Hi Team,

 

Do you know why this add-on is no longer supported?

Last update the 27.10.2020 and compatible till the version 7.12.4 

https://marketplace.creatio.com/app/image-preview-creatio

 

Thank you in advance!

 

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Hello Thibaut, 

 

The add-on is no longer supported as this functionality has been already implemented directly in a system. So you can now, for example, see the preview of the image attached to the case directly on the case page by only clicking on it (without downloading it). 

 

Hope it clarifies!

Best regards,

Anastasiia

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Hello,

 

I am facing an issue with this connector, where we cannot use and save the coordinates generated plus it is not functioning easily on the interface.

 

Kindly advise.

Maher.

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We are using the devlabs Excel Reports Builder add-on and since the Creatio upgrade to Version 7.17 or 7.18 it is not possible anymore to upload templates. The upload in itself seems to go well as there is no error message indicating otherwise. But the checkbox "Template uploaded" is not set to True and after generating the report it is obvious that the template was not uploaded because none of the uploaded changes are in the generated report.

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Hi,

Can anyone assist with this installation failure for the ITSM for Service Creatio marketplace add in?

 

Our version is 7.18.3 but that was not in the list below.

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Hi Devlabs,

 

I have a customer who is trying to use the Slack to Feed connector.

Sales Creatio Enterprise edition version 7.18.1.2800

 

Customer:

 

I looked at the Slack integration, but Slack states the following on the website (link of the installation gide step 2):

 

image.png

As it is not allowed anymore to create legacy tokens, I do not understand how I should progress after this.

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Hi Davey,

 

We have found out that the connector requires an update due to the changes in the Slack API. We have removed the connector from Creatio Marketplace temporarily. It will be back after the update is ready. 

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Hi Guys,

 

I have a customer who had the map widget for Creatio installed.

They uninstalled it and re-installed the application, but now, when creating a dashboard, they do no longer have the map option.

 

The installation did not give any error messages.

The environment has been compiled.

 

Customer has Dutch (NL) environment, it all worked before they've uninstalled it and re-installed it.

 

Anything I can try?

 

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Best reply

Looks like it was the Playbook that broke this, since it also creates a BootstrapModulesV2. As a workaround to get this to work, for now, you can create a new replacing view module for BootstrapModulesV2 (in Custom package, or any package that is further down in the dependencies than Playbook and the BpmCharts packages) with the following code added (*this adds what is in the maps package as well as what is in the Playbook package)

define("BootstrapModulesV2", ["DashboardMapEnums", "DashboardDesignerViewModelOverride", "PlaybookMiniPageContainerViewModel"], function() {
	return {};
});

Then maps and Playbook will both work. However, it would be great for Playbook to change and no longer use a BootstrapModulesV2 override if possible.

Ryan

Hi Davey,
Please specify the Creatio product and version so that we can reproduce the issue. 

Alexander Demidov,

Hi Aleksandr,

Thank you for looking into this.

 

Sales Creatio Team edition

Version: 7.18.1.2800

 

To be clear, it worked, got un-installed, re-installed and stopped working.

Hello Davey,

 

 

The add-on uses the 'BootstrapModulesV2' module. Another base replacement of this module was added in versions 7.18.1 and later.

 

I have forwarded the issue to the relevant team for further review. I will keep you updated. 

Ivan Leontiev,

Any update or work arounds for this to work in current Creatio versions? 

Thanks,

Ryan

Looks like it was the Playbook that broke this, since it also creates a BootstrapModulesV2. As a workaround to get this to work, for now, you can create a new replacing view module for BootstrapModulesV2 (in Custom package, or any package that is further down in the dependencies than Playbook and the BpmCharts packages) with the following code added (*this adds what is in the maps package as well as what is in the Playbook package)

define("BootstrapModulesV2", ["DashboardMapEnums", "DashboardDesignerViewModelOverride", "PlaybookMiniPageContainerViewModel"], function() {
	return {};
});

Then maps and Playbook will both work. However, it would be great for Playbook to change and no longer use a BootstrapModulesV2 override if possible.

