now the above are form responses in creatio, Is it possible for multiple users to edit the responses?  Also is it possible to store different versions of those edits and go back to those old edits ? is it possible to restrict users to view only their responses and edit those only?

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Hello!
Could you please provide more information with a detailed description, screenshots or videos?
Looking forward to hear from you.

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Dear mates,

We mistakenly created the same organization group twice.
After deleting one of the two groups in the management of organizational groups, when we go to the rights of a record, the two groups still appear.
I tried clearing the cache, restarting the application. Do I need to recompile the entire environment so that the deleted group no longer appears when we want to modify the recording rights?

 

 

Thank you !

 

 

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we found the problem, there were a group in an other group

sorrry for disturbing you

Hello,

 

Please specify if you have tied to "Update roles" this way:

yes I tried that yesterday too, but it had no effect

i just tried again, no effect even if the call return true

 

we found the problem, there were a group in an other group

sorrry for disturbing you

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Hello ,
I want to see a list of departments when I click on the "Plus button," so that I want to select several departments, add them to the bottom section and automatically send emails and notifications to the users of these departments that I have selected

 

 

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Hello!

Unfortunately, the multi-record adding feature from the lookups is not available for Freedom UI.
Based on your feedback, we have registered a task for the responsible R&D team to review its implementation in a future release.

Thank you ,
What if we want to add them one by one?

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Hi,

 

We have a situation where we work with a partner on our support service and therefore when we add their email address to our case we generate a circular communication that keeps both our cases open. The following is the workflow:

  1. Open case
  2. Add our partners support@ email address to case, so all three parties see communications
  3. Case resolved
    1. Partner service desk platform closes the case
    2. Our platform (Creatio) sends an email asking for feedback on the case to both the case contact (customer) AND the partner
  4. This causes the partners system to automatically reopen the case on their end

How can we at step 3.2 prevent the partner email being sent?

thanks

 

Mark

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Hello,

 

Thank you for your question! 

With the basic tools of the application, it is impossible to filter to whom exactly to send an email with a request to evaluate the work. However, you can achieve this by customizing the basic process of sending a feedback request to a contact in a case (Reevaluate case level request process).

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After enabling the Freedom UI option in the Activities section in the mobile application settings, the view changes from the calendar view to the records list view.
How do I enable the Freedom UI-compatible calendar view in the mobile app?

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I have the same question :)

Hello!

The schedule for Freedom UI will be available, but not in the immediate future. We cannot provide an exact timeframe, but for now, you can combine sections on Freedom UI and the old UI. You can use the old UI for the "Activities" section along with the schedule.

Best regards,
Anton

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when we tried to create a report it worked normally when the user language was English, however
when a user language Arabic the BP shows the below error

System.NotSupportedException: Unsupported report type '0'
   at Terrasoft.Configuration.ReportEngine.Generate(ReportSettings settings)
   at Terrasoft.Core.Process.Configuration.ReportFileProcessingUserTask.InternalExecute(ProcessExecutingContext context)
   at Terrasoft.Core.Process.ProcessActivity.RunInCultureScope[T](Func`1 action)
   at Terrasoft.Core.Process.ProcessActivity.ExecuteElement(ProcessExecutingContext context)
   at Terrasoft.Core.Process.ProcessActivity.ExecuteItem(ProcessExecutingContext context)
   at Terrasoft.Core.Process.ProcessFlowElement.Execute(ProcessExecutingContext context

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Dear Sayed!

 

We can see that you have already submitted a case for our support team and this case is currently in progress. We will update you in that request. 

 

Have a great day!

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Hello,

 

is it possible to configure that communication options should be entered with mask, like it can be set for simple fields?

Communication options block:

Simple field:

Thank you!

Vladimir

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Hello Vladimir,

There is no such option for now. 

 

However, we've registered it in our R&D team backlog for consideration and implementation in future application releases.

 

Thank you for helping us to improve our product.

Yeeess !!

This has been a little puzzle for ourselves and clients to implement. Communication block looks great but too limited in options, at the same time, simple fields are not as elegant in presentation ...

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I need to read system settings in mobile application from client side. Can anyone help me on this?

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Hello Pavan,

 

Could you please elaborate on your business task? 

You can use Terrasoft.SysSettings.YourCodeSysSetting if the system settings is cached and enabled for portal users.

Bogdan,

I have a Boolean in system setting. I need to show a popup if the Boolean is false. For that, I have to read system setting value.

Hello Pavan,

 

Please check the Federico's reply above. Is it suitable in your case? 

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Hello,

 

Lately i added a section for a custom object (let's call it mainObject), which has a collection of objects attached to (subObject), so there is a detail to show that subObject list on every mainObject pages.

Then i did another section to display the whole list of subObject, to get a global view of these.

But i now have troubles editing the subObject page : 

 

When i want to open the section wizard for subObject from its section, a page is opened but not the one actually used for editing,

The good one can be found by reading url of the page : Nui/ViewModule.aspx#CardModuleV2/Schema4dec7c8bPage

 

If i try to edit the subObject page from the mainObject page ( from the detail then the page designer),
the js framework fail with "Uncaught TypeError: Cannot read properties of undefined (reading 'moduleId')"

For now i can edit the code from Schema4dec7c8bPage for needed changes,

but i would prefer to understand what went wrong, and fix it.
Maybe adding a section for subObject did something wrong, as it already had an edit page at that stage ?

 

i hope it's clear enough :)

 

Best regards

Patrice

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Hello,

To analyze this issue, we need access to the site. Please write to us at our email: support.creatio.com.

Malika,

thank you Malika, i'll do.

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We were trying to expose the automatically-created Change Log entities created by Creatio when change tracking is turned on for entities, which generally take the form of SysLog but don't actually get navigable entities created in the package. Is there any way to expose these, for example in a detail on a page in Freedom UI? We wanted to be able to specify our own sorting and filtering logic on the OOTB section, as it's quite frustrating to use - for example, every time you drill into a record, it resets the date range for that record to the current day. You also can't search for specific record IDs that you want to see modifications to unless the record never had a Name filled in which makes trying to see what happened to deleted records you know must have existed very difficult!

 

I tried manually creating an entity over the table name (specifying it as a database view so Creatio didn't try to create or update the actual table) but then adding the change log entity's columns wasn't possible due to them having to have the prefix before the names, which the automatically-created columns of the change log table didn't have (e.g. Id, ChangeTypeId etc). Any way of working around this or a way of adding a change log entity as List in the UI somehow?

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You can avoid needing the prefix by clearing the prefix system setting. Then no prefix will be needed.

However, I'm not sure creating the object would be a good idea, perhaps? Seems risky. What I would do is create a database view wrapping the data and then expose that as an object instead. That seems like the best route to me.

Ryan

Any ideas on how this might be possible?

You can avoid needing the prefix by clearing the prefix system setting. Then no prefix will be needed.

However, I'm not sure creating the object would be a good idea, perhaps? Seems risky. What I would do is create a database view wrapping the data and then expose that as an object instead. That seems like the best route to me.

Ryan

Thanks Ryan, sounds like a great idea - then the view over the top of the change log table can have its columns renamed where the prefix isn't present to start with the prefix, which will avoid the need to turn prefix off and on when adding new columns to the change log view entity.

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