Hi Community,

Any update regarding this scenario?

Sasori

Sasori,

You can fetch the event of deletion in a business process. Then you can do actions and if your object opportunity has live update set then the updates will appear as soon the business process has run.

Other option would be to add your own action in the list and handle all necessary changes in the page.

Franck

Hello!

There is a crt.DeleteRecordsRequest, you can add a custom handler for this request (handlers in schema metadata).

This request is called when the user tries to delete records from the row menu and bulk actions menu.
But it is called before user confirmation (modal window), and rights checking.

There are such properties in the payload: 

dataSourceName - data source name of list, for which request is called;
filters - filters for records deletion(passed when records deleted by bulk actions panel)

recordIds - record ids which should be deleted (passed when record deleted by clicking row menu delete button)

Example:

handlers: /**SCHEMA_HANDLERS*/[{
            request: "crt.DeleteRecordsRequest",
            handler: async (request, next) => {
                const dataSourceName = request.dataSourceName;
                const filters = request.filters;
                const recordIds = request.recordIds ;

                console.log(dataSourceName, filters, recordIds );
                return next?.handle(request);
            }
}]/**SCHEMA_HANDLERS*/,

Hello Harvey,

You can use out-of-the-box examples of bulk deletion logic. For example we can take the BulkEmailTargetArchiver class and the DeleteArchiveLevel method in it:

private void DeleteArchiveLevel(string sourceSchemaName, string targetSchemaName) {
			int processedRecords;
			do {
				var deleteQuery = new Delete(_userConnection).From(sourceSchemaName)
					.Where("Id").In(new Select(_userConnection)
						.Top(_batchSize)
						.Column("s", "Id")
						.From(sourceSchemaName).As("s")
						.Where().Exists(new Select(_userConnection)
							.Column(Column.Parameter(1))
							.From(targetSchemaName)
							.Where(targetSchemaName, "Id")
							.IsEqual("s", "Id")));
				processedRecords = deleteQuery.Execute(_dbExecutor);
			} while (processedRecords != 0);
		}

This is just one example of the logic. You can use:

select * from SysSchemaSource

where Source like '%DeleteQuery%'

 

to get other schemas in the application configuration with delete queries examples and build your own one using all examples you may find in the system.

Hi Oleg,

using these Delete classes bypasses Creatio’s internal logic though, right? So change logs will be inaccurate and any BPs that should be triggered on delete would not be triggered etc. This seems risky to me as important processes could hang off this, and I don’t know what other internal aspects of Creatio might be relying on logic that Creatio manages at an application level.

Is there any way to bulk delete while respecting that?

Hi, yes, there is a way to set it up. The necessary information you will find in this article: https://academy.creatio.com/docs/user/setup_and_administration/user_and…

Hello Markus,

You can write your own EventListeren on onDeletnig event and if your condition is satisfied, you can call base.OnDeleting(sender, e).

If not, it will block the delete action no matter who is the user.

public override void OnDeleting(object sender, EntityBeforeEventArgs e) {
				var entityOrderProduct = (Entity)sender;
            	var OrderProductid = entityOrderProduct.PrimaryColumnValue;
				string name = entityOrderProduct.GetTypedColumnValue<string>("Name");
				if (name != 'someting'){
					base.OnDeleting(sender, e);
				}
			}

Hello Artem,

If the contact was fully deleted from the system, it cannot be restored, sorry.

WHat if that contact was merged, instead of deleting of it? can we see merged record's information in somewhere? 

Ismet Sinan Ekici,

There is no such possibility in our system.

Hello,

Could you please describe what logic exactly you are trying to achieve in more detail?

Best regards,

Mira

Mira Dmitruk,

I am trying to do some operations when I delete a record.

If the function is lets say, onDelete: function() {

       this.callParent(arguments); // here the item will be deleted

       // here is my code, that needs to get triggered only when a record is deleted. this is mainly what I am looking for

}

Thank you!

The function is called (for both Sections and Details) is "deleteRecords" - this is implemented in the GridUtilitiesV2 mixin used by details and section lists. However, be aware there are many ways a record can be deleted. It might be best to implement any logic that needs to occur on record deleted as a process rather than in any/all places where the record could be deleted in the UI?

Ryan

Hello Fulgen,

You can find many examples by searching terrasoft source code files if You have local instance of Creatio.

One of example with multiple filters is from UpdateTargetAudienceProcessHelper.MarketingCommon.cs

		public virtual void ClearCurrentTargets() {
			new Delete(UserConnection)
	.From(TargetSchemaName)
	.Where("IsFromGroup").IsEqual(Column.Parameter(true))
	.And(TargetSchemaBindingColumnValueName).IsEqual(Column.Parameter(RootSchemaRecordId))
	.And(ResponseColumnName).IsEqual(Column.Parameter(DefResponseId))
	.Execute();
		}

Best regards,

Marcin

Hello Yosef,

As for now there is no easy way to restore the record in case it was deleted. As an option, you can restore the instance where the record was deleted from the previously created database backups to restore deleted data.

We also have a problem registered to our R&D team to implement the easy records restoration functionality in one of future versions of the application. I will assign this case to the project in order to increase its priority.

Thank you for helping us to make our application better!

Best regards,

Anastasiia

Dear Fulgen,



Please, create a ticket for technical support mentioning the name of your instance and providing external access to it.



Thank you in advance,

Ivanna.

Hi,

did you find a solution for this?

We are having the same problem and would really need a solution!

Thanks and br,

Robert

Ivanna Yatsura,

This is in our on premise system, could you provide the solution please, We will execute it ion our on premise system.

Hi Fulgen,

This screenshot gives no information on the actual reason for the problem unfortunately.

What you need to do is:

1) If this is a local app - check the WebSockets settings in the app (this article will be useful). This is the most probable reason why records cannot be deleted in any section as you state. Also check if the "WebSocket" feature is enabled in the IIS-server Windows features.

2) Check the MultiDeleteQueue table and which messages do you receive there (no matter which instance cloud or on-site you have).

3) Check the application logs via C:\Windows\Temp folder (if this on-site .NET Framework app or Logs folder in the root binary files if this is a .NET Core app). If this is a cloud-based app you can approach us at support@creatio.com and we will provide you with the logs needed.

Best regards,

Oscar

Oscar Dylan,

Hi Oscar



Delete is very slow then it will pop up this generic error message "

Error occurred during the deletion of data. Please contact system administrator." Then after you refresh the section page for Example Account section, the record was already deleted.