7.15 | Community Creatio

18:52 May 27, 2020

Hello Nicolas,

Yes, this is possible and the sequence is as follows:

1) Execute this SQL query in the database of the app:

update Sysmodule...MoreLess

19:30 May 27, 2020

Oscar Dylan,

Oscar, can I ask what the IsSystem column in SysModule indicates? I assume that objects marked as IsSystem=1 don't emit objec...MoreLess

20:11 May 27, 2020

Ryan Farley,

If this column value is set as 1 then the object of this module cannot be displayed in the "Open edit page" process element and...MoreLess

20:20 May 27, 2020

Oscar Dylan,

Oscar, thanks for the useful info. Very appreciated.

Ryan

20:52 May 27, 2020

Hello Oscar I did it, but for some reason the edit page doesn't opens, please see at http://prntscr.com/sox1c2, http://prntscr.com/sox1qo...MoreLess

21:06 May 27, 2020

Julio.Falcon_Nodos,

Hello Julio,

And can you please send the screenshot of the start signal process element?

Best regards,

Oscar

21:35 May 27, 2020

Hello Oscar, sure it's on http://prntscr.com/soxqdl, also I change the value of isSystem, you can check it on http://prntscr.com/soxrdl

21:48 May 27, 2020

Julio.Falcon_Nodos,

Thank you for the screenshots! Is this a local installation? Do you have a page displayed in the CTI panel in the "Business...MoreLess

22:26 May 27, 2020

Oscar Dylan,

Yes, we have integrated Webitel Call Manager, if not the process must no start, and the process stays running on the edit page, but on open it

22:37 May 27, 2020

Julio.Falcon_Nodos,

And as for the CTI panel? Do you have the edit page schema displayed there? Can you click on it and open the edit page?

Best regards,

Oscar

LÉZORAY Nicolas

13:01 May 28, 2020

Hello Oscar,

Thank you for answer, unfortunatly, i follow your instructions but the process is not launch

i did the SQL:

https://prnt.sc/spbs1x

Here's...MoreLess

16:30 May 28, 2020

Oscar Dylan,

Hi Oscar, I don't understand you, I don't know how to edit the CTI Panel? I can edit Sections, but don't know how to do what you...MoreLess

Daria Zigulya

11:36 May 29, 2020

LÉZORAY Nicolas,

please make sure that telephony works, and that after the call end the End date is filled in after call ends.

Daria Zigulya

15:39 May 29, 2020

Julio.Falcon_Nodos,

does the record appear at the CTI panel (https://prnt.sc/soxyxz) after the Business process start?

15:40 May 29, 2020

Daria Zigulya,

Thanks Nicolas, calls works, and I click on end button at the end. In fact the process task to must open the edit page...MoreLess

16:51 May 29, 2020

Julio.Falcon_Nodos,

Can you please email us at support@creatio.com and provide us with the link to the app where the telephony is configured...MoreLess

17:14 May 29, 2020

Daria Zigulya,

Hello Daria, yes it appear, see at

http://prntscr.com/sq48to, but no open the call edit page, why?

17:16 May 29, 2020

Oscar Dylan,

Oscar we are using Webitel Call Manager, I will sent an email to support later, but it's the same site we have reported anothe...MoreLess

02:35 May 30, 2020

Julio.Falcon_Nodos,

Hi All, as Oscar ask to me, I create a ticket on support, thanks. As soon as I have solved the problem I could share here...MoreLess

17:47 Jun 01, 2020

Hello all, my problem, regarding not open the Call Edit page was due I have marked "Run Following elements in the background", due this the...MoreLess

LÉZORAY Nicolas

11:11 Jun 02, 2020

Hello Oscar,

It works ! the call page open after a call !

thank you !!

Nicolas

Show all comments (20)

devlabs

multiple-choice-field

7.15.3

Multiple-choice field Problems

Studio_Creatio

JP Ngo

17:46 May 22, 2020

Hi Community,

I installed this https://marketplace.creatio.com/app/multiple-choice-field-setup-creatio on our development system version "7.15.3.1649". I added the required codes on our page and it's working as expected. There are few problems with this addon on our page.

1) When...MoreLess

20 comments

Irina Lazorenko

19:50 May 26, 2020

Hi JP Ngo,

I have forwarded your problems to the responsible team. I will let you know the results by the end of this week.

S.Kobizka

17:50 Jun 01, 2020

Hi JP Ngo,

As a follow-up of the above:

1) The responsible team have reproduced the first problem you described and it is currently being fixed...MoreLess

JP Ngo

23:17 Jun 17, 2020

S.Kobizka, is there any progress in this issue? We'd like to use this in our pages. Thanks.

