Hello

I am updating the unsubscribe column data on Contact records with a php script.

Since a few days i get an error 500 when updating value in Contact: {"DoNotUseEmail":"true"}

When trying the request in postman, I get error 500 the first time, if I immediatly trying a second time it just works.

Using the same php script on a test environment doesnt give me this error.

  

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Hello Antoine,

 

Is the application hosted in the cloud or locally?

 

Best regards,

Oscar

Hello Oscar the application is hosted locally (On premise). Also updating other detail column in the same script is working fine. I suspect a database error and plan to do a Generate all-compile all-webApp restart tonight.

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Hi Community,

 

We use an add-on https://marketplace.creatio.com/app/recently-viewed-records-creatio

It adds a button to the notification panel:

 

Could you please advise on how not to display this button on Portal?

 

Thank you in advance,
Best regards,
Anna
 

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Hello Anna,

I am the developer of this add-on. This has already been fixed in current version of the add-on, please update to the newest version in the marketplace and it should resolve the issue. If it does not, let me know.

Thanks,

Ryan

Hi Anna,

Please contact the developer of this add-in: customerfx.com who will assist you on this matter.

Best regards,
Bogdan

Hello Anna,

I am the developer of this add-on. This has already been fixed in current version of the add-on, please update to the newest version in the marketplace and it should resolve the issue. If it does not, let me know.

Thanks,

Ryan

Thank you, Ryan!
 

It works fine after upgrade to the newest version of  the add-on.

Best regards,

Anna

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Need to change the subject lines for emails sent from a Case. Either:

- allow the agent to enter their own subject or

- allow us to restructure the elements of the subject line

 

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Hello Rick!

 

In order to change the subject lines for emails sent from a Case it is necessary to replace EmailMessagePublisherPage model in Configuration and in setListenerEmailData method to set the value of "IsTitleEnabled" to true. Please check the attached image with the solution to this problem.

 

Best Regards,
Tetiana Bakai

Thank you

 

Tetiana Bakai,

 

That worked for being able to actually edit the subject line, but when the email gets sent, any changes made to the subject line are discarded and the default subject line is used regardless.  Do you know how to change that?

 

Thanks!

Chris

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Dear colleagues,

 

I have a detail using activities (activities of a custom type). Those activities are created just by a DCM and I don't want users add/delete or copy new ones manually. So in the detail schema I have this code in methods section:

// Disable add button
getAddRecordButtonVisible: function() {
	return false;
},
 
// Deshabilita operaciones nuevo registro
addRecordOperationsMenuItems: function() {
	return false;
},

This works to other details, but to this detail having ACTIVITIES doesn't work, why?

 

Some ideas how to solve this?

 

Thanks in advance

 

Regards

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Hello Julio,

 

Please specify how was this detail created, which schemas were specified as a parent schema for the detail edit page and the detail schema itself. Also where is this detail located and which buttons do you want to hide.

 

Thank you!

 

Best regards,

Oscar

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Hello, 

 

we are not able to compile the application after installing our package to a new dev environment, however it is working well on other dev environments.

 

knowing that, we tried to generate all items and got hte following error :Error
Unable to generate source codes for the following schemas:

 

then compile all items and got the following error : Error
Dependency 'StProcess3ST_Package4' of package 'ST_Package' was not found. Search path: C:\CRM\Dev\Terrasoft.WebApp\Terrasoft.Configuration\Autogenerated\Src\StProcess3ST_Package4.ST_Package_Entity.cs

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Hello!

 

Please, execute the UpdateWorkspaceSolution operation and try to perform the compilation once again.
More detailed information about the parameters of the WorkspaceConsole utility can be found in the Deployment - WorkspaceConsole parameters Academy article. 

 

Best regards, 

Olga.

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Hi all.  I have created some custom reports and exported them as xlxs.  I am looking at the DATE data from Creatio objects that appear in the xlxs files. 

  • What is the format used in the Date fields ?
  • What MS Excel function will display this data in a human readable format?
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Hello Charles,

What you need to do is create a template for the Excel report. In the date columns, you can add cell formatting in any date format you'd like. Then upload the template for the Excel report and from then on the report will use the date format you specified in the template. I have a video tutorial of how to do this here: https://customerfx.com/video/using-templates-for-excel-reports-in-creat…

Ryan

Hello Charles,

What you need to do is create a template for the Excel report. In the date columns, you can add cell formatting in any date format you'd like. Then upload the template for the Excel report and from then on the report will use the date format you specified in the template. I have a video tutorial of how to do this here: https://customerfx.com/video/using-templates-for-excel-reports-in-creat…

Ryan

Perfect help, thank you

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Dear colleagues

 

I'm install the app from market place on our demo instance on Creatio 7.17.4 and we cannot get the three user task elements provided we regenerate to source code and compile all but still cannot access to the elements: 

If I check on workspace explorer the elements were installed, see it on https://prnt.sc/129eoab

 

Please, your help

 

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Make sure the package you are trying to use this task in is later in the hierarchy than the one that includes the app.

