Hello all,

 

I am trying to configure an email element in a dynamic case but when I try to select from a main record column so that I can send the email to the contact who submitted a Case, I am unable to select the contact's email to add in the email element. How can I assign the email?

 

Like 0

Like

1 comments

I am trying to disable the "Complete" button on any user task in a Case if any of the Checklist entries have not been completed for that Case. Does anyone know of a way to achieve this or have any examples ?

Like 0

Like

2 comments

Run a process from the case that carries out the checks (displaying messages if errors) before creating the task?

Gareth Osler,

Thanks for the reply however this assumes the checking should be done when creating a task. I need to be able to intercept the hover over an existing task and at that point check the criteria and either enable or disable the "Complete" button before it appears against the task.

Show all comments

Hello Community,

 

I need to add some libraries with the "using" statement in the "Script Task". The libraries that I want to add are the following ones:

using System;
using System.Collections.Generic;
using Twilio;
using Twilio.Rest.Api.V2010.Account;
using Twilio.Types;

Is there any way of adding them? 

 

Thank you very much!

Like 0

Like

4 comments
Best reply

Click on any white space in the process to get the blue "Process" plane on the side. On the Methods tab you can add usings.

Ryan

Click on any white space in the process to get the blue "Process" plane on the side. On the Methods tab you can add usings.

Ryan

Ryan Farley,

Thank you for the clarification!

 

I have tried but I need to add previously the libraries to the site. Do you know how to add this library to the configuration for calling it later from the script?

You need to add the assembly to your package, there's an option for "Import" on the add menu.

I have tried and it works, thank you very much Ryan!

Show all comments

Здравствуйте, поставили на тест 8.0.8 Service Enterprise. Есть какие-то не состыковочки локализации интерфейса. Выбран язык русский, однако половина интерфейса на английском.

Захожу в раздел Переводы в надежде, что там что-то можно поменять, как в старых версиях. Но он не загружается.

Like 1

Like

5 comments

Такабаев Тимур,



Здравствуйте,  мы проверили и увидели, что действительно данная проблема наблюдается в версии 8.0.8. Мы передали данную ошибку на ответственную команду, чтобы исправили в следующих релизах. 



Спасибо, что помогаете делать продукт лучше. 



С уважением, 

Орхан Годжаев. 

Orkhan,

Орхан, здравствуйте! Как сейчас быть? Можем ли мы сами каким-то образом выполнить переводы указанных элементов?

Такабаев Тимур,



Как альтернативный вариант мы можем вам предложить воспользоваться данной документацией: 

 

https://academy.creatio.com/docs/user/customization_tools/ui_and_busine…



С уважением, 

Орхан Годжаев. 

Orkhan,

Указанная вами документация для страниц редактирования. Это всё можно менять в разделе Переводы в настройках системы.

Для элементов UI ядра этот метод не подходит. Например для заголовков пунктов меню при нажатии на кнопку профиля или поля Search или "Drop files here or use" etc...

Show all comments

Hi,

I am using Case section for portal users but the messages posted by portal users in a case are not being visible to the Studio users, also the messages being posted by studio users are not visible to internal portal users.

Also, the UI for both Portal and Studio users are different.



Appreciate the help.

Like 0

Like

3 comments

Hello,

 

Currently, Freedom UI is not supported for Customer Portal, but we already have a registered task for the R&D team in regard to this question.

We have linked this post to the beforementioned R&D task to expedite the implementation process.

Bogdan,

Thanks for the reply,

Can you please suggest any workaround/solution that can be used to achieve the above mentioned functionality?

 

Janhav,



Unfortunately, there is no workaround for now.

Show all comments

Hello Community,

 

I want to hide the elements "Home", "Run process" and "New" on the top menu:

 

 

This elements should be hidden for all roles. Can you please help me?

 

Thank you very much!

Like 1

Like

1 comments

Hello Javier,

 

To achieve this:

 

1) Create a module with no parent module in configurations called UsrLeftPanelTopMenuModule

2) Add the following content to the module:

define("UsrLeftPanelTopMenuModule", ["LeftPanelTopMenuModuleResources", "LeftPanelTopMenuModule"],
    function(resources) {
        Ext.define("Terrasoft.configuration.UsrLeftPanelTopMenuModuleViewModel", {
            alternateClassName: "Terrasoft.UsrLeftPanelTopMenuModuleViewModel",
            override: "Terrasoft.LeftPanelTopMenuModuleViewModel",
            getTopMenuConfig: function() {
                var menuConfig = [
					{
						id: "collapse-button",
						tag: "CollapseMenu",
						className: "Terrasoft.HoverMenuButton",
						style: Terrasoft.controls.ButtonEnums.style.TRANSPARENT,
						classes: {
							imageClass: ["button-image-size"],
							wrapperClass: ["collapse-button-wrapperEl"]
						},
						imageConfig: resources.localizableImages.collapseIconSvg,
						click: {
							bindTo: "collapseSideBar"
						},
						hint: this.getCollapseSideBarMenuItemCaptionConfig(),
						markerValue: this.getCollapseSideBarMenuItemCaptionConfig()
					}
				];
				return menuConfig;
			}
        });
    }
);

and save the schema.

3) Create the replacing BootstrapModulesV2 view module (or use existing one if you already have it) and add the following content (add created UsrLeftPanelTopMenuModule as a dependency):

define("BootstrapModulesV2", ["UsrLeftPanelTopMenuModule"], function() {
	return {};
});

and save the schema.