21:26 Jun 19, 2020

Hello S. Kobizka, we are still having trouble with this question. Have you made any progress on this? If possible, I would like to know how...MoreLess

00:04 Jun 23, 2020

Hi S. Kobizka, me again. We are looking to use this feature but cannot since we are running into these issues. Can you provide me with an update...MoreLess

S.Kobizka

13:16 Jun 26, 2020

Hi JP Ngo, hi Mark,

Thank you very much for your kind feedback and please accept my apologies for the delay.

We've received...MoreLess

20:30 Jul 21, 2020

Hi S. Kobizka, have you had a chance to fix the 2nd issue? We are very excited to get this working in our environment.

S.Kobizka

15:29 Jul 24, 2020

Hi Mark,

Sorry for the delay.

I have checked the feedback from the responsible team. However, the issue has not yet been fully resolved...MoreLess

19:47 Jul 28, 2020

Thanks for the reply. Looking forward to a working solution. Any updates you can provide would be greatly appreciated.

17:23 Aug 04, 2020

Just checking in to see if there is something new on this one.

Alexander Demidov

13:17 Aug 06, 2020

Hi Mark,

Good news! We have published the updated package on Creatio Marketplace. Please re-install the add-on from Creatio Marketplace and check for updates.

JP Ngo

19:41 Aug 10, 2020

Thank you for fixing the bugs. I put it on the simple page and it works fine. I found another bug. When we navigate the records on th...MoreLess

Alexander Demidov

10:17 Aug 13, 2020

Hi JP Ngo,

We have successfully reproduced the issue that you mentioned above and reported it to the responsible team. We are waiting for the...MoreLess

20:08 Aug 24, 2020

Hello Alexander,

Is there an update on this?

22:57 Aug 31, 2020

Hello,

Me again... Hoping to hear of any updates you can provide. Please let me know.

16:34 Sep 09, 2020

Hello Mark,

This is to inform you that the team are going to update the package with the requested fix next week.

We'll let you know ...MoreLess

20:08 Sep 09, 2020

That is fantastic news! Thanks for the update, Svetlana.

23:30 Sep 16, 2020

Hi Svetlana, can you provide me with an update?

18:21 Sep 17, 2020

Hi Mark,

The responsible team will send us the updated package tomorrow. We will keep you informed on the publication of the updated package.

Thank you for your patience.

18:12 Sep 18, 2020

Hi Mark,

This is to inform you that we have published the updated package on Creatio Marketplace. Please install the add-on and check for the...MoreLess

Show all comments (19)

configuration

Deleting replacing schemas which have schemas inheriting from them

Service_Creatio

Harvey Adcock

12:40 May 21, 2020

Is it possible to delete a replacing schema when you have also created inheriting schemas based on that schema? I've tried this, and it seems to turn the inheriting schemas into being read-only, showing the following message when trying to edit them:

Here is an example set up for this issue:

Create...MoreLess

3 comments

Olga Avis

19:03 May 21, 2020

Hello Harvey,

We do not recommend to delete schemas that are set as [Parent object] for some other schemas. It could lead to unexpected...MoreLess

Harvey Adcock

20:23 May 21, 2020

Olga Avis,

Thanks for your reply. I think the same issue could be reached by doing step 2 first, and then creating a replacing schema...MoreLess

20:32 May 21, 2020

Harvey Adcock,

It seems that your schema and the package of this schema is locked and as a result you are not able to modify it. We cannot provide...MoreLess

Show all comments (2)

Business Process

Running process by FlowEngine

Studio_Creatio

Tomasz Branicki

12:12 May 20, 2020

Hi;

We run the process like that

ProcessSchema schema = userConnection.ProcessSchemaManager.GetInstanceByName("UsrSendExtraPaymentCancellationToNav");

bool canUseFlowEngine = ProcessSchemaManager.GetCanUseFlowEngine(userConnection...MoreLess

1 comments

Norton Lingard

12:10 May 26, 2020

Dear Tomasz,

Unfortunately, I could not reproduce the issue. The provided code worked fine on my end. However, I can suggest two ways of how...MoreLess

Show all comments

How does the platform handle network/connectivity issues and outages?

M Shrikanth

08:00 May 19, 2020

Hello Community!

While we are aware that the Creatio web application is primarily an 'online' application and does not support offline usage, Will a loaded page stay as is, if network disconnects for a few minutes? I did a quick check on a pre configured page and it stayed as is. I was able to resume...MoreLess

2 comments

Best reply

Bohdan Zdor

21:04 May 21, 2020

Hello!

