Dear Vincent,

Thanks for your question. 

To display the number of cases registered by email, you may build the dashboard with a filter by Case Source and Case Category that were indicated in lookup "List of mailboxes for case registration". 

In case you wish to build the dashboard based on email from which the case was registered, please consider creating a column where the info about emailbox will be recorded and saved. 

If additional questions arise, feel free to get back to us. 

Best regards,

Anastasiia

Hi Damien,

Creatio attaches .p7m files to emails out of the box. The MIME attachment for Creatio add-on helps to decrypt these files and adds the decrypted files to the Files detail of incoming emails. You can also order a free trial and install the app to test the app functionality in action.

Hello Tom,

You can design your business process to run once a week with a help of "[Start timer] event" element, more detailed information is available on our Academy:

https://academy.creatio.com/docs/user/bpm_tools/process_elements_refere…

Best regards,

Anastasiia

Hi Vasili,

Could you please give us more details about your issue?

Specifically, please describe your object model based on the following template:

The example implies the following conditions:

1. Multiple choice field was added to the Activity page.

2. The method uses the ActivityParticipant object linked to the Activity object.

3. The Contact object is a source object for the Multiple choice field.

As such, the structure comprises three main objects:

• Activity: main object

• ActivityParticipant: decoupling object

• Contact: source object for the Multiple choice field

Also, please send us the list of columns in the decoupling object, your Creatio version, product, and DBMS

Yevhen Vorobiov,

Thank you for your response,

DBMS is a MSSQL Server 19 ,

Creatio Version is 8.0.1,

Product is bpmonline bank customer journey on-site,

This is a  Piot Table, connecting contact and labels objects.

We are expecting that, all label information for all contacts will be saved in this Object "UsrContactLabels", after adding labels and saving the contact page, when we refresh the page it does not save it in object and after refreshing this field is empty.

We added multiselect element on Contact Page:

MultiSelect values are Labels from Lookup (sceen below):

• Activity: main object - For us is "UsrContact" (all our contacts)

• ActivityParticipant: decoupling object - For us is "UsrContactLabels" (Piot Table joining Contacts and Labels"Lookup")

• Contact: source object for the Multiple choice field - For us is "UsrLabels" (Labels Lookup)

Hi Vasili,

Thank you for the detailed description.

I tested your case on the same Creatio version, product, and DBMS. I created the same object model and was unable to reproduce the issue on my end.

Could you please send us the full JavaScript page code?

Also, please reproduce the issue with the browser console open. Do you get any errors in the console?

Hi Yevhen Vorobiov,

Thank you for your response.

I did not get any errors in console after selecting MultiSelect value and saving Contact Page.

Here we choose your Labels in MultiSelect without saving Contact Page.

Here we Saved Contact Page and There are no Errors in Console.

    attributes: {

            "UsrAutomaticLabel": {

                "dataValueType": Terrasoft.DataValueType.LOOKUP

                },

   },

        mixins: {

        MultiChoiceMixin: "Terrasoft.MultiChoiceMixin"

        },

methods: {

    getMultiChoiceEntitiesConfig: function () {

                const items = {

                        UsrAutomaticLabel: {

                            mainEntitySchemaName: "UsrContactLabels",

                            mainColumnName: "UsrContact",

                            relatedEntitySchemaName: "UsrAutomaticLabels",

                            relatedColumnName: "UsrLabels"

                            }

                        };

                        return items;

                        

                },

},

diff:[

        {

                "operation": "insert",

                "name": "UsrAutomaticLabel67a256f2-7c41-4c17-b736-ad94b31105ec",

                "values": {

                    "layout": {

                        "colSpan": 12,

                        "rowSpan": 1,

                        "column": 0,

                        "row": 0,

                        "layoutName": "GeneralInfoTabGridLayout9426c6e2"

                    },

                    "className": "Terrasoft.MultiChoiceCombobox",

                    "dataValueType": 11,

                    "bindTo": "UsrAutomaticLabel",

                    "enabled": true,

                    "contentType": 5

                },

                "parentName": "GeneralInfoTabGridLayout9426c6e2",

                "propertyName": "items",

                "index": 0

            },

]

Vasili Piruzashvili,

Hi Vasili,

Your source code has to include the following method:

init: function() {

                this.callParent(arguments);

                this.mixins.MultiChoiceMixin.init.call(this, arguments);

In other words, the source code should look as follows: 

methods: {
 
			init: function() {
				this.callParent(arguments);
				this.mixins.MultiChoiceMixin.init.call(this, arguments);
		},
 
    getMultiChoiceEntitiesConfig: function () {
                const items = {
                        UsrAutomaticLabel: {
                            mainEntitySchemaName: "UsrContactLabels",
                            mainColumnName: "UsrContact",
                            relatedEntitySchemaName: "UsrAutomaticLabels",
                            relatedColumnName: "UsrLabels"
                            }
                        };
                        return items;
 
                },
 
},

If the issue persists, please send me the complete source code of this page as text.