Ryan

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I have installed the recurring activities scheduler add-on however when I try to set a specific activity to be recurring it gives me the error below

 

error “42804: column "GlbIsRecurring" is of type boolean but expression is of type integer"

 

Please assist on how to fix this error

 

Thank you

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Hi Jacob,

 

The add-on is compatible only with MS SQL Creatio instances. Please make sure there are no compatibility issues with your instance.

I have the same problem and as per the compatibility requirements we should be good! Sales enterprise, version 7.18 and MS SQL. Could you please help, we really need it to avoid to create a custom 

Ivan Leontiev, I have the same problem and as per the compatibility requirements we should be good! Sales enterprise, version 7.18 and MS SQL. Could you please help, we really need it to avoid to create a custom 

Ivan Leontiev,

Hi Ivan,

 

Is there any possibility to use this add-on with Postgre as well? All new Creatio applications are running with Postgre and I think it is important to provide that version of the add-on as well

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I have the add-in loaded, Calculation of working days in business processes.

Trying to use the "Add Business Days" user task.

Calendar is set, number of days is set, start date is set, end date is empty.  When processing, it throws an error:

 

Npgsql.PostgresException (0x80004005): 42883: operator does not exist: boolean = integer
   at Npgsql.NpgsqlConnector.<DoReadMessage>d__157.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Npgsql.NpgsqlConnector.<ReadMessage>d__156.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Npgsql.NpgsqlConnector.<ReadMessage>d__156.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Npgsql.NpgsqlConnector.<ReadExpecting>d__163`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at Npgsql.NpgsqlDataReader.<NextResult>d__32.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Npgsql.NpgsqlDataReader.NextResult()
   at Npgsql.NpgsqlCommand.<Execute>d__71.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Npgsql.NpgsqlCommand.<ExecuteDbDataReader>d__92.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Npgsql.NpgsqlCommand.ExecuteDbDataReader(CommandBehavior behavior)
   at Polly.Policy.<>c__DisplayClass119_0`1.<Execute>b__0(Context ctx, CancellationToken ct)
   at Polly.Policy.<>c__DisplayClass129_0`1.<ExecuteInternal>b__0(Context ctx, CancellationToken ct)
   at Polly.Policy.<>c__DisplayClass103_0.<NoOp>b__1(Context ctx, CancellationToken ct)
   at Polly.NoOp.NoOpEngine.Implementation[TResult](Func`3 action, Context context, CancellationToken cancellationToken)
   at Polly.Policy.<>c.<NoOp>b__103_0(Action`2 action, Context context, CancellationToken cancellationToken)
   at Polly.Policy.ExecuteInternal[TResult](Func`3 action, Context context, CancellationToken cancellationToken)
   at Polly.Policy.Execute[TResult](Func`3 action, Context context, CancellationToken cancellationToken)
   at Polly.Policy.Execute[TResult](Func`1 action)
   at Terrasoft.Core.DB.DBExecutor.FailoverExecuteReader(DbCommand command, Func`1 func)
   at Terrasoft.Core.DB.DBExecutor.<ExecuteCommandAsync>d__88`1.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Terrasoft.Core.DB.DBExecutor.ExecuteCommand[TResult](Func`2 commandExecutionCallback, String sqlText, QueryParameterCollection queryParameters, CancellationToken cancellationToken)
   at Terrasoft.Core.DB.DBExecutor.InternalExecuteReader(String sqlText, QueryParameterCollection queryParameters, CommandBehavior behavior, CancellationToken cancellationToken)
   at Terrasoft.DB.PostgreSql.PostgreSqlExecutor.<>c__DisplayClass41_0.<InternalExecuteReader>b__0()
   at Terrasoft.DB.PostgreSql.PostgreSqlExecutor.ExecuteInLockIfInTransaction[TResult](Func`1 action)
   at Terrasoft.DB.PostgreSql.PostgreSqlExecutor.InternalExecuteReader(String sqlText, QueryParameterCollection queryParameters, CommandBehavior behavior, CancellationToken cancellationToken)
   at Terrasoft.Core.DB.DBExecutor.InternalExecuteReader(String sqlText, QueryParameterCollection queryParameters)
   at Terrasoft.Core.DB.Select.<ExecuteReaderAsync>d__54.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
   at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
   at Terrasoft.Core.DB.Select.ExecuteReader(DBExecutor dbExecutor)
   at Terrasoft.Configuration.GlbCalendarServiceUtils.GetWeekEnds()
   at Terrasoft.Configuration.GlbCalendarServiceUtils.AddWorkingDays(DateTime date, Int32 days, Guid incomingCalendarId)
   at Terrasoft.Core.Process.Configuration.GlbAddBusinessDays.InternalExecute(ProcessExecutingContext context)
   at Terrasoft.Core.Process.ProcessActivity.ExecuteElement(ProcessExecutingContext context)
   at Terrasoft.Core.Process.ProcessActivity.ExecuteItem(ProcessExecutingContext context)
   at Terrasoft.Core.Process.ProcessFlowElement.Execute(ProcessExecutingContext context)