Yes, the loaded page won't crash until you try to refresh it.

When you have some page or the list of...MoreLess

Show all comments (1)

cases

Service_Creatio_enterprise_edition

Automatic email case creation Source

Massimiliano Mazzacurati

15:35 May 18, 2020

I've seen that when a case is automatically created upon receiving an email, the case "Source" field is "email".

I have several mailboxes used to create cases and I'd like to set different "source" values depending on the source mailbox (for example "email mailbox1", "email mailbox 2", ecc) to make statistics and better distinguish cases depending on the source mailbox that originated the case.

How can I configure the "source" field for a case depending on the mailbox that created it?

1 comments

Roman Brown

23:43 May 19, 2020

Hello Massimiliano,

As an option, you can use a Category field for this purpose.

You can specify names of mailboxes in this...MoreLess

Show all comments

Issue_in_Excel_reports_Setup

Sales_Creatio

build/compile error

kumar

01:31 May 16, 2020

I am getting this on 7.15.2 when I try to compile after updating the package.

I have .net 4.8 installed on that iis server.

2020-05-15 16:16:08,286 [220] ERROR IIS APPPOOL\test-bpm.tmf.org Build BuildInternal - An error occured while running dotnet cli

System.ComponentModel.Win32Exception (0x80004005):...MoreLess

1 comments

Angela Reyes

15:32 May 16, 2020

Hi,

This issue occurs when .NET Core SDK 2.2.300 is not installed on the server. After it is installed restore the server and try to ...MoreLess

Show all comments

Issue in Excel reports Setup

Sales_Creatio

jitendra

10:06 May 15, 2020

Hi,

I am getting an issue while setup an excel report add on in development instance.

I installed the package from the market place. The package URL is as follows:

Package URL : https://marketplace.creatio.com/app/excel-reports-builder-creatio

I am following all steps mentioned in the reference document as given below.

But the added Section is not displaying in the workstation.

Please help to fix this issue.

3 comments

Irina Lazorenko

11:10 May 21, 2020

Hi,

first, logout and login to the application again. If the issue persists, try to add first any basic section to the workplace and after...MoreLess

julian hatteea

18:09 Oct 28, 2020

Same issue - did you get this resolved?

Error setting up Case for Custom Section

16:59 Oct 29, 2020

Hi Julian,

Unfortunately, we couldn't reproduce the issue on the base product to submit it to the responsible team. Please provide any additional...MoreLess

Show all comments (2)

dynamic case management

19:50 May 14, 2020

Hello, I am creating a custom section for employees to submit access requests. I created a custom package called ITrequests which I've been building the custom section and all associated objects in. I've somehow run into this error when I try to save the Case, it says "Package sequence contains cycle: "ITrequests-->Custom-->ITrequests". This error is preventing me from saving this case. Can someone point me in the right direction for where to look to resolve this error?

7 comments

20:42 May 14, 2020

Check the dependencies for your package. Just guessing, but I assume it has something to do with that. Or a package that has your package a...MoreLess

20:45 May 14, 2020

Ryan Farley,

I thought that too, but Custom depends on all packages, and ITrequests can't depend on Custom, nothing can depend on the Custom...MoreLess

20:47 May 14, 2020

Mitch Kaschub,

Try checking what the dependency tree on the Package Dependencies tab shows for your package, anything weird about how that looks...MoreLess

20:56 May 14, 2020

Ryan Farley,

Yes, the tree and the dependencies look as expected to me best I can tell.

The only other thing I can think of is I may have...MoreLess

22:34 May 14, 2020

Ryan Farley,

No luck after recompiling. Same error. Probably have to be a support ticket? Anything else you can think for me to check?

Roman Brown

02:02 May 18, 2020

Hello Mitch,

Can you please check and make sure that package indicated in the system setting with code CustomPackageId ...MoreLess

17:30 May 18, 2020

Roman Brown,

Thank you! That was the issue!

Show all comments (6)

Sales_Creatio_commerce_edition

Error installing Word-to-Pdf attachment converter for Creatio from marketplace

Vincent Tahon

09:21 May 14, 2020

Dear,

When installing the marketplace app 'Word-to-Pdf attachment converter for Creatio' I got following error:

Errors and (or) warnings occurred while compiling configuration dll

Autogenerated\Src\GlbAsposePDFHelper.GlbWordToPdfConverter.cs(5,8) error CS0246: The type or namespace name 'Aspose' could...MoreLess

6 comments

Best reply