Service_Creatio | Community Creatio

Question

00:15 Feb 24, 2024

Hello all,

Is there a way to add an Iframe to a Freedom UI page? I found the documentation here that details how to add one but it only seems to describe how to add to a Classic UI page.

1 comments

Ryan Farley

17:07 Feb 26, 2024

Hi Kevin,

I've written up the steps for adding an IFRAME in Freedom UI here:

https://customerfx.com/article/embedding-an-iframe-on-a-creatio-freedom…

Ryan

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Question

Prevent Auto email response in case

Mark Roberts

11:35 Feb 07, 2024

Hi,

We have a situation where we work with a partner on our support service and therefore when we add their email address to our case we generate a circular communication that keeps both our cases open. The following is the workflow:

Open case
Add our partners support@ email address to case, so all three parties see communications
Case resolved
1. Partner service desk platform closes the case
2. Our platform (Creatio) sends an email asking for feedback on the case to both the case contact (customer) AND the partner
This causes the partners system to automatically reopen the case on their end

How can we at step 3.2 prevent the partner email being sent?

thanks

Mark

1 comments

Viktoriia Hrynchuk

16:27 Feb 07, 2024

Hello,

Thank you for your question!

With the basic tools of the application, it is impossible to filter to whom exactly to send an email with a request to evaluate the work. However, you can achieve this by customizing the basic process of sending a feedback request to a contact in a case (Reevaluate case level request process).

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Question

Service_Creatio

8.0

Radio button freedom UI

Georges

15:35 Jan 24, 2024

Hello,

Please let us know if there is any documentation that can help us create a radio button on Freedom UI

Thank you,

-Georges

2 comments

Best reply

Alona Dolya

18:33 Jan 25, 2024

Hello!

As a workaround, you can use the Checkbox fields:https://academy.creatio.com/docs/8.x/no-code-customization/customizatio…

Alona Dolya

18:33 Jan 25, 2024

Hello!

As a workaround, you can use the Checkbox fields:https://academy.creatio.com/docs/8.x/no-code-customization/customizatio…

Georges

11:10 Jan 26, 2024

Hello,

Thank you for your support.

Thank you,

-Georges

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Question

Service_Creatio

8.0

How To Create a Loader on Freedom

Georges

14:15 Jan 24, 2024

Hello,

Please we need the method of how we can create a custom handler on button click to create a loader after some actions are completed for example:

we have a button to trigger a business process, save the record, and show a message but the message takes a lot of time to show so we need to create a loader until the message shows, please let us know how we can do this.

Thank you,

-Georges

1 comments

Alex Zaslavsky

16:59 Jan 24, 2024

I'm not sure that I understood your needs.

I haven't tested it, but I believe that something like this would work.

define("UsrYour_FormPage", /**SCHEMA_DEPS*/[]/**SCHEMA_DEPS*/,
	function/**SCHEMA_ARGS*/()/**SCHEMA_ARGS*/ {
	return {
		viewConfigDiff: /**SCHEMA_VIEW_CONFIG_DIFF*/[
			{
				"operation": "insert",
				"name": "YourButton",
				"values": {
					"type": "crt.Button",
					"caption": "Your button caption",
					"color": "accent",
					"size": "large",
					"iconPosition": "only-text",
					"visible": true,
					"clicked": {
						"request": "usr.YourCustomRequest"
					},
					"clickMode": "default"
				},
				"parentName": "ActionButtonsContainer",
				"propertyName": "items",
				"index": 0
			}
		]/**SCHEMA_VIEW_CONFIG_DIFF*/,
		viewModelConfig: /**SCHEMA_VIEW_MODEL_CONFIG*/{}/**SCHEMA_VIEW_MODEL_CONFIG*/,
		modelConfig: /**SCHEMA_MODEL_CONFIG*/{}/**SCHEMA_MODEL_CONFIG*/,
		handlers: /**SCHEMA_HANDLERS*/[
			{
				request: "usr.YourCustomRequest",
				handler: async (request, next) =&gt; {
					request.$context.maskService.showBodyMask();
					await //your logic
					request.$context.maskService.hideBodyMask();
					return next?.handle(request);
				}
			}
		]/**SCHEMA_HANDLERS*/,
		converters: /**SCHEMA_CONVERTERS*/{}/**SCHEMA_CONVERTERS*/,
		validators: /**SCHEMA_VALIDATORS*/{}/**SCHEMA_VALIDATORS*/
	};
});

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Question

amazonconnectintegration

amaz

Service_Creatio

8.0

Issue while configuring with amazon connect.

Siriguppa Venkata Lasya Priya

09:26 Jan 19, 2024

While configuring amazon connect with Creatio, we did all set as per the user guide, still encountering an issue related to Input parameter (like softphone login and extension), can you please guide, what exactly these terms mean and what to fill here.

File attachments

Screenshot (230)_0.png

0 comments

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Question

amazonconnectintegration

Service_Creatio

8.0

Issue while configuring with amazon connect.

Siriguppa Venkata Lasya Priya

09:21 Jan 19, 2024

While configuring amazon connect with Creatio, we did all set as per the user guide, still encountering an issue related to Input like ( softphone login and extension), can you please guide, what exactly these terms mean and what to fill here.

