Hello everyone,

I need to write a formula that subtracts Current date and time from Registartion date/time and the result is more that 4 hours (Current date/time - Registration date/time > 4 hours)

it's pretty urgent so i'll really appreciate if anyone knows the solution and provided it.

thanks in advance.

Hi all,

Is there a settings to notify user when a ticket is open directly in the Case section?
 

We are basically registering cases through email, and it works fine, but if I register a case directly in the Case section there is no notification to the user.

User only receive email if I send an email from the case, meaning not automatically.

Any thougths?

Добрий день. Робимо запрошення на портал через автоматичну реєстрацію (Налаштування-Налаштування порталу-Організаційні ролі на порталі-Обираємо організацію - На вкладці "Основна інформація" натискаємо на "+", обираємо "Додати нові контакти"-Вказуємо email і надсилаємо запрошення). У зв'язку з великою кількістю запрошень необхідно розуміти кому запрошення на портал вже були надіслані. Яким чином можна вивести цей параметр (запрошення надіслане) в контактах?

Hello. In a section page, I need to make the case number font bold, but according to a specific field value. I tried to do it based on several articles (https://community.creatio.com/questions/how-add-custom-style-control-pa… https://community.creatio.com/questions/bigger-font-name-list-record-di…). 

But I'm running out of ideas. I would be grateful for your help!

Something like this, but only for case number text.

I'm struggling to find the best way to make Creatio Support more tech-friendly like our previous provider. 

Our Consultant has done an amazing job, but I am pretty handy and can do a lot on my own. Just looking for inspiration! 

Happy to share what we've done thus far as well! 

Hi, I was testing the case section and could not see attachements while logged in as a service agent, but when I tried as an admin I could see it.

Any idea about what I should change in order to make it available to my agents?

Best Regards

Hello everyone!

I'm wondering is there any chance to add a filter component to entity page?

And configure filter to dynamic entity schema, which is selected via combobox

Thank you