Kirill Krylov CPA,

Thanks Kirill, so how can I put the package later in the hierarchy?, I install this app from Markertplace and always at this time, the installed apps where there they must, and I can use it on my app.

 

I add the GlbCalendarService to dependencies of my package, but give me an error and don't add the package.

 

I don't understand what means the error, it's:

[SchemaData] [NdosCity_cf0762fab99f4570bb86fca4525d8952]: Los datos no vinculados con el paquete conectado "Region" por columna "Region". Valor: "80a3e05b-9f40-481b-bdf4-92783464eeff"
[SchemaData] [NdosCity_cf0762fab99f4570bb86fca4525d8952]: Los datos no vinculados con el paquete conectado "Region" por columna "Region". Valor: "f07ed261-b5f5-4b4d-8ca1-cad14f10d105"
[SchemaData] [NdosCity_cf0762fab99f4570bb86fca4525d8952]: Los datos no vinculados con el paquete conectado "Region" por columna "Region". Valor: "3f75a4b2-8f1d-4acf-b4f2-ff1f323e722f"
[SchemaData] [NdosCity_cf0762fab99f4570bb86fca4525d8952]: Los datos no vinculados con el paquete conectado "Region" por columna "Region". Valor: "21eb5eed-e3d8-4f69-8355-54b47fb55472"
[SchemaData] [NdosCity_cf0762fab99f4570bb86fca4525d8952]: Los datos no vinculados con el paquete conectado "Region" por columna "Region". Valor: "82aeb1b8-4356-460a-803a-56752ee67d28"
[SchemaData] [NdosCity_cf0762fab99f4570bb86fca4525d8952]: Los datos no vinculados con el paquete conectado "Region" por columna "Region". Valor: "30633c2f-b1b7-43a0-ba87-ad0e9b41a852"
[SchemaData] [NdosCity_cf0762fab99f4570bb86fca4525d8952]: Los datos no vinculados con el paquete conectado "Region" por columna "Region". Valor: "fd3c973e-cc8f-4fff-afc0-fa1b6e069b10"
[SchemaData] [NdosCity_cf0762fab99f4570bb86fca4525d8952]: Los datos no vinculados con el paquete conectado "Region" por columna "Region". Valor: "593bb5bf-b292-4ba5-9a6c-7df15de9867d"
[SchemaData] [NdosNdosAreaInteres_e4cc10a999cd4bf9bd4e70a6232c41c7]: Los datos no vinculados con el paquete conectado "Account" por columna "NdosSede". Valor: "f3586895-1eb3-42e6-bb5e-2b0faf1d509d"
[SchemaData] [NdosNdosAreaInteres_e4cc10a999cd4bf9bd4e70a6232c41c7]: Los datos no vinculados con el paquete conectado "Account" por columna "NdosSede". Valor: "65854ef7-4a2d-4d26-aa83-cf15e8e9dd55"
[SchemaData] [SysModuleInWorkplace_SectionInWorkplaceManager_abf861927b964d3d9a52cfe9ad50a857]: Los datos no vinculados con el paquete conectado "SysWorkplace" por columna "SysWorkplace". Valor: "c479de27-c8e4-4f86-809c-0675810dabe5"
[SchemaData] [NdosNdosMetasAreaAcademica_8306f750bbb3466baf7599645f24b08d]: Los datos no vinculados con el paquete conectado "Account" por columna "NdosSede". Valor: "f3586895-1eb3-42e6-bb5e-2b0faf1d509d"
[SchemaData] [NdosNdosMetasAreaAcademica_8306f750bbb3466baf7599645f24b08d]: Los datos no vinculados con el paquete conectado "Account" por columna "NdosSede". Valor: "65854ef7-4a2d-4d26-aa83-cf15e8e9dd55"
[SchemaData] [SysModuleInWorkplace_SectionInWorkplaceManager_895ace1653ff4ef08c2e98761a673796]: Los datos no vinculados con el paquete conectado "SysWorkplace" por columna "SysWorkplace". Valor: "c479de27-c8e4-4f86-809c-0675810dabe5"
[Schema] [NdosNotificationOfMetionInCasesFeed]: El principal NotificationOfMetionInCasesFeed (BpmMentionInCasesFeed) no está accesible para el esquema NdosNotificationOfMetionInCasesFeed (Nodos_Inacap)
[Schema] [NdosAgilizSendEmailToUsersInRoleCustom1]: El principal AgilizSendEmailToUsersInRole (AgilizEmailToAllUsersInRoleVer1) no está accesible para el esquema NdosAgilizSendEmailToUsersInRoleCustom1 (Nodos_Inacap)
[Schema] [NdosAgilizSendEmailToUsersInRoleNodos_Inacap3]: El principal AgilizSendEmailToUsersInRole (AgilizEmailToAllUsersInRoleVer1) no está accesible para el esquema NdosAgilizSendEmailToUsersInRoleNodos_Inacap3 (Nodos_Inacap)
[Schema] [NdosAgilizSendEmailToUsersInRoleCustom2]: El principal AgilizSendEmailToUsersInRole (AgilizEmailToAllUsersInRoleVer1) no está accesible para el esquema NdosAgilizSendEmailToUsersInRoleCustom2 (Nodos_Inacap)

