Hello all,

 

Is there a way to add an Iframe to a Freedom UI page? I found the documentation here that details how to add one but it only seems to describe how to add to a Classic UI page.

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Hi Kevin,

I've written up the steps for adding an IFRAME in Freedom UI here:

https://customerfx.com/article/embedding-an-iframe-on-a-creatio-freedom…

Ryan

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Hi,

 

We have a situation where we work with a partner on our support service and therefore when we add their email address to our case we generate a circular communication that keeps both our cases open. The following is the workflow:

  1. Open case
  2. Add our partners support@ email address to case, so all three parties see communications
  3. Case resolved
    1. Partner service desk platform closes the case
    2. Our platform (Creatio) sends an email asking for feedback on the case to both the case contact (customer) AND the partner
  4. This causes the partners system to automatically reopen the case on their end

How can we at step 3.2 prevent the partner email being sent?

thanks

 

Mark

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Hello,

 

Thank you for your question! 

With the basic tools of the application, it is impossible to filter to whom exactly to send an email with a request to evaluate the work. However, you can achieve this by customizing the basic process of sending a feedback request to a contact in a case (Reevaluate case level request process).

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Hello,

 

 

Please let us know if there is any documentation that can help us create a radio button on Freedom UI

 

Thank you,

-Georges

 

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Best reply

Hello!



As a workaround, you can use the Checkbox fields:https://academy.creatio.com/docs/8.x/no-code-customization/customizatio…

Hello!



As a workaround, you can use the Checkbox fields:https://academy.creatio.com/docs/8.x/no-code-customization/customizatio…

Hello,

 

Thank you for your support.

 

Thank you,

-Georges

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Hello,

 

Please we need the method of how we can create a custom handler on button click to create a loader after some actions are completed for example:

we have a button to trigger a business process, save the record, and show a message but the message takes a lot of time to show so we need to create a loader until the message shows, please let us know how we can do this.

 

Thank you,

-Georges

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I'm not sure that I understood your needs. 

I haven't tested it, but I believe that something like this would work.

define("UsrYour_FormPage", /**SCHEMA_DEPS*/[]/**SCHEMA_DEPS*/,
	function/**SCHEMA_ARGS*/()/**SCHEMA_ARGS*/ {
	return {
		viewConfigDiff: /**SCHEMA_VIEW_CONFIG_DIFF*/[
			{
				"operation": "insert",
				"name": "YourButton",
				"values": {
					"type": "crt.Button",
					"caption": "Your button caption",
					"color": "accent",
					"size": "large",
					"iconPosition": "only-text",
					"visible": true,
					"clicked": {
						"request": "usr.YourCustomRequest"
					},
					"clickMode": "default"
				},
				"parentName": "ActionButtonsContainer",
				"propertyName": "items",
				"index": 0
			}
		]/**SCHEMA_VIEW_CONFIG_DIFF*/,
		viewModelConfig: /**SCHEMA_VIEW_MODEL_CONFIG*/{}/**SCHEMA_VIEW_MODEL_CONFIG*/,
		modelConfig: /**SCHEMA_MODEL_CONFIG*/{}/**SCHEMA_MODEL_CONFIG*/,
		handlers: /**SCHEMA_HANDLERS*/[
			{
				request: "usr.YourCustomRequest",
				handler: async (request, next) => {
					request.$context.maskService.showBodyMask();
					await //your logic
					request.$context.maskService.hideBodyMask();
					return next?.handle(request);
				}
			}
		]/**SCHEMA_HANDLERS*/,
		converters: /**SCHEMA_CONVERTERS*/{}/**SCHEMA_CONVERTERS*/,
		validators: /**SCHEMA_VALIDATORS*/{}/**SCHEMA_VALIDATORS*/
	};
});

 

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While configuring amazon connect with Creatio, we did all set as per the user guide, still encountering an issue related to Input parameter (like softphone login and extension), can you please guide, what exactly these terms mean and what to fill here.

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While configuring amazon connect with Creatio, we did all set as per the user guide, still encountering an issue related to Input like ( softphone login and extension), can you please guide, what exactly these terms mean and what to fill here.

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Hello,

 

As the developer of this addon is Velvetech, please contact their support team to clarify your question: creatio@velvetech.com.

