Service_Creatio | Community Creatio

15:01 May 31, 2023

Hello Community,

I need to add some libraries with the "using" statement in the "Script Task". The libraries that I want to add are the following ones:

using System;
using System.Collections.Generic;
using Twilio;
using Twilio.Rest.Api.V2010.Account;
using Twilio.Types;

Is there any way of adding them?

Thank you very much!

4 comments

Best reply

16:59 May 31, 2023

Click on any white space in the process to get the blue "Process" plane on the side. On the Methods tab you can add usings.

Ryan

16:59 May 31, 2023

Click on any white space in the process to get the blue "Process" plane on the side. On the Methods tab you can add usings.

Ryan

17:37 May 31, 2023

Ryan Farley,

Thank you for the clarification!

I have tried but I need to add previously the libraries to the site. Do you know how to add this library to the configuration for calling it later from the script?

19:04 May 31, 2023

You need to add the assembly to your package, there's an option for "Import" on the add menu.

Переводы интерфейса 8.0.8

19:42 May 31, 2023

I have tried and it works, thank you very much Ryan!

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Question

Service_Creatio

8.0

15:38 May 19, 2023

Здравствуйте, поставили на тест 8.0.8 Service Enterprise. Есть какие-то не состыковочки локализации интерфейса. Выбран язык русский, однако половина интерфейса на английском.

Захожу в раздел Переводы в надежде, что там что-то можно поменять, как в старых версиях. Но он не загружается.

5 comments

15:41 May 19, 2023

Orkhan

20:06 May 19, 2023

Такабаев Тимур,

Здравствуйте, мы проверили и увидели, что действительно данная проблема наблюдается в версии 8.0.8. Мы передали данную ошибку на ответственную команду, чтобы исправили в следующих релизах.

Спасибо, что помогаете делать продукт лучше.

С уважением,

Орхан Годжаев.

06:22 May 22, 2023

Orkhan,

Орхан, здравствуйте! Как сейчас быть? Можем ли мы сами каким-то образом выполнить переводы указанных элементов?

Orkhan

13:43 May 22, 2023

Такабаев Тимур,

Как альтернативный вариант мы можем вам предложить воспользоваться данной документацией:

https://academy.creatio.com/docs/user/customization_tools/ui_and_busine…

С уважением,

Орхан Годжаев.

Portal Case Messages not visible to internal users and vice versa in version 8.0.8

06:47 May 23, 2023

Orkhan,

Указанная вами документация для страниц редактирования. Это всё можно менять в разделе Переводы в настройках системы.

Для элементов UI ядра этот метод не подходит. Например для заголовков пунктов меню при нажатии на кнопку профиля или поля Search или "Drop files here or use" etc...

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Question

Service_Creatio

8.0

Janhavi Tanna

17:27 May 17, 2023

Hi,

I am using Case section for portal users but the messages posted by portal users in a case are not being visible to the Studio users, also the messages being posted by studio users are not visible to internal portal users.

Also, the UI for both Portal and Studio users are different.

Appreciate the help.

File attachments

Internal case.png

portal case.png

3 comments

Bogdan

10:49 May 18, 2023

Hello,

Currently, Freedom UI is not supported for Customer Portal, but we already have a registered task for the R&D team in regard to this question.

We have linked this post to the beforementioned R&D task to expedite the implementation process.

Janhavi Tanna

10:55 May 18, 2023

Bogdan,

Thanks for the reply,

Can you please suggest any workaround/solution that can be used to achieve the above mentioned functionality?

Bogdan

10:59 May 18, 2023

Janhav,

Unfortunately, there is no workaround for now.

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Question

Hide elements in side bar top menu

How to fix an issue with a method being executed too many times in a code schema section?

11:45 May 17, 2023

Hello Community,

I want to hide the elements "Home", "Run process" and "New" on the top menu:

This elements should be hidden for all roles. Can you please help me?

Thank you very much!

