Hello,

 

I've have successfully implemented OAuth 2.0 using the Identity Service provided with Creatio Studio (v 8.1.3) but I have not figured out how to use Refresh Tokens.

 

Can the OAuth 2.0 Refresh Token be implemented using that service? If so, how do I get a Refresh Token?

Thanks,
Jose

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Hello!

 

OAuth 2.0 authorization for integrated applications does not  support refresh token flow. The third party application has to generate token and system administrator needs to update the synchronization parameters.

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As we create a new system user then all employees role is added automatically/by default, i need not to assign any role, where can i edit this thing?

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  • Hello,

    If you want to assign a new role for the system user, please navigate to System Designer → Organizational roles. 

    In this section, you can set up any existing role for the system user or create a new role and add the user to it.



    Or you can navigate to System Designer → System users. In this section, you need to select the user and switch to the Role tab. In this tab, you can add organizational or functional roles to selected user.



    You can find more information regarding your question here:

     Assign a user role
  •  Organizational roles
  •  Functional roles
     User management

    Best regards,
    Antonii.

     
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Hello, 

 

Is there a way to create a filter on the approval delegation list?

 

For example, the user is prompted with an approval using the approval step in a business process. They access it from the right hand panel and choose "Delegate Approval" and the window that appears offers all users and roles as an option. We want to offer a select role only as available options. Is this possible?

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Hello,

 

We have discussed the case with the responsible R&D team, who informed us that there is no possibility of managing the "Change Approver" option by roles. But the query for future implementation and further analysis was registered for the responsible team.

If you have any further questions, please respond to this email we would be happy to help.


Thank you for choosing Creatio!

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Hi there,

 

I am creating a business rule to auto-populates the field with the current user contact for custom field Owner, but I am not able to find out what should be the action for this and also not able to see the current user option. Please see the screenshot below

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Not possible with rules on classic pages. Best option would be to set it as the default for that column in the object. Select the object and choose the Owner column and set Current User Contact for default value. 
Otherwise, you'd need to get current user and populate via code in the onEntityInitialized - make sure the page is in add mode.

Ryan

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Hello,

 

we need to implement DateTime field, that will always display time without applying current user timezone, so value entered there should be the same for users in Asia or America. 

How is it possible to do in Classic UI?

 

Kind regards,

Vladimir

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Hello,
 

Unfortunately, there is no out-of-the-box functionality to implement a DateTime field that ignores the user's time zone settings. To achieve this, custom development would be required.

Best regards,
Ivan

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Hi Creatio Community,

 

I'm encountering an issue when trying to add a new contact in Creatio. A pop-up error appears that says:

 

"Could not load file or assembly 'CrtCoreBase, Version=8.1.2.3941, Culture=neutral, PublicKeyToken=null' or one of its dependencies. The system cannot find the file specified."

I've checked the installation and verified most dependencies, but I'm unsure what could be causing this or how to resolve it. Has anyone else faced this issue? Any suggestions or guidance would be greatly appreciated.

 

Thanks in advance for your help!

 

Best regards,


Rodrigo

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Hello,

The problem may occur because the site on which you developed the functionality is on another version than the test site to which you transferred the package. We do not recommend transferring a package that was developed on one version of a site to a site of another version, as inconsistency may occur. 


Best regards,
Antonii.

Thank you Antonii for you answer ;)

 

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Greetings

 

Currently I´m having issues to change the language to Spanish in the Creatio´s demo. I tried  Configuration>System setup>Language and checking the Language to active and use by default options.

 

I also tried in Your Profile>Basic settings>Language.

 

In both cases the changes were saved. Any help that you can give me?

 

Best regards.

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Hello!

 

To translate a demo site into a specific language, simply setting it as active in the System Designer is not sufficient because the language must also be installed on the site.

 

Please contact Creatio technical support at <support@creatio.com> to request the language installation for your site.

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I'm working on a custom campaign element, and everything works good. But when I add my custom campaign element in the campaign BP this box appears. And don't explain much about this warning, and with this, I can't save the changes in the Campaign BP if my custom element continue in the BP.

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Hello Gabriel,

The custom campaign element was most likely made as an assembly package. In this case, as a fix, the custom element must be created in a regular package.

Otherwise:

1) Check the implementation way according to the article for mistakes

2) "Compile all" application

3) Restart the site with the Redis clearing

If the problem persists after those recommendations, please contact the Creatio technical support team (support@creatio.com) and ask them to check the process for you.

Best regards, 

Anhelina!

Hello Gabriel,

The custom campaign element was most likely made as an assembly package. In this case, as a fix, the custom element must be created in a regular package.

Otherwise:

1) Check the implementation way according to the article for mistakes

2) "Compile all" application

3) Restart the site with the Redis clearing

If the problem persists after those recommendations, please contact the Creatio technical support team (support@creatio.com) and ask them to check the process for you.

Best regards, 

Anhelina!

Anhelina,

Thank you! I changed to new package with only the campaign files, and changed to simple package and it works! 

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Observed even for a newly created and saved empty process.
Observed on different sites and accounts.

 

Code generation and recompilation do not help.

 

Since there is no message for the user - this is obviously a system bug.

How to fix this?

 

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Hi,

 

We have not encountered this problem before.

If the site was deployed locally, we recommend that you additionally check if everything was configured correctly.
You can also contact support with a detailed description at support@creatio.com

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Hello!
I have encountered such problems, maybe someone knows how to solve them?

There is a configured queue and a process that processes a queue item.

 

 

The first problem is that when opening the Cases_FromPage page the Case state is not loaded into the progress bar

 

 

The second problem I encountered is that it is necessary to close the page automatically and terminate the process element so that the queue element is considered processed, but this problem is solved with the help of this request:

{
	request: "crt.HandleViewModelInitRequest",
	handler: async function(request, next) {
		this.applyMethods(request.$context);
		await next.handle(request);					
	},
	applyMethods: function(context) {
		let methods = {
			closeProcessElement: async function() {
				const state = window.history.state;
				if (state && state.isProcessCardInChain && state.executionData && state.executionData.isOpened) {
					const executionData = state.executionData;
					const result = await context.executeRequest({
						type: "crt.CompleteProcessElementRequest",
						processElementUId: executionData.currentProcElUId,
						$context: context
					});
				}
			}
		};
		Ext.apply(context, methods);
	}
},

 

But another problem arose when changing the Case stage, in this case manually, the page doesn't always close.

I noticed that this behaviour on those stages where DCM has elements of activity creation.

In my case here:

When changing the stage from Waiting for Evaluation to Evaluation, the page should have closed.

The crt.CompleteProcessElementRequest request was executed.

Who knows what could be the problem?
Thanks!

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Hello,

 

Please contact our support team directly at support@creatio.com and make sure to describe each problem in a separate request so we could properly analyze and process these issues.

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