Hello everyone,

Is there a way to create a filter in a metric or columns widgets that returns the number of active users based on the shift ? (Morning: 7 am-3 pm, Night: 3pm-11pm, overnight: 11pm-7am) 

Note that it needs to be refreshed daily

does anyone has an answer to this one?

Thanks in advance.

Hello all,

I've been facing this error as it's shown in the screenshot and Subject, it occurs when i try to save the record after filling the required fields.

does anyone familiar with this error ? it's pretty urgent so I'll appreciate it if anyone provided the solution. 

Thanks in advance.

Hi, 

Is it possible to add a datetime quick filter to a grid, where you set a time to the filer?

Thank you. 

Good afternoon!

I am trying to deploy deduplication-web-api using docker container registry.creatio.com/dup-web-api:3.0.12

I see this problem in the logs.

fail: Microsoft.AspNetCore.Server.Kestrel[13]
     Connection id "0HN5FOGURGKI1", Request id "0HN5FOGURGKI1:000000E2": An unhandled exception was thrown by the application.
     System.InvalidOperationException: Synchronous operations are disallowed. Call WriteAsync or set AllowSynchronousIO to true instead.
        at Microsoft.AspNetCore.Server.Kestrel.Core.Internal.Http.HttpResponseStream.Flush()
        at System.IO.StreamWriter.Flush(Boolean flushStream, Boolean flushEncoder)
        at System.IO.StreamWriter.Dispose(Boolean disposing)
        at System.IO.TextWriter.Dispose()
        at App.Metrics.Formatters.Prometheus.Internal.AsciiFormatter.Write(Stream destination, IEnumerable`1 metrics, NewLineFormat newLine)
        at App.Metrics.Formatters.Prometheus.MetricsPrometheusTextOutputFormatter.WriteAsync(Stream output, MetricsDataValueSource metricsData, CancellationToken cancellationToken)
        at App.Metrics.AspNetCore.Endpoints.Middleware.MetricsEndpointMiddleware.Invoke(HttpContext context)
        at Microsoft.AspNetCore.Server.Kestrel.Core.Internal.Http.HttpProtocol.ProcessRequests[TContext](IHttpApplication`1 application)

appsettings.json looks like this:

root@deduplication-web-api:/app# cat appsettings.json
{
 "Version": "1.0.0",
 "Logging": {
   "LogLevel": {
     "Default": "Warning"
   }
 },
 "Kestrel": {
   "AllowSynchronousIO": true
 },
 "AllowedHosts": "*",
 "ApplicationBasePath": "/",
 "MetricsOptions": {
   "Enabled": true,
   "ReportingEnabled": true,
   "GlobalTags": {
     "app": "deduplication-web-api",
     "env": "production"
   },
   "DefaultContextLabel": "deduplication-web-api"
 },
 "MetricsWebTrackingOptions": {
   "ApdexTSeconds": 0.1,
   "ApdexTrackingEnabled": false,
   "IgnoredHttpStatusCodes": [],
   "IgnoredRoutesRegexPatterns": [],
   "OAuth2TrackingEnabled": false
 },
 "MetricEndpointsOptions": {
   "MetricsEndpointEnabled": true,
   "MetricsTextEndpointEnabled": true,
   "EnvironmentInfoEndpointEnabled": true
 },
 "RabbitConfiguration": {
   "RabbitMQUri": "HIDDEN",
   "QueueName": "dup-start-deduplication-task",
   "ConnectAttempts": "5",
   "ReconnectInterval": "0.00:00:05",
   "NetworkRecoveryInterval": "0.00:00:05"
 },
 "RabbitPublisherConfiguration": {
   "QueueName": "dup-start-deduplication-task"
 },
 "DataServiceRestConfiguration": {
   "DataServiceUri": "http://deduplication-data-service/api"
 },
 "Logger4NetConfiguration": {
   "LoggerName": "bulk-deduplication-logger",
   "LoggerRepositoryName": "default",
   "LogFilePath": "/app/config/log4net.config"
 },
 "DuplicatesSearchConfiguration": {
   "DefaultMaxDuplicatesPerRecord": 100
 }
}

Can you please tell me what the problem could be?

Hello all,

I have a client that is trying to add the communication options detail to the Portal user's Profile page in Freedom UI. However, it seems the User profile is no longer visibly connected to the User's contact record. How can we add the detail?

Hello everyone! ,

 I've added new values to "Case category" Lookup, but when i choose one of them when setting up "List of Mailboxes for case registration" it doesn't send auto email response or any email in stage transition like "Service request" or "Incident" which already exists. 

so to sum up there is a problem with sending auto email in case i choose the new categories that i added to the lookup. (auto case registration works perfectly)

so does anyone is familiar with this problem so he/she can help me to solve it? 

and in case of manual registration, the emails is being generated as a drafts in the conversation tab, is there a way to not make it as draft and send it automatically like case registration by email?

thank you for your time.

Hello everyone,

I need to write a formula that subtracts Current date and time from Registartion date/time and the result is more that 4 hours (Current date/time - Registration date/time > 4 hours)

it's pretty urgent so i'll really appreciate if anyone knows the solution and provided it.

thanks in advance.

Hi team. I have a business need to add multiple records to the same table on the server side during process execution. 

What is the best approach to do so? 

I was looking into EntitySchemaManager functionality but couln'd find solution myself. I am able to add one record at a time (see example below) but this proves to be ineficient aEntitySchemaManager approach. 

var entitySchema = _userConnection.EntitySchemaManager.GetInstanceByName("UsrTableName");
           var entity = entitySchema.CreateEntity(_userConnection);
           entity.SetDefColumnValues();
           entity.SetColumnValue("UsrColumn1Id", id);
           entity.SetColumnValue("UsrDate", date);
           entity.Save();

Please, advice.

Hi all,

Is there a settings to notify user when a ticket is open directly in the Case section?
 

We are basically registering cases through email, and it works fine, but if I register a case directly in the Case section there is no notification to the user.

User only receive email if I send an email from the case, meaning not automatically.

Any thougths?

Добрий день. Робимо запрошення на портал через автоматичну реєстрацію (Налаштування-Налаштування порталу-Організаційні ролі на порталі-Обираємо організацію - На вкладці "Основна інформація" натискаємо на "+", обираємо "Додати нові контакти"-Вказуємо email і надсилаємо запрошення). У зв'язку з великою кількістю запрошень необхідно розуміти кому запрошення на портал вже були надіслані. Яким чином можна вивести цей параметр (запрошення надіслане) в контактах?