Marketing_Creatio | Community Creatio

22:05 Apr 10, 2025

An easy no code way would be to bind the value to a read-only Rich Text control on the page. It will display the HTML as HTML.

Otherwise, you'd have to create your own custom control for it.

Ajay

07:11 Apr 11, 2025

Ryan Farley,

Thanks for the suggestion! I am looking for custom control.

Is there any reference or example available to create custom control.

Iryna Oriyenko

12:46 Apr 11, 2025

Hello Ajay,

Here is the article that contains the explanation and example of how to create custom control

https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platform/8.1/front-end-development/classic-ui/controls/examples/add-a-control-to-a-record-page

Also inside your custom control implementation you can add HTML value validation and remove any script elements to provide the level of security.

souresh khandelwal

13:02 Apr 11, 2025

Hi Iryna,

Is above link, you provided, applied for Freedom UI module?

Iryna Oriyenko

14:56 Apr 11, 2025

The information and example for Freedom UI you can find here:

https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platfor…

How do I render custom HTML and JS inside a Freedom UI component?

18:21 Apr 11, 2025

This simple example of an IFRAME control could easily be adapted to simple output a div containing the custom HTML instead, plus you'd just bind the column containing the HTML to the control. https://customerfx.com/article/embedding-an-iframe-on-a-creatio-freedom-ui-page/

A full component would likely be a better route, but this simpler option coudl still get the job done.

Ryan

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Ajay

17:30 Apr 07, 2025

Hi Community,

I'm working with Creatio Freedom UI and I need to embed a custom HTML layout along with some JavaScript logic (e.g., loading an external widget) into a page.

I’m looking for a proper way to add both:

Custom HTML code,

.......

</head>
<body>
    <div style="width: 100%;">
        <div id="xyz1"></div>
        <div id="xyz2">
            <div style="width: 100%;">
                <div id="queryBox" style="width: 100%;"></div>
            </div>
        <div id="xyz3"></div>
        </div>
    </div>
</body>
</html>
External or inline JavaScript code (e.g., via <script> tags)

I've tried using custom components and inserting HTML using JavaScript (e.g., innerHTML), but I'm unsure if this is the recommended approach or if there's a native method provided by Creatio.

Could someone please guide me on:

The best practice for injecting HTML/JS into Freedom UI pages
Whether I can safely reference external JS/CSS (like from a CDN)
Any Creatio-supported way to dynamically render and control such elements

Thanks in advance!
Any documentation links or working examples would be really helpful.

Regards,

Ajay Kuthe

1 comments

Best reply

17:48 Apr 07, 2025

Creatio does allow you to create your own custom UI components that you can add to the UI and even handle requests, read data, bind properties, etc. Documentation here on creating custom components: https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platform/category/freedom-ui-component

Video tutorial here: https://www.youtube.com/watch?v=CE5uETqTsyQ&list=PLnolcTT5TeE2BMFf_XmJrSwpnbcLCLJkb

A simple approach (with limited capabilities compared to creating a full control) can be seen here: https://customerfx.com/article/embedding-an-iframe-on-a-creatio-freedom-ui-page/ (you could use this approach to render any HTML, not just an IFRAME as the article shows)

Ryan

Implementing_Campaing_Element

17:48 Apr 07, 2025

Video tutorial here: https://www.youtube.com/watch?v=CE5uETqTsyQ&list=PLnolcTT5TeE2BMFf_XmJrSwpnbcLCLJkb

Ryan

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SMS

Implementing Campaing Element , SMS

8.0

Enijo

12:15 Apr 03, 2025

Hello,

We are trying to Implement a custom campaing element, SMS.
We are following instructions from this website : https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platform/8.1/platform-customization/classic-ui/marketing-campaigns-basics/examples/implement-a-campaign-element#title-1455-3
We are facing a issue.
We created a test package named FZCreateCampaignElement which depends on our package FZCustomer360. Other package FZCustomer360 depends on : CrtBaseFinserv,
CrtBulkEmailInC360 ,CrtCampaignElements ,CrtCampaignInC360,CrtCampaignUtils,CrtContactToLeadInC360,CrtCustomer360App,CrtDigitalAdsInC360,CrtEngagementInC360,CrtEventInC360,CrtFinservSalesAndServiceApp,CrtLeadOppMgmtInC360,CrtOpportunityInC360,CrtSLAInC360,MarketingCampaign

Successfully we did this steps :

1. Create a marketing campaign element
2. Create a property panel for the campaign element
3. Add the element to the element area of the Campaign Designer

At step 4 when (4. Create an executable element for the campaign element ) we created executable element, we could not publish it since the class CampaignFlowElement could not be inherited.

