Hello, 

Such behavior is indeed reproduced when the recipients of the email are in the BCC field. If the "To" and "CC" fields are empty, and the recipients are in BCC, this behavior is expected. 

Logic behind how the BCC field works:
The BCC field in the letter is seen only by the sender, and only in the sent email folder. This behavior is based on the message data transfer logic at the email server level; the recipient in the blind copy does not have access to view the list in the BCC field. None of the recipients will see the blind copy (even if you send it to yourself). Therefore, the BCC field in Creatio will be filled in only in two cases: - the letter was sent from our system, and while sending, you need to specify the recipients in this field. - the letter was synchronized from the sent letters folder. In other cases, the BCC field in Creatio will be empty. Since for these emails, recipients were not specified in the "To" and "CC" fields, only in BCC, which according to the logic of the field's operation, we do not see, there is a situation where the email is synchronized, but there are no recipients. Please note that Creatio cannot influence this behavior in any way, as we only synchronize the email from the mail server with the same parameters as the parameters of this email. Since the "To", "CC", "BCC" fields are empty in Outlook itself, they will also be empty in Creatio. 

Best regards,
Ivan

Hi,

The values for 'attempts to consume emails' are in the SyncErrorHandler table under the RetryCount column. For example, you can reduce it to 3 times. This would be the most optimal value.

Also, please note that a RetryCount value that is too large or too small can lead to undesirable consequences regarding interaction with your mail server (for example, the mailbox will be disabled upon any negative response from the server). Therefore, we recommend changing this cautiously.

Sergii Zhmurko,

mb you know concrete row what is responsible for my question in this table? We use exchange basic auth

Hello,

 

I kindly request your attention to a post where a similar issue was discussed.



https://community.creatio.com/questions/exchange-listeners-806



 It is also crucial to ensure that the release version of the microservice is being used (Please note that to deploy a new version of the microservice, you need to contact Creatio technical support to grant you access to the repository).

 

Regarding the warning "mailbox account@gmail.com synchronization settings not valid," please check that the needed folders are chosen during folder synchronization. (in case you are syncing mails from the folders)



Try stopping the mailbox synchronization in the mailbox settings and restart it by reconfiguring the synchronization parameters.

 

Such issues may arise due to the specifics of deploying the local environment and may depend on other factors.

 

The best way to ensure that everything is configured correctly is to send an email from the system.

If emails are sent and synchronized successfully, you can ignore the error as it is not related to the email sending functionality.

 

Best regards,

Pavlo!

Hello, Damien!

As for now, the integration works successfully on all versions with Basic Authentication, and it does not depend on where the site is (cloud or on-premise). 

But as we have written in the release notes 8.0.3 Microsoft is deprecating the login and password authentication (Basic Authentication) method since it is obsolete and insecure. We recommend setting up secure OAuth authentication in the near future so that you do not lose access to your mailboxes from Creatio. 

Also, you can change the method of authentication both on version 7.18.5 and on 8.0.1, it will work.

You can use this article for setting up Microsoft Office 365 Email for using it with Creatio via OAuth:

https://customerfx.com/article/setting-up-microsoft-office-365-email-fo…

Best regards,

Kate 

Kate Karpik,

Thanks for the clarification :)



Regarding shared mailboxes using Oauth - can it be done also in 7.18.5 or do we need to upgrade to 8.0.3 minimum ?



Regards,



Damien

P.S. Noticed the deprecation will be sooner than later (Oct 1st 2022 - https://docs.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/deprecation-of-basic-authentication-exchange-online)

 

Dear Damien,

Thank you for your feedback.

Unfortunately, in order to add shared mailboxes that use OAuth authentication to Creatio you need a minimum version of 8.0.3

Best regards,

Kate