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Hello community!

You have to be aware that since the 8.0.9, Sections Configuration Items, Problems, changes, releases are not anymore available for new clients after the 8.0.9.

 

Product documentation and the website of Creatio are still referencing the features...

 

This is a major change and it hasn't been published in the releases announcement. I can understand this is not concerning the major number of Creatio Service clients. But for companies using Creatio for supporting ITSM and the ITIL processes it is a draw back and this is making Creatio less competitive than other tools on the market.

 

Yes we can redevelop all those features and sell them on the marketplace but it will drastically increase the price of the licences for the end users and other tools will be more adequate for doing so. I contacted the support and they said they will address the point to R&D department. (let see in 2 years) ...

 

Looking for your support for Creatio to keep those features in the service bundle maybe as optional components.

 

Thanks!

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Greetings!

 

We would like to share the latest information regarding the sections (Configuration Items, Problems, Changes, and Releases) in Freedom UI. We have decided to keep them in the classic user interface, excluding them from the Service product. This strategic decision is based on the fact that the specific ITIL-related features have not gained widespread use among our customers.



For those still in need of utilizing these sections, we have developed a dedicated application available on the Marketplace at https://marketplace.creatio.com/app/itsm-tools. With this application, you can activate the necessary sections in the classic user interface, providing convenience in your workflow.



We also value your input and are exploring additional options for future improvements. Your suggestions and feedback play a crucial role in the product's development, and we carefully consider each one.



Thank you for your contribution to enhancing our product.

Together, we make it better!

Thank you for the detailed explanation Orkhan, an official communication of the changes for old to new service would have been welcomed though, it feels like we're getting the information after the facts...

Thank you Orkhan, I hope Creatio would emphase the Freedom UI for all components for insuring the future of the platform. This is already an acceptable step. The platform is in transformation and as partner we are facing the evolution without information. The forecast release is not anymore available. A roadmap is needed.

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Hello Community,

 

I want to implement a Google Sign On on a Creatio site, is it possible? Is there any connector that allows this?



Thank you very much!

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Hello,



I have checked this information with the R&D team responsible for the SSO integration. They confirmed that it is possible to set up Google SSO authorization. Unfortunately, we do not have specific instructions, as this authentification is not quite popular among our clients, but you can use, for example, this instruction to set it up. 



Furthermore, we will register the project for our R&D team to publish the required instruction

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Hi,

 

My use case is to add a button in the page that executes a process. This is pretty straight forward in freedom UI and i was able to achieve it.

 

However, the button always renders even during the creation of a record and update.

What i ended up doing is to create a new attribute "isButtonVisible" and creating 2 handlers; one for 

crt.HandleViewModelInitRequest and crt.HandleViewModelAttributeChangeRequest

For the HandleViewModelInitRequest i check if the PrimaryModelMode is equal to "create" then i set that attribute to false. Subsequently, in the HandleViewModelAttributeChangeRequest handler if a field has changed value then i also set that attribute to false assuming that the PrimaryModelMode is update. Using the new attribute i set that to be used for the button visibility. 

 

What i am asking is if there is a better way to go about achieving this goal? The behavior i am looking for is the same as the "Close" button in the form page. Is there some property that I'm missing that can be used instead to determin if the record is being updated or created. I just want the button to render only when there is no modification/creation being performed.

 

Any advise would be greatly appreciated. 

 

Thanks,

J

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If you look at the Cases_FormPage it hide a lot of elements of the page is in “create” mode using a business rule that just checks if CreatedOn is filled in or not. 

Ryan

Hi Ryan,

 

I couldn't find the CreatedOn field/property via business rule or the JS. There is a field called created time though. Also, do you have any suggestions for the update?

 

Thanks,

J

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Does Dynamics 365 provides a set of APIs that allow Creatio to interact with its entities, including the Case entity. for an example we need to get single instance as well as list of Case entities base on filter criteria.

 

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Hello,



There is no such OOB intergmation. 



But we've registered it in our R&D team backlog for consideration and implementation in future application releases.



As for now, you can make your own integration using API\Odata:

https://academy.creatio.com/docs/developer/integrations_and_api/data_se…

 

Thank you for helping us to improve our product. 

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