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Hello Chris,

 

Could you please double-check if you executed the script from the instruction on the Creatio deployment procedure, step 8?

https://academy.creatio.com/docs/user/setup_and_administration/on-site_…

The script name is CreateTypeCastsPostgreSql.sql file

 

Best regards,

Bogdan S.

Bogdan, thanks, but this is a creatio-hosted site.  I can run the script there via the sql console if that will work.

 

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We are having with trouble with the Leave Request template, I have contacted our Customer Care Agent and she confirmed all our settings are correct. Please see initial email to her below and response above. 

Could you please assist?

 

Reply from Creatio:

I’ve reviewed settings and everything looks to be correct. But the issue of not receiving notifications is  because the process is not started. When process is started (activated) there must be a record in Process log, while in your system I didn’t find any record in Process log that belongs to the Vacation leave request. I triggered from your test record the process, and still nothing. We have discussed this with support team, and they ask to contact app developer via Community (as this mentioned on a site)

 

 

Initial email to Creatio Success Manager:

Unfortunately, while we can enter leave requests, the Department Head/Approver (user:Nat Darbyshire) doesn’t receive notifications in the Notification Centre on the right. Further when clicking into the requests section he is unable to change the status of the request. Please see screenshot below. For this example I set myself up as the Requestor as well as the HR Specialist.

 

Please see screenshots below of Organisational Structure and settings.

 

Organizational structure items

HR Specialist

Employees

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Hello Julia,

Thank you for your post! Could you please re-send screenshots? The attached pictures are corrupted and cannot be opened.

Thank you in advance!
Olga.

Olga Avis,

Done. Thanks!

Hello Julia,

 

The Requestor needs to click [Actions] and select [Send for approval] (please refer to the screenshot below) to run the "Vacation leave request" process.

 

Hi Andre,

I activated the process by clicking the "Send for approval" button from Actions, but then there was no result: for some seconds there was a preloader on a screen, but then nothing and in process log there were no records associated with this process, that meant that process wasn't started at all. Unfortunatelly I wasn't able to find out the reason. 

Andre Kosolapenko,

Hi Andre,

I activated the process by clicking the "Send for approval" button from Actions, but then there was no result: for some seconds there was a preloader on a screen, but then nothing and in process log there were no records associated with this process, that meant that process wasn't started at all. Unfortunatelly I wasn't able to find out the reason. 

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Hi Guys, 

i installed the Sales pipeline by cases to one of our production instance, but the filters does not seem to work. Even though i set it to exclude the closed stages, it still appears in the pipeline. See pics:

Is there anyway for me to remove those? Thanks for your help

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Dear Mark,

 

To remove the stage from the pipeline it is necessary to go to Opportunity Stages lookup, find the required stage and uncheck the checkbox 'Show in funnel' for it. Thus, the stage will no longer be visible in the pipeline.

 

Regards,

Dean

Hi Dean,

 

I unchecked the stages i didn't want to be visible but they still showed up in the pipeline that was created using the add on (Sales pipeline by cases). 

Dear Mark,

 

There is no other option to hide the required stages when using this add on unless you remove Opportunity value from the Case field in the pipeline settings.

 

Regards,

Dean

Thanks for you help Dean! and quick responses lol

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