Greetings!

Have noticed that field BlindCopyRecipient in Activity is not being populated when receving an email, that was send using bcc field and specifying an email address that is configured for synchronization.  However email is synchronized and showing correctly in communication panel. Is it a bug or feature?

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Hello, 

Such behavior is indeed reproduced when the recipients of the email are in the BCC field. If the "To" and "CC" fields are empty...MoreLess

Hello, 

Such behavior is indeed reproduced when the recipients of the email are in the BCC field. If the "To" and "CC" fields are empty...MoreLess

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We have active directory which locks user account after 5 login attempts.

After user change password and his exchange account was added in crm, email listener try to consume mails and 5 times fail it because password in crm is not changed yet (user need to remove his account from crm before changing password).

Our listener is deployed in docker. How we can configure attempts to consume emails < 5 times?

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Hi,

The values for 'attempts to consume emails' are in the SyncErrorHandler table under the RetryCount column. For example, you can reduce...MoreLess

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I have locally installed the creatio environment + downloaded the zip archive and setup the email service

Install and run Email Listener:

  1. Open the directory to deploy Email Listener on the server dedicated for the service.
  2. Download and unpack the archive that contains the setup files to the directory...MoreLess
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Hello,

 

I kindly request your attention to a post where a similar issue was discussed.



https://community.creatio.com/questions/exchange-listeners-806



 ...MoreLess

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In this article, you can find algorithms of Email Listener updating microservice in different deployment methods.



For KUBERNETES:

Run the following command

helm upgrade -i #specify parameters the same as during installation.

You can find the installation sample in the deployment instructions.

The...MoreLess

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Thank you for the guide, but could you please link to the latest email listener service ?

In the academy documentation , for Kubernetes or...MoreLess

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Hi,



Could you elaborate on the basic authentication deprecation mentioned in the 8.0.3 release notes https://academy.creatio.com/docs/release/release-notes/803-atlas-releas… ? When is it occurring?



Do clients on-premise are currently still on 7.18.5  until 8.1 is released ( waiting code being stabilized with new features and fixes), do we need to update their system in 8.0.3 or does the email listener integration with 7.18.5 work ok ?



Thanks,



Damien

 

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Hello, Damien!

As for now, the integration works successfully on all versions with Basic Authentication, and it does not depend on where...MoreLess

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