2 comments

Oleg Drobina

12:49 Apr 03, 2025

Hello,

Please reattach your screenshot since its corrupted and cannot be reviewed. In general please make sure your package where the element is developed is not the assembly package and that the product that you are working in is of marketing build (like sales-enterprise-marketing-service-enterprise).

Uriel Nusenbaum

17:10 Apr 07, 2025

Hi Enjio! How are you? As a quick workaround, you could use "Add Data," element add a record, for example, in a "LogSMS" custom entity, and create a BP that has a trigger on that table and the logic for sending the SMS.

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Passing Parameters to Widgets in Freedom UI 8.1/8.2

8.0

18:08 Mar 25, 2025

Good morning,

I’ve added a dashboard widget using Freedom UI 8.1/8.2 that displays Total Charges for the current month from the Case object. I’d like to enhance the widget so it can accept parameters such as month and year, allowing users to select a specific time period to view.

From what I’ve seen on Creatio Academy (https://academy.creatio.com/docs/8.x/dev/development-on-creatio-platfor…) , it looks like this kind of functionality is possible in the classic UI. Is it also possible to do this in Freedom UI?

Regards,

Michael

5 comments

Best reply

19:26 Mar 25, 2025

You can add a QuickFilter component and set it as a date. Then, you can tie that to the metric using the "Apply pre-configured filter" and select the QuickFilter. Then the metric will change based on what date the user selects in the QuickFilter

Ryan

19:26 Mar 25, 2025

Ryan

19:28 Mar 25, 2025

Ryan Farley,

Ryan, I'll give it a look. Thanks for the quick reply.

00:45 Mar 26, 2025

Hi Ryan,

Do you know which version of the software includes the "apply per-configured" option for charts? I'm currently running version 8.2.0.4172 and don't see that setting in the chart configuration.

01:02 Mar 26, 2025

Michael Lim,

It does exist in that version. For a chart (not a metric) you click into the series and it’s there, since filters apply to each series individually

Ryan

Issue with Automatic Case Registration via Email

18:17 Mar 26, 2025

Ryan Farley,

Thanks again Ryan. You are very helpful

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mahalaxmi

12:56 Mar 14, 2025

Hi,

I am setting up automatic case registration through email. I have configured my mailbox and added it to the lookup "List of mailboxes for case registration." However, when I send an email to the configured address, only an activity is created—no case record is generated.

I also logged the "Incoming email registration process" business processes script task, and I noticed that the caseId is returning as 00000000-0000-0000-0000-000000000000.

Are there any additional features, system settings, or lookups that I need to configure for this to work properly?
I have shared a screenshot showing how the Activity appears in my communication panel.
However, it is not being registered as a Case.
Could you suggest a solution for this?

Regards,
Mahalaxmi Ganesan

1 comments

mahalaxmi

14:09 Mar 14, 2025

Hi team,

I have identified the issue. It was caused by the lookup 'Blacklist of email addresses and domains for case registration', where certain domains or email addresses get blacklisted under specific conditions. If you encounter a similar issue, be sure to check this lookup.

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Emailmarketing

Save blocs en new email designer - version 8.2.1

Damien Collot

12:41 Feb 21, 2025

Hi all,

Have anyone found a way to save blocs in the new 8.2.1 email designer to make them reusable in other emails ?

Thanks,

Damien

2 comments

Best reply

18:15 Feb 21, 2025

Not possible yet - or using templates 👎🏻 IMO there are too many things missing for us to justify using it over the classic email designer for now.

18:15 Feb 21, 2025

Not possible yet - or using templates 👎🏻 IMO there are too many things missing for us to justify using it over the classic email designer for now.

Stefano Bassoli

10:23 Feb 22, 2025

The new email designer does not allow copying, I have created a business process to handle this function.

I use the new email designer because it does not use html comments to make the content of the email responsive.
The html comments are deleted by some anti-spam software and the email loses its correct layout.

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email templates