2022

Dear Harry,

unfortunately, it is difficult to analyze the problem in such a way.

I would recommend creating a case for the Support team so we can take a closer look at the issue.

Regards.

Gleb.

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Question

I need to center a checkbox into the grid layout

Javier Villarmarzo Arruñada

11:49 Sep 26, 2022

Hi,

I need to place a checkbox in the center of a grid cell. I have tried with a text label and I could justified it by adding the following code to the diff property of the attribute:

"styles": {

"labelStyle": {

"textAlign": "center"

}

}

The label finally looked like this:

However, I did not find a way to center a checkbox field into the grid:

I hope you can offer me a solution. Thank you in advance!

1 comments

Dmytro Vovchenko

17:58 Oct 04, 2022

Hello,

As a suggestion, you may modify the diff part of these elements, so that they will be in the same container.

After that, you should apply a needed style to both elements.

In this article, you can find an example of how to center different elements.

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Question

Service_Creatio

8.0

IntExcelExport does not produce excel with macro

Yassine

13:59 Aug 12, 2022

Good Morning,

We are trying to export an excel file with macro in it.

After installing IntExcelExport we manage to extract the date we need in an excel file.

We wanted to do the same with an excel template containing a macro.

We could not do that, the upload to Creatio of the sample file does not produce an error but it generate a corrupt file.

it is very easy to reproduce the issue:

1-You need to install the add-on IntExcelExport.

2-Create a new Custom extraction.

3-Inport an excel template with macro in it (Microsoft Excel Macro-Enabled Worksheet (.xlsm) or Microsoft Excel 97-2003 Worksheet (.xls)).

4-Try to generate any king of report (the generated file will be corrupted and will not open)

Could you help us please to manage to generate a excel file with macro in it.

Should we use another product?

Thanks.

Best Regards.

Yassine

2 comments

Irina Lazorenko

17:22 Aug 19, 2022

Hi Yassine,

I'm sorry to say that the Excel reports builder does not support Excel templates with macros. There are no similar apps for your consideration at this time.

Yassine

17:29 Aug 19, 2022

Irina Lazorenko,

Hi Irina ,

Thanks for your response.

I found a workaround, i will just include a link to the macro in a different file already existing in the download folder.

It is not ideal but if it works it is ok :)

Best Regards.

Yassine

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Question

Service_Creatio

7.17

Linux Redis path in update .xml file

Damien Collot

15:20 Jun 27, 2022

Hi,

Need to update an instance with redis installed on CentOS linux. We need to indicate the redis path in the install.xml file. On the linux server it is installed in the standard "dir /var/lib/redis " . So we added "var/lib/redis" or "/var/lib/redis" with no success.

There is no indication about "RedisPath" in the update guide https://academy.creatio.com/docs/release/update-guide/update-guide and we are stuck on the naming convention that Creatio requires.

Any ideas ?

Thanks,

Damien

1 comments

Kalymbet Anastasia

20:31 Jun 27, 2022

Hello, Damien!

The following instructions can help you to chieve the result you are looking for: Installing updates

There is a part related to commenting on the field when Redis is deployed on another machine.

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Question

Imitate customer service section filters

Federica

11:25 Jun 27, 2022

Hello Community,

I need the filter options of a customer portal page within regular sections. I need to hide the advanced filter menu from the section filtering menu.

Do you have any idea of how to do so?

Thank you in advance, have a nice day!

2 comments

Best reply

Oleg Drobina

12:51 Jul 01, 2022

Hello,

In the replaced BaseSectionV2 module you need to:

1) define the GetExtendedFilterConfig PTP message with the subscribe direction:

"GetExtendedFilterConfig": {
					mode: this.Terrasoft.MessageMode.PTP,
					direction: this.Terrasoft.MessageDirectionType.SUBSCRIBE
				}

2) subscribe to the message:

subscribeSandboxEvents: function () {
					this.callParent(arguments);
					const quickFilterModuleId = this.getQuickFilterModuleId();
					this.sandbox.subscribe("GetExtendedFilterConfig", this.onGetCustomFilterConfig,
						this, [quickFilterModuleId]);
				},

3) in the onGetCustomFilterConfig method handler disable the advanced filtering:

onGetCustomFilterConfig: function() {
				return {
						hasExtendedMode: false
					};
			}

An example of the code used in the portal can be found in the BaseDataView module.

Best regards,

Oscar

Oleg Drobina

12:51 Jul 01, 2022

Hello,

In the replaced BaseSectionV2 module you need to:

1) define the GetExtendedFilterConfig PTP message with the subscribe direction:

"GetExtendedFilterConfig": {
					mode: this.Terrasoft.MessageMode.PTP,
					direction: this.Terrasoft.MessageDirectionType.SUBSCRIBE
				}

2) subscribe to the message:

subscribeSandboxEvents: function () {
					this.callParent(arguments);
					const quickFilterModuleId = this.getQuickFilterModuleId();
					this.sandbox.subscribe("GetExtendedFilterConfig", this.onGetCustomFilterConfig,
						this, [quickFilterModuleId]);
				},

3) in the onGetCustomFilterConfig method handler disable the advanced filtering:

onGetCustomFilterConfig: function() {
				return {
						hasExtendedMode: false
					};
			}

An example of the code used in the portal can be found in the BaseDataView module.

Best regards,

Oscar

Federica

10:32 Feb 23, 2023

Thank you Oleg Drobina!

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Question

certification

service

Service_Creatio

Service certification

ElSayed Khaled

11:32 Jun 07, 2022

Will be questions about Atlas on the theoretical exam in the Service Certification?

Will the theoretical exam be from the Service Creatio analyst self-assessment?

1 comments

Best reply

Anastasiia Marushenko

13:55 Jun 07, 2022

Dear Khaled,

There is only one question about Atlas release in the current certification/recertification exam. All self-assessments have been updated to reflect the questions to be expected during the certification/recertification exam: https://academy.creatio.com/self-assessment-tests?type=1&product=Market…

We recommend passing the self-assessment test a couple of times in preparation for the actual exam.

Best regards,

Anastasiia