Hello Jelenko,
To implement your logic you can do the following:
1) Create replacing view model for CtiPanel object.
2)  Implement CtiPanel  
define("CtiPanel", [],
    function() {
        return {
            attributes: {},
            methods: {
                answerCallCustom: function() {

                    // your logic here

                    // get call id from your cti provider to pass to business process
                    var args = {
                        sysProcessName: "customProcess",
                        parameters: {
                            callId: callId
                        }
                    };
                    ProcessModuleUtilities.executeProcess(args);
                }
            },
            diff: [
                {
                    "operation": "merge",
                    "name": "AnswerButton",
                    "parentName": "ButtonsPanel",
                    "propertyName": "items",
                    "values": {
                        "click": {"bindTo": "answerCallCustom"}
                    }
                },
            ]
        };
    }
);

3) Create business process with callId parameter that opens the page you need
Hope this helps

Yevhenii Grytsiuk,

Thank you Yevhenii,

after your suggestion to use business process and start it from client side, I changed my implementation approach and managed to do it with following trigger, which starts business process when call is picked up:

Maybe someone finds it useful for future reference.

Thanks.

Hello,
 

Unfortunately, at the moment, the Message-composer element is not customizable from the inside using no-code/low-code tools.
 

Currently, we do not have a ready-made instruction for adding such a button. However, we have created a task for the responsible team to either create such an instruction or add no-code tools for adding custom buttons to the element.
 

Thank you for helping make our product better!

That is functionality of Creatio

1. What package is it in? 
2. Does this tool require updating or is it updated only by system update? 
3. How to enable or disable this functionality? 
4. 4. Is this functionality isolated and located only in the system itself or is it synchronized with an external source?

1. What package is it in? 
2. Does this tool require updating or is it updated only by system update? 
3. How to enable or disable this functionality? 
4. 4. Is this functionality isolated and located only in the system itself or is it synchronized with an external source?

Ryan Farley,

1. What package is it in? 
2. Does this tool require updating or is it updated only by system update? 
3. How to enable or disable this functionality? 
4. 4. Is this functionality isolated and located only in the system itself or is it synchronized with an external source?

Nikita,

Not sure what package this is in. It started as a devlabs marketplace addon. At that time the js files were bootstrapped from the Files node of the package (meaning you wouldn’t see it in the configuration for the package). I would assume it's now just part of the Terrasoft.controls.MemoEdit or Terrasoft.controls.BaseEdit controls.
As for disabling it, I typically hide it using CSS when needed. 

Ryan Farley,

Thank you :)

Hello,

You can find all of the instructions regarding this addon in this Academy article:

https://academy.creatio.com/docs/8.x/creatio-apps/category/field-manage…

Hi Alejandro! How are you? I hope you're well. The guide you are referring to is related to creating a new integration (channel) with a third-party messaging platform such as Viber, WeChat, etc. For my part I was able to develop a new channel following the guide. If you have questions, feel free to send me a message and we'll get in touch. Another option is to detail your goal and I can give you some tips on how to move forward.

Hello, 
You're right, MsgSettingsId should contain an ID from the record you insert into the table TestMsgSettings created previously. As for the Source, you can find the article on how to get the page ID, for example, https://help.salesforce.com/s/articleView?id=000389501&type=1. As for the other sources like your chatbot, if I'm not mistaken, the Source can be just a simple string, the error appears due to the fact that custom channels weren't expected in code, they need to be configured directly in the DB.

openChannelDialogService(t, n) {
                this.zone.run(()=>{
                    switch (t.typeId) {
                    case v.FacebookMessenger:
                        this.dialogService.open(D, n).subscribe();
                        break;
                    case v.Telegram:
                        this.dialogService.open(K, n).subscribe();
                        break;
                    case v.WhatsApp:
                        this.dialogService.open(X, n).subscribe();
                        break;
                    default:
                        console.error("invalid channel type")
                    }
                }
                )
            }

Hello,

We've made changes in the product so that when you write a message to create a case on the portal, it now shows up in a feed along with the case description. This happens due to a process called "CreateFeedMessageFromCaseDescription."

If you prefer, you can turn off this feature.

Bogdan,

Thank you :)

Hello,

We recommend you enabling the business process tracing to be able to check the process' parameters which would help you finding the reason why the needed values are not being updated.

If this isn't sufficient, please describe in more detail how exactly your solution works providing the screenshots of the mentioned business process.

Hello,

Please make sure that the system setting 'Website URL' is populated correctly: https://yoursite.domain.com/0

Bogdan,

Thank you for your message. Unfortunately, the way you provided didn't work. :(

AccountId and StatusId are Guids, not strings. Try using this instead:

item.TryGetValue<Guid>("Account", out Guid AccountId);

Do the same for Status.

As a side note, it would likely be easier to just retrieve the data using an ESQ rather than using the collection returned by the read data element.

Ryan

Hello,

Hello,

Thank you for your question!

The problem is that the responsible field takes information from the contacts lookup. Contacts include not only system users of the company and employees, but also other contacts created on your website. That is, this field will contain all the contacts you have created, as well as system users. You can change the lookup from which the information for the responsible field will be taken and thus have only the contacts you have selected when filling out this field.