Missing Icons in Creation Environment Dashboard

Hello Creatio Community,

I'm encountering an issue within the Creatio environment where the icons in the creation dashboard are not displaying as they should. The sidebar menu items are visible, but the icons that typically appear next to the text labels are missing (please see the attached screenshot). This issue is impacting my ability to navigate the platform efficiently.

Here are the steps I took before I noticed the icons were missing:

  1. Logged into the Creatio system as usual.
  2. Accessed the creation environment through the main dashboard.
  3. No recent system updates or changes to settings were made prior to this issue.

I've tried the following to resolve the problem without success:

  • Refreshing the browser page.
  • Clearing the browser cache and cookies.
  • Attempting to access the dashboard via different browsers (Chrome, Firefox).
  • Checked for any system updates or known issues in the Creatio documentation.

Unfortunately, none of these steps have brought back the icons. I'm reaching out to see if anyone else has experienced this issue and to seek guidance on how to resolve it. Could this be a bug, or is there a setting that I might have overlooked?

Any help or suggestions would be greatly appreciated. Thank you in advance for your time and assistance!

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Please contact the Support Team directly via Please provide all this data and the instance in which the issue persists.

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