Dear Community,
We are having an issue while connecting to our plateform's mobile application for all users. An error occurs when we try to test it after setting up workplaces, list of sections, pages and details in the mobile app wizard config and binding workplaces data.
below is the error displayed in the message log:
Model Name: SM-A525F
Platform: Android
Platform Version: 12
Resolution: 412x867
IsHybridMode: true
RootAppDirectory: creatio
ApplicationVersion: 8.1.0
ApplicationMajorVersion: 8.1
UseNativeSynchronization: true
UseNativeImport: true
UseNativeExport: true
UseNativeLogout: true
UseNativeMetadataSync: true
UseNativeFullSynchronization: true
UseDataService: true
IsDevMode: false
CurrentDateTime: 2023-09-22T16:53:52.064Z
ServerUrl: Url
ContactId: 96b911ed-39f0-4ca1-b828-d816b829d145
CultureName: en-US
ApplicationRevision: null
WorkplaceCode: Chartering
ProductInfo: {"ProductName":"Creatio","ProductEdition":"studio","CustomerId":"111","Version":{"Major":8,"Minor":0,"Build":6,"Revision":3439,"MajorRevision":0,"MinorRevision":3439}}
Type: Terrasoft.ServerException
Message: Server request returned error
AdditionalInfo: {
"statusCode": 500,
"url": "platformUrl/ServiceModel/MobileMetadataService.svc/Load/Chartering/en-US"
}
Stack trace:
Class.getServiceFailureException(terrasoft-all-combined.js:34788:29)
Class.getExceptionFromResponse(terrasoft-all-combined.js:5953:19)
Function.getExceptionByType(terrasoft-all-combined.js:53101:41)
Function.getException(terrasoft-all-combined.js:53156:21)
Function.processFailure(terrasoft-all-combined.js:36719:55)
terrasoft-all-combined.js:36791:20
Object.callbackFromNative(cordova.js:295:52)
processMessage(cordova.js:1081:17)
processMessages(cordova.js:1104:9)
pollOnce(cordova.js:973:9)
pollOnceFromOnlineEvent(cordova.js:960:5)
Any help would be appreciated.
Thank you in Advance,
Mouna.