Question
offline
network
connectivity
7.15
Studio_Creatio
How does the platform handle network/connectivity issues and outages?
M Shrikanth
08:00 May 19, 2020

Hello Community!



While we are aware that the Creatio web application is primarily an 'online' application and does not support offline usage, Will a loaded page stay as is, if network disconnects for a few minutes? I did a quick check on a pre configured page and it stayed as is. I was able to resume operations once I reconnected. Can this be extended to a pattern for sections and other pages?

 

On a larger front, (How) Does the platform handle network outages or momentary connectivity issues on the client and on the server? For Eg If a Business process was running on the web server and there is a network outage, What happens? Automatic retry/fail over?

 

I have seen that the platform uses WebSockets behind the hood for Client Server communication. Wouldn't these be directly affected? Some insight into how the platform looks at all of the above, will help!



Regards

Shrikanth

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Best reply
Bohdan Zdor
21:04 May 21, 2020

    Hello!

 

    Yes, the loaded page won't crash until you try to refresh it.

When you have some page or the list of records opened and the network connection goes down - you'll be able to continue working not being interrupted when the network is up. Though, there are some things that require a page refresh e.g. schemas saving, compilation, etc.



    Like every web-platform, Creatio can handle it. If there was a request sent to the server and the server is unavailable (due to the connectivity issues) then the request will be stopped by timeout, but the request will be sent if the internet connection is up before the timeout.

    Business processes operate on the side of the server and it has nothing to do on the client's side. If you're out of internet connection and the process is running but there's no user action on elements required - it will continue running. For example, if the running process should execute the page opening (requires user action) the page won't be opened and you'll see the notification on the CTI Panel on the right (http://prntscr.com/sl8jst) with the message that the user action required in the particular business process.

    In general, business processes should not crash when the network connection on the client is down.



 WebSockets issue (as a consequence of the network issues) affects the fact of page opening only. If WebSockets doesn't work you'll get a notification on the right panel as I've mentioned earlier



Thank you.

Bohdan Zdor
21:04 May 21, 2020

    Hello!

 

    Yes, the loaded page won't crash until you try to refresh it.

When you have some page or the list of records opened and the network connection goes down - you'll be able to continue working not being interrupted when the network is up. Though, there are some things that require a page refresh e.g. schemas saving, compilation, etc.



    Like every web-platform, Creatio can handle it. If there was a request sent to the server and the server is unavailable (due to the connectivity issues) then the request will be stopped by timeout, but the request will be sent if the internet connection is up before the timeout.

    Business processes operate on the side of the server and it has nothing to do on the client's side. If you're out of internet connection and the process is running but there's no user action on elements required - it will continue running. For example, if the running process should execute the page opening (requires user action) the page won't be opened and you'll see the notification on the CTI Panel on the right (http://prntscr.com/sl8jst) with the message that the user action required in the particular business process.

    In general, business processes should not crash when the network connection on the client is down.



 WebSockets issue (as a consequence of the network issues) affects the fact of page opening only. If WebSockets doesn't work you'll get a notification on the right panel as I've mentioned earlier



Thank you.

M Shrikanth
21:23 May 21, 2020

Bohdan Zdor,

Thank you Bohdan for clarifying!

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