Also, I don't know in the new releases of Creatio how to see the tree of dependencies, I think is not any more available?

 

Thanks again

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Hello. Could you help us solve the next question: 

We have process, that is triggered by SavedStartMessage, it works corrctly when relevant record is saved from UI (added or updated)

 

What we need to do - when saving some changes from code (other process) to thrigger this starting message. We tried next aproach, but it doesn't trigger required start message:

 

We also tried getting Entity by EntitySchemaQuery, changing some field and tehn saving changes, but it also didn't work.

Could you suggest  some other approach? 

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Hello Iuliia,

 

You can also use the following code in your source code to call your process from it:

var manager = UserConnection.ProcessSchemaManager;
var processSchema = manager.GetInstanceByName("UsrProcess_bf15ef4");
var process = processSchema.CreateProcess(UserConnection);
process.Execute(UserConnection);

So in case your code completed its execution you can call the process using the code above and continue your business logic execution.

 

Best regards,

Oscar

Oscar Dylan,

thanks for this suggestion, but there is a complication. This particula process is set up on the table as this:

So I actually fo not kno the name of it. Is it still possible to start it the way that you suggested

 

Thanks in advance!

Iuliia Diakiv,

 

Event processes on objects also have their codes, please see the example:

So you can try using this name.

 

Best regards,

Oscar

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Доброго дня.

Під час виконання операції створення індекса виникає помилка 'Could not check index exists' . На скріншоті показано стек помилки. Чи можете порадити вирішення цієї проблеми

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 Hello,

 

Could you please post your topic here: https://community.terrasoft.ua?

I believe you will receive the answer much faster.

 

Thank you!

Best regards,

Bogdan S.

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Hi All,
I have used the quickFilterModule in one of the detail. I am able to see the filter on opening of the page.

When I switch between Tabs in the EditPage and again come back to this detail, I am not able to see the filter. But the data been get filtered as per the current week by default.

I have called this filter both in init as well as onRender functions. I have debuged it, on switching between tabs, Onrender is been called which calls the quickfilterconfig. But still its not coming up in UI. 
I am not able to figure out the root cause for it.
And also, by default it's taking the date range for the current week - How to remove the default date set?

Can anyone help me out with this issue ?

Regards,
Adharsh S

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Adharsh,

Hello,

 

You have this logic being implemented in the defValue for startDate and dueDate. These are:

 

defValue: this.Terrasoft.startOfWeek(new Date())

defValue: this.Terrasoft.endOfWeek(new Date())

 

You can remove defValues and the filter will empty itself when browsing between tabs.

 

Best regards,

Oscar

Hi Adharsh,

 

To fix this behavior fast you can add this line to the init function after this.callParent(arguments);

this.set("IsDetailFilterVisible",true);

I've noticed that in case there is an original filter initialized it won't let a custom filter to disappear from the page when browsing between tabs. As a result you will achieve the result desired.

 

Best regards,

Oscar 

Thanks, Oscar Dylan
Regards Adharsh

Hi Oscar,
Also, the custom filter always defaults to the current week. But there is no such condition given explicitly as show the current week. Even though if we remove the filter and again when we switch to that Tab or reloads the page that current week filter been setup automatically. How can we remove the default filter and set it to an empty value?

Regards,
Adharsh

Adharsh,

Hello,

 

You have this logic being implemented in the defValue for startDate and dueDate. These are:

 

defValue: this.Terrasoft.startOfWeek(new Date())

defValue: this.Terrasoft.endOfWeek(new Date())

 

You can remove defValues and the filter will empty itself when browsing between tabs.

 

Best regards,

Oscar

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