triggeremail | Community Creatio

Question

13:31 Feb 20, 2023

Hello community,

our customer needs to send out trigger emails from a campaign to contacts who have the "Do not use email" flag set at that moment.

The emails are confirmations for the contact persons that they have registered for an event, so that is completely fine from a legal and GDPR perspective (=legitimate interest).

However, it is currently not possible, because trigger emails miss the functionality that is available in bulk emails with the "system email" flag, which causes Creatio to skip the evaluation of the "do not use email" flag before sending the email.

Does anyone know of a way to work around this? Programming would also be fine.

Thanks in advance and br,

Robert

2 comments

Bogdan

16:04 Feb 20, 2023

Hi Robert,

As for now, sending trigger emails to the users with the "Do not use email" checkbox is currently not possible via basic tools.

We've registered it in our R&D team backlog for consideration and implementation in future application releases.

Thank you for helping us to improve our product.

Robert Pordes

17:14 Feb 20, 2023

Hello Bogdan,

thanks, I already know that, because that's the same answer I got from the support...and that'S also the reason I'm trying my luck with the community!

BR,

Robert

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Question

triggeremail

Marketing_Creatio

System email checkbox

Katie Wylie

18:24 Sep 07, 2022

Why does the 'system email' checkbox that overrides the “Do not use email” checkbox not appear on triggered emails?

3 comments

Bogdan

18:39 Sep 09, 2022

Hello Katie,

Could you please elaborate on your question?

Katie Wylie

12:29 Oct 03, 2022

There's a tick box named 'system email' that if you tick it, it will send to all contacts in the audience, even if they have unsubscribed. It's so that you can still send non-marketing emails out. That option only appears on bulk emails not triggered emails.

Anastasiia Zhuravel

16:00 Oct 06, 2022

Hello Katie,

As of now this option is not available for the trigger emails.

They cannot be start manually but mostly being used in campaigns, system mechanisms that are used in campaigns, including the one that adds audience from a campaign to the trigger emails are a bit different from those that are used for bulk emails, therefore it require additional development to implement such option for the trigger emails as well.

We have registered a corresponding query for our responsible R&D team to consider adding this functionality to trigger emails as well.

Best regards,

Anastasiia

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Idea

Discussion

Marketing_Creatio

triggeremail

Reusable blocks with reference in Email Designer

Jasmin Hofstetter

09:07 Jul 27, 2022

Hi,

it would be great to have reusable blocks that can be referenced in Marketing Emails.

Scenario: The Footer for Marketing Emails changes (new grafics, differnete wording ect). There are several Trigger Emails that are actively used in running campaigns. Since the footer changed with the current functionality every email has to be copied, the element from the footer has to be changed, the running campaign has to be stopped, and in case there are transitions in the campaign that depend on the old trigger email, the whole campaign has to be set up again.

Business value: For companies that are using a lot of campaigns with trigger emails the effort for maintenance would be reduced significantly.

With reusable blocks that are referenceable the change of an element in Emails can be done in the block and the Emails that use the reference are updated automatically.

For reference: SAP Marketing Cloud already offers that feature.

In case you have any questions regarding this please let me know. I would love to see that feature in furture versions.

Do you like this idea?

2 comments

Kalymbet Anastasia

17:14 Jul 29, 2022

Hello Jasmin!

Thank you for the idea! We will register a request for our R&D team to improve this functionality.

Thank you for making our product better!

Best regards,

Anastasiia

Damien Collot

14:04 Aug 03, 2022

This would be a major upgrade !

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Question

triggeremail

Marketing_Creatio

Trigger Emails as System Mails

Jasmin Hofstetter

16:15 Mar 29, 2022

Hi,

I need to send system mails in campaigns (eg. after a registration for an event the participant will receive a confirmation-email regardless of "do not use email").

According to the documentation this seems to be not possible: Start sending trigger emails | Creatio Academy

Is the "system email" flag working for trigger emails? Or is there a workaround?

Best regards,

Jasmin

1 comments

Ihor Skohariev

19:57 Mar 29, 2022

Hello Jasmin,

Unfortunately, such functionality does not exist by default.

We can think of a workaround by editing the element "modify data" in the campaign, so you can temporarily remove the checkbox [ Do not use email ] from the users you would like to send emails to and later on, undo it.