Hi Yevhen,

Sending source code:

define("ContactPageV2", ["MultiChoiceMixin"], function(MultiChoiceMixin) {
	return {
		entitySchemaName: "Contact",
		attributes: {
			"UsrAutomaticLabel": {
				"dataValueType": Terrasoft.DataValueType.LOOKUP
				},
		},
		mixins: {
		MultiChoiceMixin: "Terrasoft.MultiChoiceMixin"
		},
		modules: /**SCHEMA_MODULES*/{}/**SCHEMA_MODULES*/,
		details: /**SCHEMA_DETAILS*/{}/**SCHEMA_DETAILS*/,
		businessRules: /**SCHEMA_BUSINESS_RULES*/{}/**SCHEMA_BUSINESS_RULES*/,
		methods: {
			onEntityInitialized: function() {
				window._contactObject = this;				
				this.callParent(arguments);
				this.mixins.MultiChoiceMixin.init.call(this, arguments);
 
			},
			getMultiChoiceEntitiesConfig: function () {
				const items = {
						UsrAutomaticLabel: {
							mainEntitySchemaName: "UsrContactLabels",
							mainColumnName: "UsrContact",
							relatedEntitySchemaName: "UsrAutomaticLabels",
							relatedColumnName: "UsrLabels"
							}
						};
						return items;
 
			},
		},
		dataModels: /**SCHEMA_DATA_MODELS*/{}/**SCHEMA_DATA_MODELS*/,
		diff: /**SCHEMA_DIFF*/[
			{
				"operation": "insert",
				"name": "STRING0d5c646a-a2a5-4b05-bdd5-91eda99aa462",
				"values": {
					"layout": {
						"colSpan": 24,
						"rowSpan": 1,
						"column": 0,
						"row": 6,
						"layoutName": "ProfileContainer"
					},
					"bindTo": "UsrExternalId",
					"enabled": true
				},
				"parentName": "ProfileContainer",
				"propertyName": "items",
				"index": 6
			},
			{
				"operation": "merge",
				"name": "ContactClientProfileIcon",
				"values": {
					"layout": {
						"colSpan": 4,
						"rowSpan": 1,
						"column": 0,
						"row": 0
					}
				}
			},
			{
				"operation": "merge",
				"name": "Type",
				"values": {
					"layout": {
						"colSpan": 20,
						"rowSpan": 1,
						"column": 4,
						"row": 0
					}
				}
			},
			{
				"operation": "move",
				"name": "Type",
				"parentName": "AdditionalContactProfileContainer",
				"propertyName": "items",
				"index": 1
			},
			{
				"operation": "merge",
				"name": "AccountServiceLevel",
				"values": {
					"layout": {
						"colSpan": 20,
						"rowSpan": 1,
						"column": 4,
						"row": 1
					}
				}
			},
			{
				"operation": "merge",
				"name": "AccountBranch",
				"values": {
					"layout": {
						"colSpan": 20,
						"rowSpan": 1,
						"column": 4,
						"row": 2
					}
				}
			},
			{
				"operation": "merge",
				"name": "Owner",
				"values": {
					"layout": {
						"colSpan": 20,
						"rowSpan": 1,
						"column": 4,
						"row": 3
					}
				}
			},
			{
				"operation": "merge",
				"name": "BirthDate",
				"values": {
					"layout": {
						"colSpan": 12,
						"rowSpan": 1,
						"column": 0,
						"row": 1
					}
				}
			},
			{
				"operation": "merge",
				"name": "Citizenship",
				"values": {
					"layout": {
						"colSpan": 12,
						"rowSpan": 1,
						"column": 0,
						"row": 2
					}
				}
			},
			{
				"operation": "merge",
				"name": "ClientType",
				"values": {
					"layout": {
						"colSpan": 12,
						"rowSpan": 1,
						"column": 0,
						"row": 3
					}
				}
			},
			{
				"operation": "merge",
				"name": "SalutationType",
				"values": {
					"layout": {
						"colSpan": 12,
						"rowSpan": 1,
						"column": 0,
						"row": 4
					}
				}
			},
			{
				"operation": "merge",
				"name": "Language",
				"values": {
					"layout": {
						"colSpan": 12,
						"rowSpan": 1,
						"column": 12,
						"row": 3
					}
				}
			},
			{
				"operation": "move",
				"name": "Language",
				"parentName": "ContactGeneralInfoBlock",
				"propertyName": "items",
				"index": 7
			},
			{
				"operation": "merge",
				"name": "Age",
				"values": {
					"layout": {
						"colSpan": 12,
						"rowSpan": 1,
						"column": 0,
						"row": 5
					}
				}
			},
			{
				"operation": "move",
				"name": "Age",
				"parentName": "ContactGeneralInfoBlock",
				"propertyName": "items",
				"index": 8
			},
			{
				"operation": "insert",
				"name": "LOOKUP5f31e5a7-d07e-4752-925a-df3453f2a040",
				"values": {
					"dataValueType": Terrasoft.DataValueType.ENUM,
					"layout": {
						"colSpan": 12,
						"rowSpan": 1,
						"column": 0,
						"row": 0,
						"layoutName": "ContactGeneralInfoBlock"
					},
					"className": "Terrasoft.MultiChoiceCombobox",
					"bindTo": "UsrAutomaticLabel",
					"enabled": true,
					"contentType": 3
				},
				"parentName": "ContactGeneralInfoBlock",
				"propertyName": "items",
				"index": 9
			},
			{
				"operation": "merge",
				"name": "ContactPageV26Tab",
				"values": {
					"order": 2
				}
			},
			{
				"operation": "merge",
				"name": "JobTabContainer",
				"values": {
					"order": 5
				}
			},
			{
				"operation": "merge",
				"name": "HistoryTab",
				"values": {
					"order": 6
				}
			},
			{
				"operation": "merge",
				"name": "NotesAndFilesTab",
				"values": {
					"order": 7
				}
			},
			{
				"operation": "merge",
				"name": "ESNTab",
				"values": {
					"order": 8
				}
			},
			{
				"operation": "move",
				"name": "Gender",
				"parentName": "ContactGeneralInfoBlock",
				"propertyName": "items",
				"index": 5
			},
			{
				"operation": "move",
				"name": "INN",
				"parentName": "ContactGeneralInfoBlock",
				"propertyName": "items",
				"index": 1
			},
			{
				"operation": "move",
				"name": "SocialStatus",
				"parentName": "group51e8654c265f_gridLayout",
				"propertyName": "items",
				"index": 0
			},
			{
				"operation": "move",
				"name": "DecisionRole",
				"parentName": "JobInformationBlock",
				"propertyName": "items",
				"index": 5
			},
			{
				"operation": "move",
				"name": "Job",
				"parentName": "JobInformationBlock",
				"propertyName": "items",
				"index": 1
			},
			{
				"operation": "move",
				"name": "EmploymentType",
				"parentName": "JobInformationBlock",
				"propertyName": "items",
				"index": 0
			},
			{
				"operation": "move",
				"name": "Account2",
				"parentName": "JobInformationBlock",
				"propertyName": "items",
				"index": 2
			}
		]/**SCHEMA_DIFF*/
	};
});