1 comments

Oleg Drobina

14:40 May 17, 2023

Hello Javier,

To achieve this:

1) Create a module with no parent module in configurations called UsrLeftPanelTopMenuModule

2) Add the following content to the module:

define("UsrLeftPanelTopMenuModule", ["LeftPanelTopMenuModuleResources", "LeftPanelTopMenuModule"],
    function(resources) {
        Ext.define("Terrasoft.configuration.UsrLeftPanelTopMenuModuleViewModel", {
            alternateClassName: "Terrasoft.UsrLeftPanelTopMenuModuleViewModel",
            override: "Terrasoft.LeftPanelTopMenuModuleViewModel",
            getTopMenuConfig: function() {
                var menuConfig = [
					{
						id: "collapse-button",
						tag: "CollapseMenu",
						className: "Terrasoft.HoverMenuButton",
						style: Terrasoft.controls.ButtonEnums.style.TRANSPARENT,
						classes: {
							imageClass: ["button-image-size"],
							wrapperClass: ["collapse-button-wrapperEl"]
						},
						imageConfig: resources.localizableImages.collapseIconSvg,
						click: {
							bindTo: "collapseSideBar"
						},
						hint: this.getCollapseSideBarMenuItemCaptionConfig(),
						markerValue: this.getCollapseSideBarMenuItemCaptionConfig()
					}
				];
				return menuConfig;
			}
        });
    }
);

and save the schema.

3) Create the replacing BootstrapModulesV2 view module (or use existing one if you already have it) and add the following content (add created UsrLeftPanelTopMenuModule as a dependency):

define("BootstrapModulesV2", ["UsrLeftPanelTopMenuModule"], function() {
	return {};
});

and save the schema.

4) Reload the page

The result will be:

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Question

19:00 Apr 27, 2023

Hello community:

I'm defining a rule inside the section code schema to remove spaces from a field value when the user tries completes the field "UsrTexto1". It is defined as follows:

methods: {
    cambioTexto1: function() {
        var vueltas = this.get("Vueltas");
        this.set("Vueltas",vueltas+1);
 
        var txt1 = this.get("UsrTexto1");
        if (txt1.includes(' ')) {
            var txt2 = txt1.replaceAll(' ','');
            this.set("UsrTexto1",txt2);
        }
    },
}

So when the field is modified it searches for spaces inside the text and removes them. This is an example of execution:

1) When the user types the text value

2) After the method is executed:

The problem is that the function is executed too many times. I've added a counter 'vueltas' to show how many times the function is called and here it is the result:

It doesn't make sense as I think that the method should be called exactly 2 times (1st when it removes the spaces, and 2nd when the system detects new changes on the field and now there are no spaces). The main problem is that the whole operation is slowed down because of the high number of calls.

How can I fix this?

Thanks in advance!

5 comments

Oleg Drobina

19:45 Apr 27, 2023

Hello,

Can you please clarify how exactly the cambioTexto1 method is called?

Thank you!

21:02 Apr 27, 2023

The issue is that every change made to the text results in it firing the function again, plus, the changed value won't be read by the function on subsequent calls due to the timing is that the function firing and the value changing, which is why it's getting called so many times (and likely exceeding out the call stack max).

Instead if firing the value on the change, maybe fire it on the blur (when the user exits the control). To do this, remove the change attribute for the control and add this to the values block for the control in the diff:

"blur": {
    "bindTo": "cambioTexto1"
}

Or you could do it on save before using callParent.

Ryan

21:06 Apr 27, 2023

Oleg Drobina,

Hello Oleg,

In the section page there is a field called "Texto1" (with the code UsrTexto1). Inside the code schema of that section is the method that I provided earlier.

As you may see the method is called cambioTexto1, which is compose of cambio ("change" in Spanish) and Texto1 (the name of the field). It means that Creatio internally calls that function each time the value of that field is modified (with a built-in trigger I guess).

Therefore, the method is always called automatically, I don't call it manually.

Thanks for your interest!

21:07 Apr 27, 2023

Ryan Farley,

That makes sense,

I will try that tomorrow and check if it solves the problem

Thanks for you help!

Dashboard of emails received for cases

23:08 May 04, 2023

Ryan Farley,

Hi again,

I've tried with the solution you provided but I haven't been able to fix the issue yet.

