Mobile Creatio lets you send logs to system administrators. To do this:

1.Make sure the “Email for sending permission requests” (“MobileEmailForPermissionRequests” code) system setting includes the correct email address.

2.Open the settings page. Instructions: Mobile Creatio settings page.

3.Tap the Send logs button.

As a result, the logs will be sent to system administrators.

The above steps was not working ,could you please provide more info on this.