Twilio | Community Creatio

Question

05:37 Nov 07, 2024

Hi There,

I just installed and configured the Twilio connector for Creatio https://marketplace.creatio.com/app/twilio-sms-connector-creatio

I can now send sms through Creatio, which is great. Unfortunately there are a few things that don't work as per the instructions provided.

1 the sms sent status stays "Queued" although the sms is delivered

2. I'm unable to receive messages. In Twillio Console, I can see that the sms was sent. However, it doesn't appear in Creatio

Any feedback or hints would be greatly Appreciated! Thank you!

4 comments

Oleksandr Bilousko

12:57 Nov 13, 2024

Hi Julia Molnar,

This connector requires a configuring of an anonymous web service to receive SMS status and answers.
Has it been configured?

If not, please make the following:

- On the listing page, go to Installation tab
- In "Guides and manuals" block, follow the steps from paragraph 3.

Julia Molnar

10:02 Dec 13, 2024

Hi Oleksandr Bilousko,

thank you for your reply, I indeed hadn't completed this step yet. I have since asked the Creatio Support Team to set it up and I have tried both different settings in DlbUseBackgroundTask sys setting. However, I'm still not seeing any changes in the behaviours described above. (not able to receive sms and not changing the status from queued to delivered). Any further assistance would be greatly appreciated.

Oleksandr Bilousko

13:16 Dec 18, 2024

Julia Molnar,

Please check that the Webhook URL value on Twilio corresponded according to the instructions

Julia Molnar

03:50 Dec 19, 2024

Hi Oleksandr Bilousko, I double-checked all the settings in Twilio and cross-checked them with the System settings "Twilio SMS Service Url," and they seem to match the instructions. Please see screenshots below.

Twillio Console setting

https://85-XXXXXXXX -164.ngrok.io/0/ServiceModel/DlbSmsService.svc/ReceiveSms

Creatio System setting

https://85- XXXXXXX-164.ngrok.io/0/ServiceModel/DlbSmsService.svc/

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Question

8.1

Twilio

FreedomUI

Financial_Services_Creatio_sales_edition

Communication differences between Classic UI and Freedom UI

Alexander

19:38 Aug 06, 2024

Hello,

In the classic UI, there is an element that allows you to send emails, chat, etc. that is towards the top of the page by default and looks like the following screenshot:

How can I get the same functionality in Freedom UI? I am specifically asking because I am trying to use the Twilio SMS Connector app (the rightmost icon), and can't seem to figure out how you are supposed to manually send a text message in Freedom UI pages outside of this option other than building a business process from scratch. If I need to I can do so, but if there is already a solution I would prefer to use that.

Thanks in advance for any and all help!

1 comments

Best reply

Anton Starikov

13:16 Aug 11, 2024

Hello!

There are no plans to add channels in the near future, but it may be available as a Marketplace add-on in the future.

We have registered your request for implementation in future releases. However, you can still use the classic UI if Freedom doesn't meet your needs for various reasons.

If you have any additional questions, please reply to this email. We'll be happy to assist you.

Best regards,
Anton

Anton Starikov

13:16 Aug 11, 2024

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Question

Adding libraries to Script Task

Javier Villarmarzo Arruñada

15:01 May 31, 2023

Hello Community,

I need to add some libraries with the "using" statement in the "Script Task". The libraries that I want to add are the following ones:

using System;
using System.Collections.Generic;
using Twilio;
using Twilio.Rest.Api.V2010.Account;
using Twilio.Types;

Is there any way of adding them?

Thank you very much!

4 comments

Best reply

Ryan Farley

16:59 May 31, 2023

Click on any white space in the process to get the blue "Process" plane on the side. On the Methods tab you can add usings.

Ryan

Ryan Farley

16:59 May 31, 2023

Click on any white space in the process to get the blue "Process" plane on the side. On the Methods tab you can add usings.

Ryan

Javier Villarmarzo Arruñada

17:37 May 31, 2023

Ryan Farley,

Thank you for the clarification!

I have tried but I need to add previously the libraries to the site. Do you know how to add this library to the configuration for calling it later from the script?

Ryan Farley

19:04 May 31, 2023

You need to add the assembly to your package, there's an option for "Import" on the add menu.