Hi community,

 

I want to merge duplicated records under the section Cases. I have a ton of cases that have common information and in my situation, there is a key field created by me which stores an external identifier of the record, which is different from the default Case autogenerated number field. If I filter cases by the value of that field I find more than one record, which means that there is redundancy that I need to fix.se

 

I can't do a excel file upload trying to overwrite the information as it will fail when it encounters duplicates. I think the only way to approach this is with a business process, but in the available operations there is one called Find and merge duplicates

But it only lets me search for records from the sections Contacts and Accounts, so I can't access Cases as I want.

 

Could you please help me implement this or suggest a possible solution?

 

Thanks in advance for your help.

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Hello!

 

Please check the article below. There you will find detailed instructions regarding your question.
https://academy.creatio.com/docs/user/platform_basics/business_data/dup…
 

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I am trying to submit a request for canes and that keeps popping up I need help Urgently please. I just put random versions and product because I don't know that area. But I am on the Canes/Creatio website trying to submit a request and it isn't working.

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Hello, 

 

Please contact support team at support@creatio.com and provide more details of the issue along with an access to the site where it occurs to proceed with the investigation. 

 

Best regards,
Anastasiia

 

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We are trying to deploy Global Search service in kubernetes environment but globalsearch-web-indexing-service is failing in CrashLoopBackOff. Do we need repository access to set up the current version of the global search service?

If yes, how can we achieve that. Do we need separate license for it?

We are following the documentation https://academy.creatio.com/docs/8-0/user/on_site_deployment/containerized_components/global_search_shortcut/global_search

 

 

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Hi,

 

I asked Creatio's support and they provided access to their repository.

 

BR,

Robert

Hi Sabin,

 

as for now, you need to contact the Creatio Support team in order to get access to the files for the services such as Global search.

Please, don't hesitate to send an email to support@creatio.com.

 

Regards,

Gleb.

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We appear to have issues with creating Recurring Events in Calendar.

I have tried creating a basic (4 occurrences) of an Event yesterday, and while Creatio created all 4 occurrences, the Notification Center reports this:

"Create recurring activities action failed. Contact your system administrator for details"

In addition, when creating recurring events, we often get:

  • Creatio becomes very slow or unresponsive -- sometimes possible to connect with an Incognito window
  • Clicking on Save, the popup screen does not go away (need to X out of it)
  • Browser developer tools shows errors with MakeRecurring (error while sending request application server request time-out, POST, {parentId: xxx, frequency: W, interval: 1, until: 04/15/2023, startDate 02/20/2023, byDay: 2})
  • If Events are created, then Creatio becomes very slow and you need to logout and log back in again
  • Deleting the recurring event causes things to hang

*Sometimes* things work OK and the only issue is the Notification Center report that it failed, but most often it just does not work properly. 
I am trying to book meetings that occur on a weekly basis, and have tried both booking them at an interval of 7 days and using the weekly choice and choosing only one (or two) day(s) of the week, as choosing all appropriate days seems to really kill things.

Here is a video with voice over with examples of the problems: https://drive.google.com/file/d/1m1tEBG_RXV-ARKWNO71AVaDpzlpeq1-O/view?…

 

Any suggestions of how we might do things so that the Calendar and recurring events are more responsive?

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Hi Jeffrey,
 

I reviewed this app and was unable to reproduce the issue on our end. However, this could be a result of conflicts between your custom logic in the Activity section and the add-on logic. This solution works using stored procedure functionality, which can affect Creatio negatively. 
 

We decided to remove this add-on from the Marketplace to avoid similar problems in the future.
We do not recommend using it.
Also, have sent feedback to our R&D team about including such functionality in Creatio out of the box.
 

Thank you for your request, we appreciate it!

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Hello,

 

I recently set up a new Freedom UI page which is no longer loading.

 

I am seeing the following error in console:

 

scripts.js?hash=ca02198d1fea4be091f9d9f8d644f662:1 ERROR TypeError: Cannot read properties of undefined (reading 'map')
    at 355.js:1:40066
    at 388.js:16:4661
    at r._next (388.js:16:3329)
    at r.next (388.js:14:14878)
    at scripts.js?hash=ca02198d1fea4be091f9d9f8d644f662:1:353804
    at N.Te._next (scripts.js?hash=ca02198d1fea4be091f9d9f8d644f662:1:353224)
    at N.next (scripts.js?hash=ca02198d1fea4be091f9d9f8d644f662:1:351743)
    at scripts.js?hash=ca02198d1fea4be091f9d9f8d644f662:1:369134
    at N.Te._next (scripts.js?hash=ca02198d1fea4be091f9d9f8d644f662:1:353224)
    at N.next (scripts.js?hash=ca02198d1fea4be091f9d9f8d644f662:1:351743)
    at scripts.js?hash=ca02198d1fea4be091f9d9f8d644f662:1:359003
    at N.Te._next (scripts.js?hash=ca02198d1fea4be091f9d9f8d644f662:1:353224)
    at N.next (scripts.js?hash=ca02198d1fea4be091f9d9f8d644f662:1:351743)
    at r._next (388.js:14:15147)
    at r.next (388.js:14:14878)

Any advice would be appreciated.

