Dear colleagues,

 

I have a problem when deleting records in a detail, when the deletion is one by one we can manage it, but when the user selects several records and deletes them, the deleted record trigger is not activated.

 

  1. How can this kind of massive deletion event be detected?
  2. Is it possible to remove from the detail menu the option to select multiple records?

 

Thanks in advance

Like 1

Like

4 comments
Best reply

Julio.Falcon_Nodos,


Hello,
 

The button is added in the addGridOperationsMenuItems method of the BaseGridDetailV2 schema, depending on the value of getSwitchGridModeMenuItem.


To remove the button, simply override this method in the desired detail with the following value:


methods: {
   getSwitchGridModeMenuItem: function() {
       return false;
   },
}
 





However, it’s important to note that removing the button does not disable the ability to select multiple records, for example, using the "Ctrl + Click" combination. Unfortunately, disabling multi-selection entirely is not possible for Classic UI details.

Best regards,
Pavlo

Hello,
 

Creatio does not have a separate event for multi-delete event; each delete operation will be processed separately.
 

I was unable to reproduce the behavior where logic tied to the deletion event of records fails to execute in case of multi deletion.

 Could you please provide more details about your mechanism's configuration?
 

Regarding the possibility of removing multi-select in a detail, in Freedom UI, you can configure this in the page designer by unchecking the "Multiselect" parameter. 


Unfortunately, this is not possible in Classic UI.
 

Best regards,
Pavlo!

Pavlo Sokil,

Thanks Pablo, of course is for a classic ui detail..

 

I think it's possible to solve, you can see some approach on the last comment in the article on https://community.creatio.com/questions/hide-delete-button-condition

 

The problem is there not enough documentation, but I think I'm on right way, at this time didn't know how to continue to hide, from the detail menu, the select all records option.

 

Regarding to detect, in a process a massive delete, no idea if it's possible :-(

Julio.Falcon_Nodos,


Hello,
 

The button is added in the addGridOperationsMenuItems method of the BaseGridDetailV2 schema, depending on the value of getSwitchGridModeMenuItem.


To remove the button, simply override this method in the desired detail with the following value:


methods: {
   getSwitchGridModeMenuItem: function() {
       return false;
   },
}
 





However, it’s important to note that removing the button does not disable the ability to select multiple records, for example, using the "Ctrl + Click" combination. Unfortunately, disabling multi-selection entirely is not possible for Classic UI details.

Best regards,
Pavlo

Thanks Pavlo! it works

Show all comments

Hello community,



our customer needs to send out trigger emails from a campaign to contacts who have the "Do not use email" flag set at that moment.

The emails are confirmations for the contact persons that they have registered for an event, so that is completely fine from a legal and GDPR perspective (=legitimate interest).



However, it is currently not possible, because trigger emails miss the functionality that is available in bulk emails with the "system email" flag, which causes Creatio to skip the evaluation of the "do not use email" flag before sending the email.

 

Does anyone know of a way to work around this? Programming would also be fine.

 

Thanks in advance and br,

Robert

Like 0

Like

2 comments

Hi Robert,

 

As for now, sending trigger emails to the users with the "Do not use email" checkbox is currently not possible via basic tools. 



We've registered it in our R&D team backlog for consideration and implementation in future application releases.

 

Thank you for helping us to improve our product. 

Hello Bogdan,

 

thanks, I already know that, because that's the same answer I got from the support...and that'S also the reason I'm trying my luck with the community!

 

BR,

Robert

Show all comments

Why does the 'system email' checkbox that overrides the “Do not use email” checkbox not appear on triggered emails?

Like 0

Like

3 comments

Hello Katie,



Could you please elaborate on your question? 

There's a tick box named 'system email' that if you tick it, it will send to all contacts in the audience, even if they have unsubscribed. It's so that you can still send non-marketing emails out. That option only appears on bulk emails not triggered emails. 

Hello Katie, 

 

As of now this option is not available for the trigger emails. 

They cannot be start manually but mostly being used in campaigns, system mechanisms that are used in campaigns, including the one that adds audience from a campaign to the trigger emails are a bit different from those that are used for bulk emails, therefore it require additional development to implement such option for the trigger emails as well.

 

We have registered a corresponding query for our responsible R&D team to consider adding this functionality to trigger emails as well. 

 

Best regards,

Anastasiia  

Show all comments

Hi,

it would be great to have reusable blocks that can be referenced in Marketing Emails. 

 

Scenario: The Footer for Marketing Emails changes (new grafics, differnete wording ect). There are several Trigger Emails that are actively used in running campaigns. Since the footer changed with the current functionality every email has to be copied, the element from the footer has to be changed, the running campaign has to be stopped, and in case there are transitions in the campaign that depend on the old trigger email, the whole campaign has to be set up again.

 

Business value: For companies that are using a lot of campaigns with trigger emails the effort for maintenance would be reduced significantly. 

 

With reusable blocks that are referenceable the change of an element in Emails can be done in the block and the Emails that use the reference are updated automatically.

 

For reference: SAP Marketing Cloud already offers that feature.

 

In case you have any questions regarding this please let me know. I would love to see that feature in furture versions.

2 comments

Hello Jasmin!

Thank you for the idea! We will register a request for our R&D team to improve this functionality.

 

Thank you for making our product better!

 

Best regards,

Anastasiia

This would be a major upgrade !

Show all comments

Hi,

I need to send system mails in campaigns (eg. after a registration for an event the participant will receive a confirmation-email regardless of "do not use email"). 

According to the documentation this seems to be not possible: Start sending trigger emails | Creatio Academy

Is the "system email" flag working for trigger emails? Or is there a workaround?

Best regards,

Jasmin

Like 0

Like

1 comments

Hello Jasmin,

 

Unfortunately, such functionality does not exist by default.

 

We can think of a workaround by editing the element "modify data" in the campaign, so you can temporarily remove the checkbox [ Do not use email ]  from the users you would like to send emails to and later on, undo it.

 

Let me know if that works,

 

Best Regards,

Ihor

 

 

 

Show all comments