Hi Akshit,

Also add using the Terrasoft.Core.Entities namespace to your code as well as System, Terrasoft.Core.Factories and System.Runtime.Serialization namespaces.

Best regards,

Oscar

Oscar Dylan,

Thank you most of them are resolved only this persist.

Akshit,

You should also add the System.Data.IDataReader namespace to the code.

Best regards,

Oscar

Oscar Dylan,

Yes, I tried but it says IDataReader is not a namespace it's a type.

Akshit,

Hello Akshit,

reader.GetColumnValue<T> is an extension method defined in Terrasoft.Common. Add that as a using directive and it should fix your issue.

Ryan

Hi Celia,

The development of such a logic is redundant since the subject can be modified even if it's filled in with the subject of a template. You can manually remove the subject and fill it in with the value you need.

Best regards,

Oscar

Oscar Dylan,

Hi Oscar,

Thank you for your response!

Sorry, I should have clarified that what I need is  to delete it automatically.

Regards.

Celia de la Torre,

The answer remains the same: the development of such a logic is redundant since the subject can be modified even if it's filled in with the subject of a template. You can manually remove the subject and fill it in with the value you need.

Best regards,

Oscar

Oscar Dylan,

That's the thing, not having to delete it manually.

When user reply to an email, the subject is filled in automatically (regardless of whether a template is added or not). To force the user to change the subject when adding a new template, it is necessary to delete the subject (required field) for them to complete it.

It may not be a correct solution to my problem, but I can't think of another idea to force change the subject only in cases where a new template is added.

I welcome any new ideas with pleasure.

Thank you.

Hello,

For Mitel telephony it is not necessary to have BPM Messaging Service. The connector can be used alone. 

Regards,

Dean

Dear Mark,



You can use the Case Designer to configure case steps and their sequence.



Please find the Creatio Academy article about Case Designer workflows here. 



Best regards,

Bogdan.

Bogdan,

Thanks for your reply. I am aware of the process of using the Case Designer to add another stage in the process, and also the ability to group them, for which this entry is intended to be grouped with the Waiting for Response stage that already exists. It is the method of applying a pause to the SLA timer when a user puts a case in this stage that I cannot find how to do.

I looked at using a process, for when a case changes to that stage, but I cannot find a no-code method of pausing the SLA timer.

Do you, or anyone else know how to put the pause in place?

Anyone able to help?

Is this just not possible, as I cannot find anything in the process designer either

Dear Rahul, 



The processes are not triggered when you do direct inserts/updates in the database. Technically, it is possible to create a trigger in the database that would start a process for you upon the database insert. Else, you can try to achieve the similar functionality with the help of external applications.



Kind regards,

Roman

Roman Brown,

Thank you for your response Roman. I'll try working on this approach. 

Hello, 

Such error occurs when variables (ContactName, ContactPhone and ContactList) are not defined in the function, the code itself should be revised a bit. 

After adding 

var ContactName = Get<string>("ContactName");

var ContactPhone = Get<string>("ContactPhone");

.... etc

at the beginning of the Script Task element the process can be saved and published with no errors. 

Best regards, 

Anastasiia Zhuravel

You can paste images in the feed. To do this you need to add this image to some section "Attachments and notes" detail and then drag it to the feed editor in the CTI-panel:

Or you can also copy links to download images in the feed message:

This is one of the ways to share images in the system. Also you can use standard feed and add a note that images can be found in the "Attachments and notes" detail of the related record (and share the link to this record).

And also there is a free marketplace app via this link https://marketplace.creatio.com/app/slack-feed-connector-creatio and you can also check if it fits your needs.

Best regards,

Oscar

I was looking more towards a tool that would help build training for clickable options or videos, the type that Chameleon makes. Is there anything like that in the Creatio Marketplace?

Hi Akshit,

This is correct since the data is received from the grid itself (meaning only from columns in the grid), but not from the record. So in case some column is not present in the grid data from it won't be fetched by the client logic. I believe there was a community post previously with an explanation on how to overcome it, I will try to find it and share the link with you.

Best regards,

Oscar

Here is the link to the related topic where Ryan shared an idea on how to add missing columns to the ESQ - https://community.creatio.com/questions/unable-get-data-active-record-s….

Best regards,

Oscar

Hi Oscar Dylan,

We had already added the columns in esq, According to what Ryan has said in reply.

But it's not working.

There is one more Information I would like to share once the record is  approved the user only have read permissions.

For Admin it is working even when the fields are not on the section list view.

Any Idea what could be the issue ?

Akshit,

Hello,

Then if the columns esq working for Admin, but not for a regular user then maybe the problem is with column permissions? Also have you tried another approach with managing access rights to records via a business process (using the "Change access rights" element)?

Best regards,

Oscar

Akshit,

Your issue is likely this line: 

if (!esq.columns.contains("UsrField1", "UsrField2", "UsrField3", "etc") 

The contains function on esq.columns accepts only a single field name to check for (so it is only checking for the first one, all the other parameters are ignored). See implementation here.

Change your code so you are doing it like this: 

if (!esq.columns.contains("UsrField1") {
    esq.addColumn("UsrField1");
}
if (!esq.columns.contains("UsrField2") {
    esq.addColumn("UsrField2");
}
// etc

Or something like this:

var fields = ["UsrField1", "UsrField2", "UsrField3"];
for (var i=0; i<fields.length; i++) {
    if (!esq.columns.contains(fields[i]) {
        esq.addColumn(fields[i]);
    }
}

Hope this helps.

Ryan

Ryan Farley,

Thanks, Ryan. It works!

Dear Akshit,



Please, register a case for our support team to be able to investigate the issue and resolve it.

You can just simply send an email to support@creatio.com with the description so we can help you.



Best Regards,

Ivanna Yatsura

Dear Mitch,

You can set the activities on the DCM and make them required. Thus, the users will not be able to close a case.

Regards,

Dean