I also took a look at and older post where you submitted the same solution. I've tried to follow the implementation as you suggest. Here I share the current code:

{
	"operation": "insert",
	"name": "STRINGe5cdab8a-f59c-4c1c-aa90-c412e4c3e5ae",
	"values": {
		"layout": {
			"colSpan": 24,
			"rowSpan": 1,
			"column": 0,
			"row": 1,
			"layoutName": "ProfileContainer"
		},
		"bindTo": "UsrTexto1",
		"enabled": true,
		"blur": {
			"bindTo": "cambioTexto1"
		}
	},
	"parentName": "ProfileContainer",
	"propertyName": "items",
	"index": 1
},

Note: I have also removed the attributes part as you mentioned.

The problem is that when I try to modify a register or create a new one this happens:

The page displays blank content and, as you can see on the browser console at the right, there is an error related to an undefined value.

The messages you see before the error are traces I added to see the variable values:

console.log("Vueltas: " + this.get("Vueltas"));
- Vueltas: 0
 
console.log("Modificado: " + this.get("Modificado"));
- Modificado: false
 
console.log("Value read: " + this.get("UsrTexto1"));
- Value read: undefined

I have already read the documentation for the client schemas and I still have no clue how to solve it.

Regards.

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Question

dashboard

Service_Creatio

8.0

LAVIGNE Vincent

17:46 Mar 31, 2023

Hello team,

I would like to monitor the synchronizations of email addresses opening incidents in Creatio.

I would therefore like to create a dashboard indicating for each of the email addresses declared in MailboxForIncidentRegistration the number of emails received per day.

Except that I don't know in which tables the received emails are stored, can someone help me on the subject?

Thank you in advance for your assistance.

Vincent

1 comments

Anastasiia Marushenko

16:57 Apr 04, 2023

Dear Vincent,

Thanks for your question.

To display the number of cases registered by email, you may build the dashboard with a filter by Case Source and Case Category that were indicated in lookup "List of mailboxes for case registration".

In case you wish to build the dashboard based on email from which the case was registered, please consider creating a column where the info about emailbox will be recorded and saved.

If additional questions arise, feel free to get back to us.

Best regards,

Anastasiia

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Question

Damien Collot

16:23 Mar 17, 2023

Hi all,

clients using service are receiving more and more emails with encrypted pdf that are synchronizing as p7m in Creatio (whereas can be seen as pdf in outlook).

Is it possible to have a workaround / solution ? The aim is for service not to need to go into Outlook to manage the pdf and stay in Creatio.

Also, has anyone an idea on the added value of this addon https://marketplace.creatio.com/app/mime-attachment-creatio  ? From what I understand, the addon only helps to make sure the encrypted attachements are attached (p7m) to email, but this seems to be native behaviour in Creatio 8. Am I missing anything ?

Cheers,

Damien

1 comments

Irina Lazorenko

14:05 Mar 30, 2023

Hi Damien,

Creatio attaches .p7m files to emails out of the box. The MIME attachment for Creatio add-on helps to decrypt these files and adds the decrypted files to the Files detail of incoming emails. You can also order a free trial and install the app to test the app functionality in action.

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Question

Help Setting Up Process Activities

tom

12:33 Mar 14, 2023

Hi,

I'm looking for some guidance on setting up a process.

I want the process to run once per week, reading all Activities where the start date is <= Yesterday and the field (Result) is not filled in.

Then I want the process to send 1 E-mail to the organiser listing the records that need the results field completing.

I'm relatively new to processes and sub processes so any guidance would be really appreciated.

1 comments

Anastasiia Zhuravel

11:24 Mar 15, 2023

Hello Tom,

You can design your business process to run once a week with a help of "[Start timer] event" element, more detailed information is available on our Academy:

https://academy.creatio.com/docs/user/bpm_tools/process_elements_refere…

Best regards,

Anastasiia

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Question

CANNOT SAVE MULTIPLE CHOICE FIELD VALUES FOR CREATIO

21:17 Jan 25, 2023

Hello. I'm working with the Multiple choice field setup for Creatio (https://marketplace.creatio.com/app/multiple-choice-field-setup-creatio) add-on but I'm not getting it to save the selected values.

