Issue with Campaigns that were migrated from lower to upper environment
Hi Team,
I created and tested campaigns in lower environment and migrated them to upper environment. I have been able to map campaign record and flow in upper environment; but when I trigger the campaign in upper enviorment, it is not picking up the audience at all. To check if it's a campaign filter issue, I removed all the filters so that campaign picks up the entire contact list; but the problem still persisted. What can be done to resolve this issue? Thanks for your help!
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Hello!
We have consulted with our R&D team and due to the fact that the process of campaign transfer is technically very complex and involves many interdependent elements, the recommended procedure is to create campaigns directly on the production environment. At the moment, the system does not support the full transfer of campaigns between two sites.
We have already submitted a request to our R&D team and they are reviewing the possibility of introducing improvements to the logic of transferring campaigns in future versions of Creatio.
Best regards,
Anton