File attachments

Screenshot (230).png

1 comments

Malika

09:33 Jan 19, 2024

Hello,

As the developer of this addon is Velvetech, please contact their support team to clarify your question: creatio@velvetech.com.

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Idea

Discussion

Service_Creatio

#itsm

itil

ITIL objects (configuration items, problems, changes, releases) are not any more available for new clients after 8.0.9

Franck Lehmann

11:10 Jan 08, 2024

Hello community!

You have to be aware that since the 8.0.9, Sections Configuration Items, Problems, changes, releases are not anymore available for new clients after the 8.0.9.

Product documentation and the website of Creatio are still referencing the features...

This is a major change and it hasn't been published in the releases announcement. I can understand this is not concerning the major number of Creatio Service clients. But for companies using Creatio for supporting ITSM and the ITIL processes it is a draw back and this is making Creatio less competitive than other tools on the market.

Yes we can redevelop all those features and sell them on the marketplace but it will drastically increase the price of the licences for the end users and other tools will be more adequate for doing so. I contacted the support and they said they will address the point to R&D department. (let see in 2 years) ...

Looking for your support for Creatio to keep those features in the service bundle maybe as optional components.

Thanks!

Do you like this idea?

3 comments

Orkhan

01:09 Jan 12, 2024

Greetings!

We would like to share the latest information regarding the sections (Configuration Items, Problems, Changes, and Releases) in Freedom UI. We have decided to keep them in the classic user interface, excluding them from the Service product. This strategic decision is based on the fact that the specific ITIL-related features have not gained widespread use among our customers.

For those still in need of utilizing these sections, we have developed a dedicated application available on the Marketplace at https://marketplace.creatio.com/app/itsm-tools. With this application, you can activate the necessary sections in the classic user interface, providing convenience in your workflow.

We also value your input and are exploring additional options for future improvements. Your suggestions and feedback play a crucial role in the product's development, and we carefully consider each one.

Thank you for your contribution to enhancing our product.

Together, we make it better!

Damien Collot

08:39 Jan 12, 2024

Thank you for the detailed explanation Orkhan, an official communication of the changes for old to new service would have been welcomed though, it feels like we're getting the information after the facts...

Franck Lehmann

09:53 Jan 12, 2024

Thank you Orkhan, I hope Creatio would emphase the Freedom UI for all components for insuring the future of the platform. This is already an acceptable step. The platform is in transformation and as partner we are facing the evolution without information. The forecast release is not anymore available. A roadmap is needed.

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Question

Service_Creatio

8.0

Google Sign On in Creatio

Javier Villarmarzo Arruñada

13:54 Nov 15, 2023

Hello Community,

I want to implement a Google Sign On on a Creatio site, is it possible? Is there any connector that allows this?

Thank you very much!

1 comments

Bogdan

10:45 Nov 24, 2023

Hello,

I have checked this information with the R&D team responsible for the SSO integration. They confirmed that it is possible to set up Google SSO authorization. Unfortunately, we do not have specific instructions, as this authentification is not quite popular among our clients, but you can use, for example, this instruction to set it up.

Furthermore, we will register the project for our R&D team to publish the required instruction

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Question

Service_Creatio

Hiding buttons or fields under certain conditions

Joel Marvin Dabucol

21:47 Oct 27, 2023

Hi,

My use case is to add a button in the page that executes a process. This is pretty straight forward in freedom UI and i was able to achieve it.

However, the button always renders even during the creation of a record and update.

What i ended up doing is to create a new attribute "isButtonVisible" and creating 2 handlers; one for

crt.HandleViewModelInitRequest and crt.HandleViewModelAttributeChangeRequest

For the HandleViewModelInitRequest i check if the PrimaryModelMode is equal to "create" then i set that attribute to false. Subsequently, in the HandleViewModelAttributeChangeRequest handler if a field has changed value then i also set that attribute to false assuming that the PrimaryModelMode is update. Using the new attribute i set that to be used for the button visibility.

What i am asking is if there is a better way to go about achieving this goal? The behavior i am looking for is the same as the "Close" button in the form page. Is there some property that I'm missing that can be used instead to determin if the record is being updated or created. I just want the button to render only when there is no modification/creation being performed.

Any advise would be greatly appreciated.

Thanks,

J

2 comments

Ryan Farley

22:05 Oct 27, 2023

If you look at the Cases_FormPage it hide a lot of elements of the page is in “create” mode using a business rule that just checks if CreatedOn is filled in or not.

Ryan

Joel Marvin Dabucol

22:29 Oct 27, 2023

Hi Ryan,

I couldn't find the CreatedOn field/property via business rule or the JS. There is a field called created time though. Also, do you have any suggestions for the update?

Thanks,

J

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Question

Dynamic_365

Service_Creatio

8.0

Creatio Dynamic 365 integration from Creatio

Mohamed Shazvi Faiz

12:53 Oct 20, 2023

Does Dynamics 365 provides a set of APIs that allow Creatio to interact with its entities, including the Case entity. for an example we need to get single instance as well as list of Case entities base on filter criteria.

1 comments

Bogdan

11:45 Oct 23, 2023

Hello,

There is no such OOB intergmation.

But we've registered it in our R&D team backlog for consideration and implementation in future application releases.

As for now, you can make your own integration using API\Odata:

https://academy.creatio.com/docs/developer/integrations_and_api/data_se…

Thank you for helping us to improve our product.

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