I've followed the guide here: https://marketplace.creatio.com/sites/marketplace/files/app-guide/Multi…

I get the values correctly on the page, and they are selectable. But nothing is saved to the database when i Save the record

Object: UsrContactLabels

Lookup: UsrLabels

Link-object: UsrContact

10 comments

10:54 Jan 30, 2023

Hi Vasili,

Could you please give us more details about your issue?

Specifically, please describe your object model based on the following template:

The example implies the following conditions:

1. Multiple choice field was added to the Activity page.

2. The method uses the ActivityParticipant object linked to the Activity object.

3. The Contact object is a source object for the Multiple choice field.

As such, the structure comprises three main objects:

• Activity: main object

• ActivityParticipant: decoupling object

• Contact: source object for the Multiple choice field

Also, please send us the list of columns in the decoupling object, your Creatio version, product, and DBMS

09:33 Feb 02, 2023

Yevhen Vorobiov,

Thank you for your response,

DBMS is a MSSQL Server 19 ,

Creatio Version is 8.0.1,

Product is bpmonline bank customer journey on-site,

This is a Piot Table, connecting contact and labels objects.

We are expecting that, all label information for all contacts will be saved in this Object "UsrContactLabels", after adding labels and saving the contact page, when we refresh the page it does not save it in object and after refreshing this field is empty.

We added multiselect element on Contact Page:

MultiSelect values are Labels from Lookup (sceen below):

09:36 Feb 02, 2023

• Activity: main object - For us is "UsrContact" (all our contacts)

• ActivityParticipant: decoupling object - For us is "UsrContactLabels" (Piot Table joining Contacts and Labels"Lookup")

• Contact: source object for the Multiple choice field - For us is "UsrLabels" (Labels Lookup)

12:50 Feb 02, 2023

Hi Vasili,

Thank you for the detailed description.

I tested your case on the same Creatio version, product, and DBMS. I created the same object model and was unable to reproduce the issue on my end.

Could you please send us the full JavaScript page code?

Also, please reproduce the issue with the browser console open. Do you get any errors in the console?

10:04 Feb 07, 2023

Hi Yevhen Vorobiov,

Thank you for your response.

I did not get any errors in console after selecting MultiSelect value and saving Contact Page.

Here we choose your Labels in MultiSelect without saving Contact Page.

Here we Saved Contact Page and There are no Errors in Console.

   attributes: {

           "UsrAutomaticLabel": {

               "dataValueType": Terrasoft.DataValueType.LOOKUP

               },

},

       mixins: {

       MultiChoiceMixin: "Terrasoft.MultiChoiceMixin"

       },

methods: {

   getMultiChoiceEntitiesConfig: function () {

               const items = {

                       UsrAutomaticLabel: {

                           mainEntitySchemaName: "UsrContactLabels",

                           mainColumnName: "UsrContact",

                           relatedEntitySchemaName: "UsrAutomaticLabels",

                           relatedColumnName: "UsrLabels"

                           }

                       };

                       return items;



               },

diff:[

       {

               "operation": "insert",

               "name": "UsrAutomaticLabel67a256f2-7c41-4c17-b736-ad94b31105ec",

               "values": {

                   "layout": {

                       "colSpan": 12,

                       "rowSpan": 1,

                       "column": 0,

                       "row": 0,

                       "layoutName": "GeneralInfoTabGridLayout9426c6e2"

                   },

                   "className": "Terrasoft.MultiChoiceCombobox",

                   "dataValueType": 11,

                   "bindTo": "UsrAutomaticLabel",

                   "enabled": true,

                   "contentType": 5

               },

               "parentName": "GeneralInfoTabGridLayout9426c6e2",

               "propertyName": "items",

               "index": 0

           },

]

10:43 Feb 07, 2023

Vasili Piruzashvili,

Hi Vasili,

Your source code has to include the following method:

init: function() {

this.callParent(arguments);

this.mixins.MultiChoiceMixin.init.call(this, arguments);

In other words, the source code should look as follows:

methods: {
 
			init: function() {
				this.callParent(arguments);
				this.mixins.MultiChoiceMixin.init.call(this, arguments);
		},
 
    getMultiChoiceEntitiesConfig: function () {
                const items = {
                        UsrAutomaticLabel: {
                            mainEntitySchemaName: "UsrContactLabels",
                            mainColumnName: "UsrContact",
                            relatedEntitySchemaName: "UsrAutomaticLabels",
                            relatedColumnName: "UsrLabels"
                            }
                        };
                        return items;
 
                },
 
},

If the issue persists, please send me the complete source code of this page as text.