Yevhen Vorobiov,

Hi Yevhen, I made new Server and added Multiple Choice as it was in documentation. I have same problem with saving data. There are not any error in console ,  after chosing multiple Choiche values "Labels"  and saving Contact page, but after reloading the page the data is not saved and Labels are deleted so its empty .

Hi Vasili,

I can see that your code uses this method:

methods: {
onEntityInitialized: function() {
window._contactObject = this;
this.callParent(arguments);
this.mixins.MultiChoiceMixin.init.call(this, arguments);
},

However, the instruction uses the following method instead:

methods: {
init: function() {
this.callParent(arguments);
this.mixins.MultiChoiceMixin.init.call(this, arguments);
},

When I use the former method, I get the same issue. I can select data in the field, but Creatio will not save it. When I use the method from the instruction, everything works as expected.
Could you please test the method from the instruction? Is using a different method required in your case?

It worked! Thanks a lot

Hello,



I believe your business task could be achieved by this MarketPlace add-on.

Hi, 

If I understand your task correctly, you need to use the method onEntityInitialized. An example of this you can find in this article, there when the page is opened we fill in the value for some field.

Hi,

The problem is that before opening the record, I need to execute a business process in which the record permissions are modified. I have tried to add it on the onEntityInitialized but as the record is already openned, the permissions cannot be modified.

Thank you!

In that case, try using the method init(). 

If I understand your task, when you open a page you want to run a process that will modify the rights to this page, and if the user doesn't have that anymore, the page will not open. If init didn't work I recommend you to write a business process that will run periodically and will update access rights to records without needing to do it every time someone tries to open a page.

Добрый день!

Со стороны системы могу сказать, что нам не приходилось сталкиваться с такой ситуацией. Мы используем Selenuim для проведения тестов, однако, подобную ошибку видим впервые.

Если никто из других пользователей не сможет вам помочь, рекомендую создать обращение в поддержку с точным описанием ваших действий при появлении ошибки, что и как вы настраивали и так далее.

Hello,

You can customize only the favicon and the company's name in the browser tab. Detailed instruction can be found in the Add corporate logo Academy article. 

Unfortunately, there are no ways to customize tabs according to your business task at the moment. The idea to extend the possibility of browser's tab customization is already accepted by our R&D team. 

Hi,

Is this still not doable in the current version? I forced Tab name updated but it kept reverting back to "Creatio"

Hello,

Unfortunately, there is no such option at this time. We've registered it in our R&D team backlog for consideration and implementation in future application releases. It may change in future releases.

Currently, you can only change it to another product name by changing the ProductName system setting.

Thank you for helping us to improve our product.

Harry,

can you please go to the Workplace setup, delete any existing Section, save, then add it again along with the Mailbox section?

Please, let us know whether it helped.

Kind regards,

Gleb.

Hi Gleb,

Thank you for the suggestion, it is appreciated.

We have attempted your solution and unfortunately it doesn't resolve this issue.

Any other potential solutions are appreciated.

Dear Harry,

unfortunately, it is difficult to analyze the problem in such a way.

I would recommend creating a case for the Support team so we can take a closer look at the issue.

Regards.

Gleb.