4) Reload the page

 

The result will be:

Show all comments

Hello community:



I'm defining a rule inside the section code schema to remove spaces from a field value when the user tries completes the field "UsrTexto1". It is defined as follows:

methods: {
    cambioTexto1: function() {
        var vueltas = this.get("Vueltas");
        this.set("Vueltas",vueltas+1);
 
        var txt1 = this.get("UsrTexto1");
        if (txt1.includes(' ')) {
            var txt2 = txt1.replaceAll(' ','');
            this.set("UsrTexto1",txt2);
        }
    },
}

So when the field is modified it searches for spaces inside the text and removes them. This is an example of execution:

1) When the user types the text value

2) After the method is executed:

 

The problem is that the function is executed too many times. I've added a counter 'vueltas' to show how many times the function is called and here it is the result:

It doesn't make sense as I think that the method should be called exactly 2 times (1st when it removes the spaces, and 2nd when the system detects new changes on the field and now there are no spaces). The main problem is that the whole operation is slowed down because of the high number of calls.

 

How can I fix this?

 

Thanks in advance!

Like 0

Like

5 comments

Hello,

Can you please clarify how exactly the cambioTexto1 method is called?

Thank you!

The issue is that every change made to the text results in it firing the function again, plus, the changed value won't be read by the function on subsequent calls due to the timing is that the function firing and the value changing, which is why it's getting called so many times (and likely exceeding out the call stack max).

 

Instead if firing the value on the change, maybe fire it on the blur (when the user exits the control). To do this, remove the change attribute for the control and add this to the values block for the control in the diff:

"blur": {
    "bindTo": "cambioTexto1"
}

Or you could do it on save before using callParent.

 

Ryan

Oleg Drobina,

Hello Oleg,

In the section page there is a field called "Texto1" (with the code UsrTexto1). Inside the code schema of that section is the method that I provided earlier.

As you may see the method is called cambioTexto1, which is compose of cambio ("change" in Spanish) and Texto1 (the name of the field). It means that Creatio internally calls that function each time the value of that field is modified (with a built-in trigger I guess).

Therefore, the method is always called automatically, I don't call it manually.

Thanks for your interest!

Ryan Farley,

That makes sense,



I will try that tomorrow and check if it solves the problem



Thanks for you help!

Ryan Farley,

Hi again,

 

I've tried with the solution you provided but I haven't been able to fix the issue yet.

 

I also took a look at and older post where you submitted the same solution. I've tried to follow the implementation as you suggest. Here I share the current code:

{
	"operation": "insert",
	"name": "STRINGe5cdab8a-f59c-4c1c-aa90-c412e4c3e5ae",
	"values": {
		"layout": {
			"colSpan": 24,
			"rowSpan": 1,
			"column": 0,
			"row": 1,
			"layoutName": "ProfileContainer"
		},
		"bindTo": "UsrTexto1",
		"enabled": true,
		"blur": {
			"bindTo": "cambioTexto1"
		}
	},
	"parentName": "ProfileContainer",
	"propertyName": "items",
	"index": 1
},

Note: I have also removed the attributes part as you mentioned.

The problem is that when I try to modify a register or create a new one this happens:

The page displays blank content and, as you can see on the browser console at the right, there is an error related to an undefined value.

The messages you see before the error are traces I added to see the variable values:

console.log("Vueltas: " + this.get("Vueltas"));
- Vueltas: 0
 
console.log("Modificado: " + this.get("Modificado"));
- Modificado: false
 
console.log("Value read: " + this.get("UsrTexto1"));
- Value read: undefined

I have already read the documentation for the client schemas and I still have no clue how to solve it.

 

Regards.

Show all comments

Hello team,

 

I would like to monitor the synchronizations of email addresses opening incidents in Creatio.

 

I would therefore like to create a dashboard indicating for each of the email addresses declared in MailboxForIncidentRegistration the number of emails received per day.

Except that I don't know in which tables the received emails are stored, can someone help me on the subject?

 

Thank you in advance for your assistance.

 

Vincent

Like 0

Like

1 comments

Dear Vincent,

 

Thanks for your question. 

 

To display the number of cases registered by email, you may build the dashboard with a filter by Case Source and Case Category that were indicated in lookup "List of mailboxes for case registration". 

 

In case you wish to build the dashboard based on email from which the case was registered, please consider creating a column where the info about emailbox will be recorded and saved. 

 

If additional questions arise, feel free to get back to us. 

 

Best regards,

Anastasiia

 

 

Show all comments

Hi all,



clients using service are receiving more and more emails with encrypted pdf that are synchronizing as p7m in Creatio (whereas can be seen as pdf in outlook).



Is it possible to have a workaround / solution ? The aim is for service not to need to go into Outlook to manage the pdf and stay in Creatio.



Also, has anyone an idea on the added value of this addon  https://marketplace.creatio.com/app/mime-attachment-creatio  ? From what I understand, the addon only helps to make sure the encrypted attachements are attached (p7m) to email, but this seems to be native behaviour in Creatio 8. Am I missing anything ?



Cheers,



Damien

Like 0

Like

1 comments

Hi Damien,

 

Creatio attaches .p7m files to emails out of the box. The MIME attachment for Creatio add-on helps to decrypt these files and adds the decrypted files to the Files detail of incoming emails. You can also order a free trial and install the app to test the app functionality in action.

Show all comments

Hi, 

I'm looking for some guidance on setting up a process.

 

I want the process to run once per week, reading all Activities where the start date is <= Yesterday and the field (Result) is not filled in. 

Then I want the process to send 1 E-mail to the organiser listing the records that need the results field completing. 

 

I'm  relatively new to processes and sub processes so any guidance would be really appreciated.

 

Like 0

Like

1 comments

Hello Tom,

 

You can design your business process to run once a week with a help of "[Start timer] event" element, more detailed information is available on our Academy:

https://academy.creatio.com/docs/user/bpm_tools/process_elements_refere…

 

Best regards,

Anastasiia

Show all comments