13:27 Feb 10, 2023

Hi Yevhen,

Sending source code:

define("ContactPageV2", ["MultiChoiceMixin"], function(MultiChoiceMixin) {
	return {
		entitySchemaName: "Contact",
		attributes: {
			"UsrAutomaticLabel": {
				"dataValueType": Terrasoft.DataValueType.LOOKUP
				},
		},
		mixins: {
		MultiChoiceMixin: "Terrasoft.MultiChoiceMixin"
		},
		modules: /**SCHEMA_MODULES*/{}/**SCHEMA_MODULES*/,
		details: /**SCHEMA_DETAILS*/{}/**SCHEMA_DETAILS*/,
		businessRules: /**SCHEMA_BUSINESS_RULES*/{}/**SCHEMA_BUSINESS_RULES*/,
		methods: {
			onEntityInitialized: function() {
				window._contactObject = this;				
				this.callParent(arguments);
				this.mixins.MultiChoiceMixin.init.call(this, arguments);
 
			},
			getMultiChoiceEntitiesConfig: function () {
				const items = {
						UsrAutomaticLabel: {
							mainEntitySchemaName: "UsrContactLabels",
							mainColumnName: "UsrContact",
							relatedEntitySchemaName: "UsrAutomaticLabels",
							relatedColumnName: "UsrLabels"
							}
						};
						return items;
 