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Hi Lewis, 

Please contact our support team since this question has to be checked more detailed. 

Kind regards,
Roman

Hi,

How was this issue solved?

Hello Sasori,

 

The issue was related to the "Schema_name" schema, which had a reference to the "Column_name" column that didn't exist in the object. This led to the assumption that it might have been renamed or deleted

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Hi team

 

is it possible to show dashboard on section case for a portal user?

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Hi,

I solved configuring the portal home page.
Is it possible to have dashboard on the section case page ?

Hello Stefano, 

 

Unfortunately, it is not possible to add a dashboard even for a custom section. We created a task for our R&D department to implement in the future. 

 

Best Regards, 

Igor

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Hello,

 

I have created custom sections on the dev environment, and installed the package to the production environment.

When i try to apply object permissions in production, only the existing sections appear and not my custom sections.

Noting that i can see my sections in the workplace management interface.

 

Has anyone encountered this problem before ?

 

Thank you

Maarouf

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Hello,

 

You need to check several options:
- Сheck that the object has no publishing errors, and compile the application. 
- Check the rights to the section/workspace and that the user has the right license.
- Check the mapping in the SysModul table. It is possible that the section was added to the same workplace twice and there are some duplicates at the database level, in this case, the section will simply not show up. You need to delete the entries at the database level and add the section again.

 

If the above tips do not help, it is better to contact technical support.

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Good day.

After authorization I get 401 error with loading https://[url]/0/conf/content/_FileContentBootstraps.js

There is file in the same folder _FileContentDescriptors.js which is loading also with problem.

Do you have any ideas what problem it is?

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Just a guess, maybe the AppPool identity user does not have permissions for the folder?

Ryan

Hello,

Try to remove the static content and generate it again.

To do this, delete the \Terrasoft.WebApp\conf\content folder and start compilation.

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Dear colleagues

 

I'm trying the connector, but have several doubts, please anybody can help me?

 

  1. Sent (confirmed) SMS didn't updated on Creatio, Delivery status remains Queued forever. Is that a limitation of the integration or a limitation of the Trial Twilio account?
  2. Also didn't receive responses from sent SMS, if a user answer a received SMS on Creatio this SMS is not received
  3. When I sent an SMS from a process if I want to connect the SMS with another object than the contact I didn't find how to get the id of the sent SMS, so the User task the connector provides, hasn't provided the id of the sent SMS, the only id or lookup I can get is the contact id. How can I determine the id of the sent SMS?

Thanks in advance

 

Best regards

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Best reply

Hi Julio,

The responsible team released the updated version of the connector where issues 1 and 4 have been fixed. This package is already available on Creatio Marketplace. Please install the new package version and check the updates.

I have no news regarding the third issue. I will keep you updated.

sorry I forgot another problem I'm having. When I sent the same message from a process, 2 SMS were sent, if I send one from the contact, just send one. Some idea what could be wrong?

With this process 2 SMS are received

Hi Julio,

We have updates regarding your questions:
1. We reproduced the issue with Queued Delivery status and submitted it to the responsible developer.
2. We require more information to investigate the second issue. Please check whether the sent SMS appeared on the 'Messages log' tab in your Twilio account.
3. This feature is not supported in the user task. I have forwarded your feedback to the responsible developer.
4. We require more information to investigate the issue with 2 SMS sent by the process as well. Please make sure that only one instance of the business process was run in the Process log.
Thank you and we await your reply.

Irina Lazorenko,

Hi Irina,

 

Thanks for your reply, and please confirm us as soon questions 1 and 3 were resolved.

  • Regarding question 4, the sent SMS's were managed by an internal from the connector, the User Task called “Send SMS through Twilio”.
  • Additional info regarding what was happening here is:
    • When sent an SMS from a user process using this User Task, we receive the most of times the SMS twice, but always two SMS records are created on Creatio Section DlbSmsMessage
    • When sent an SMS from the communication panel of a contact it works OK, and just one SMS is delivered, so this symptom reinforces the suspect the culprit of the 2 sent SMS and created records, was the User task “Send SMS through Twilio
  •  Regarding question 2: We won't need to solve this "problem" for now because:
    • The client confirms that he will not need to receive SMS, only send.
    • The problem could be related with a numbering issue due to the Twilio provided phone number to send SMS. Current provided number is from the USA/Arizona, and we need to send SMS to Spanish numbers, so could be there some restriction to Spanish numbers to send/answer SMS to a foreign number…
    • When our customer needs to receive SMS, we will be back to determine where the problem is: The provided numeration, some Twilio restriction or whatever

 

Thanks again and best regards

 

Hi Julio,

The responsible team released the updated version of the connector where issues 1 and 4 have been fixed. This package is already available on Creatio Marketplace. Please install the new package version and check the updates.

I have no news regarding the third issue. I will keep you updated.

Irina Lazorenko,

Thanks Irina, we will check it right now

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Hello,

 

I'm trying to install the "GlbOpenPopupWindowUserTask" package on a local machine which is installed on my client's server but it shows the error I attached.

Anyone, can help me understand why I can't install it?

 

Thank you!

 

Kind regards,

Andreia

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Hi Andreia,

 

The log file contains no errors. Could you please check the application logs and specify the errors?

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