			},
		},
		dataModels: /**SCHEMA_DATA_MODELS*/{}/**SCHEMA_DATA_MODELS*/,
		diff: /**SCHEMA_DIFF*/[
			{
				"operation": "insert",
				"name": "STRING0d5c646a-a2a5-4b05-bdd5-91eda99aa462",
				"values": {
					"layout": {
						"colSpan": 24,
						"rowSpan": 1,
						"column": 0,
						"row": 6,
						"layoutName": "ProfileContainer"
					},
					"bindTo": "UsrExternalId",
					"enabled": true
				},
				"parentName": "ProfileContainer",
				"propertyName": "items",
				"index": 6
			},
			{
				"operation": "merge",
				"name": "ContactClientProfileIcon",
				"values": {
					"layout": {
						"colSpan": 4,
						"rowSpan": 1,
						"column": 0,
						"row": 0
					}
				}
			},
			{
				"operation": "merge",
				"name": "Type",
				"values": {
					"layout": {
						"colSpan": 20,
						"rowSpan": 1,
						"column": 4,
						"row": 0
					}
				}
			},
			{
				"operation": "move",
				"name": "Type",
				"parentName": "AdditionalContactProfileContainer",
				"propertyName": "items",
				"index": 1
			},
			{
				"operation": "merge",
				"name": "AccountServiceLevel",
				"values": {
					"layout": {
						"colSpan": 20,
						"rowSpan": 1,
						"column": 4,
						"row": 1
					}
				}
			},
			{
				"operation": "merge",
				"name": "AccountBranch",
				"values": {
					"layout": {
						"colSpan": 20,
						"rowSpan": 1,
						"column": 4,
						"row": 2
					}
				}
			},
			{
				"operation": "merge",
				"name": "Owner",
				"values": {
					"layout": {
						"colSpan": 20,
						"rowSpan": 1,
						"column": 4,
						"row": 3
					}
				}
			},
			{
				"operation": "merge",
				"name": "BirthDate",
				"values": {
					"layout": {
						"colSpan": 12,
						"rowSpan": 1,
						"column": 0,
						"row": 1
					}
				}
			},
			{
				"operation": "merge",
				"name": "Citizenship",
				"values": {
					"layout": {
						"colSpan": 12,
						"rowSpan": 1,
						"column": 0,
						"row": 2
					}
				}
			},
			{
				"operation": "merge",
				"name": "ClientType",
				"values": {
					"layout": {
						"colSpan": 12,
						"rowSpan": 1,
						"column": 0,
						"row": 3
					}
				}
			},
			{
				"operation": "merge",
				"name": "SalutationType",
				"values": {
					"layout": {
						"colSpan": 12,
						"rowSpan": 1,
						"column": 0,
						"row": 4
					}
				}
			},
			{
				"operation": "merge",
				"name": "Language",
				"values": {
					"layout": {
						"colSpan": 12,
						"rowSpan": 1,
						"column": 12,
						"row": 3
					}
				}
			},
			{
				"operation": "move",
				"name": "Language",
				"parentName": "ContactGeneralInfoBlock",
				"propertyName": "items",
				"index": 7
			},
			{
				"operation": "merge",
				"name": "Age",
				"values": {
					"layout": {
						"colSpan": 12,
						"rowSpan": 1,
						"column": 0,
						"row": 5
					}
				}
			},
			{
				"operation": "move",
				"name": "Age",
				"parentName": "ContactGeneralInfoBlock",
				"propertyName": "items",
				"index": 8
			},
			{
				"operation": "insert",
				"name": "LOOKUP5f31e5a7-d07e-4752-925a-df3453f2a040",
				"values": {
					"dataValueType": Terrasoft.DataValueType.ENUM,
					"layout": {
						"colSpan": 12,
						"rowSpan": 1,
						"column": 0,
						"row": 0,
						"layoutName": "ContactGeneralInfoBlock"
					},
					"className": "Terrasoft.MultiChoiceCombobox",
					"bindTo": "UsrAutomaticLabel",
					"enabled": true,
					"contentType": 3
				},
				"parentName": "ContactGeneralInfoBlock",
				"propertyName": "items",
				"index": 9
			},
			{
				"operation": "merge",
				"name": "ContactPageV26Tab",
				"values": {
					"order": 2
				}
			},
			{
				"operation": "merge",
				"name": "JobTabContainer",
				"values": {
					"order": 5
				}
			},
			{
				"operation": "merge",
				"name": "HistoryTab",
				"values": {
					"order": 6
				}
			},
			{
				"operation": "merge",
				"name": "NotesAndFilesTab",
				"values": {
					"order": 7
				}
			},
			{
				"operation": "merge",
				"name": "ESNTab",
				"values": {
					"order": 8
				}
			},
			{
				"operation": "move",
				"name": "Gender",
				"parentName": "ContactGeneralInfoBlock",
				"propertyName": "items",
				"index": 5
			},
			{
				"operation": "move",
				"name": "INN",
				"parentName": "ContactGeneralInfoBlock",
				"propertyName": "items",
				"index": 1
			},
			{
				"operation": "move",
				"name": "SocialStatus",
				"parentName": "group51e8654c265f_gridLayout",
				"propertyName": "items",
				"index": 0
			},
			{
				"operation": "move",
				"name": "DecisionRole",
				"parentName": "JobInformationBlock",
				"propertyName": "items",
				"index": 5
			},
			{
				"operation": "move",
				"name": "Job",
				"parentName": "JobInformationBlock",
				"propertyName": "items",
				"index": 1
			},
			{
				"operation": "move",
				"name": "EmploymentType",
				"parentName": "JobInformationBlock",
				"propertyName": "items",
				"index": 0
			},
			{
				"operation": "move",
				"name": "Account2",
				"parentName": "JobInformationBlock",
				"propertyName": "items",
				"index": 2
			}
		]/**SCHEMA_DIFF*/
	};
});

09:50 Feb 14, 2023

Yevhen Vorobiov,

Hi Yevhen, I made new Server and added Multiple Choice as it was in documentation. I have same problem with saving data. There are not any error in console , after chosing multiple Choiche values "Labels" and saving Contact page, but after reloading the page the data is not saved and Labels are deleted so its empty .