So i was using MS Word plugin some time and it worked perfectly. 
One day i tried clicking Connect inside Word and i had this error message :

'.', hexadecimal value 0x00, is an invalid character. Line 1,position 1.

Tried updating Net, uninstalling and installing older/newer version of MS word plugin. Nothing helped. 

Any ideas? 

Thanks!

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Hello!

I'd suggest to approach the support team via support@creatio.com to have a closer look at the error.

It is hard to determine the root cause without having the access to the Word plugin itself. 

 

Thank you,

Kate

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Hello!

When user clicks "Follow the feed" (e.g. in exact Document), they expects to receive notification in CTI-panel on every Feed/Comment added to that Document. 

 

However notifications do not appear. Is it normal behavior or anything wrong?
And is there any option to notify users about Feed/Comment added to the Document they follows?

Thank you

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Hello Vladimir,

It's expected behavior.  

As for now, your business task could be achieved by business process. 

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Question

I got a strange error when trying to open Preconfigured page on UAT envirinment
no changes on the process or page has been made recenty.
The page has not been even started

Terrasoft.Common.InvalidObjectStateException: Column Id value cannot be obtained because it has not been loaded.
 

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Hello,

 

Please make sure to contact our support team directly at support@creatio.com and describe this issue in more detail, so we could help resolve it.

thx Mira.
it correctet itself.
its looks the engin cant localize any paremeters or page.
But its start working

regards
Tomek

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Hello Creatio Community,

I can not add records in a custom detail added in the Account section.

When i Click the plus sign of the detail nothing happens.

From F12 i get a very generic issue (Can not read properties of undefined (reading ' toLowerCase'). How can i further debug/solve the issue ?

Thank you

Sasori

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Hello Sasori,

 

unfortunately, it is quite difficult to analyze the issue like as there might be too many different reasons for such an error.

 

I kindly recommend you creating a separate support case and our team will help resolving the problem you are facing.

 

Kind regards,

Gleb.

Thank you Gleb :)

I was having similar issues.  What I found out is it depends where the detail is at.  For example I was creating a detail around work history.. One of the default fields was contact.  If I entered any contact other than the employee I was looking at it wont show on that contact record.  There is a logical dependency there...  I took the contact component out and works fine....  @Sasori... that is My guess as to what you are running into.

Jason Miller,

Thank you very much Jason !

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Good day!


I need help to understand an error during install of package.

Terrasoft.Core.Packages.Exceptions.InvalidDescriptorInFileSystemException: Invalid discripter: 
Reading of property "Type" is not supported 
Path: UsrTest ---> Terrasoft.Common.InvalidObjectStateException: Reading of property "Type" is not supported
   at Terrasoft.Core.Packages.PackageFileStorage.Read(DataReader reader, Package package) 
   at Terrasoft.Core.Packages.PackageFileStorage.<LoadPackageDescriptor>b__201_0(JsonDataReader reader, Package package) 
   at Terrasoft.Core.Packages.PackageFileStorage.InitializeDescriptor[T](Action2 initializeDescriptor, String descriptorFilePath, T descriptor) 
   at Terrasoft.Core.Packages.PackageFileStorage.CreatePackageDescriptorBasedOnDirectory(String directoryPath, Action2 initializeDescriptor) 
   --- End of inner exception stack trace --- 
   --- End of inner exception stack trace --- 
   at Terrasoft.Core.AppInstallation.Packages.Operations.PackageZipOperations.ThrowIfPackageStorageItemErrorsExist(PackageStorage packageStorage) 
   at Terrasoft.Core.AppInstallation.Packages.Operations.PackageZipOperations.Load() 
   at Terrasoft.Core.AppInstallation.Packages.Backup.ZipPackageBackupManager.ComposePackages(String sourcePackagesPath, String tempFilesPath) 
   at Terrasoft.Core.AppInstallation.Packages.Backup.ZipPackageBackupManager.CreateBackup(String sourcePackagesPath, String tempFilesPath, String backupPath, String code) 
   at Terrasoft.Core.ServiceModelContract.PackageInstaller.PackageInstallerServiceInternal.<>c__DisplayClass25_0.<CreateBackup>b__0() 
   at Terrasoft.Core.ServiceModelContract.PackageInstaller.BaseInstallerServiceInternal.InvokeWithLogging(Action action) 

Install log is in the attachment.

It works without any errors and is imported correctly in other systems (on versions higher).

Is there something I can change in the package? Or is it a problem in the system I import package in?   
How can I fix this?

Thank you in advance!

File attachments
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Hello,

 

The cause of the problem is the difference between the versions of websites of Сrеаtio that you used during the development of your package versus installation.

Kalymbet Anastasia,

Dear Anastasia, 

Thank you for expllanaition. Is there any possibility to make my package suitable for versions lower than original?

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I'm having an issue where no previously created activities are appearing in the mobile application when toggling to Offline Mode.

 

Can anyone provide insight on where to look for a fix?

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Stephen, 

Just to clarify, so the issue is when you create an activity using an Online mode and switching to Offline, the activities you have created previously are not available in offline mode? 

Kind regards,
Roman

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Can Creatio work with 3 RMQ instances without a load balancer? Is there any documentation on this?

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Hell Alex,

RABBITMQ does not require load balancers for its work.

 

If the question is how to set up deployment with high availability, RabbitMQ cluster mode is used for this.

 

Several nodes are configured as a cluster and data are replicated between them automatically. More information can be found in the article Clustering Guide - RabbitMQ.

 

As for the Docker/Kubernates is, we can recommend images from the bitnami company - containers/README.md at main · bitnami/containers · GitHub, clustering is already configured there and there is also good documentation.

 

Creatio uses Quorum Queues — RabbitMQ, so you don't need to configure anything besides connecting to the cluster. But this applies specifically to the work of creatio with RMQ. If the question is about the mail microservice, this paragraph is not relevant.
 

Hell Alex,

RABBITMQ does not require load balancers for its work.

 

If the question is how to set up deployment with high availability, RabbitMQ cluster mode is used for this.

 

Several nodes are configured as a cluster and data are replicated between them automatically. More information can be found in the article Clustering Guide - RabbitMQ.

 

As for the Docker/Kubernates is, we can recommend images from the bitnami company - containers/README.md at main · bitnami/containers · GitHub, clustering is already configured there and there is also good documentation.

 

Creatio uses Quorum Queues — RabbitMQ, so you don't need to configure anything besides connecting to the cluster. But this applies specifically to the work of creatio with RMQ. If the question is about the mail microservice, this paragraph is not relevant.
 

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Hello Creatio Community,

I have made the Activity participant detail (Activites section) as an editable list.

When I add a new record and click on the added row ( the active row doesnt behave normally) as editable lists in other sections. I think is probably sort of bug of the system, because i have tried in fresh installations and the same thing happens.

 

I overcome this by refreshing the page so that the added row behaves normaly.

I manage to refresh the page by sending a message from a business process to the Front-End and subscribe to the message. But i refresh the whole Activity (entity), i want to refresh only the Participant detail.

This snippet is implemented in ActivityPageV2

			init: function() {
				this.callParent(arguments);
				// register our onProcessMessageReceived function to get messages from the server
				Terrasoft.ServerChannel.on(Terrasoft.EventName.ON_MESSAGE, this.onProcessMessageReceived, this);
			},
			onProcessMessageReceived: function(scope, message) {
				debugger;
				var sender = message &amp;&amp; message.Header.Sender;
					if (sender === "RefreshDetailActivityParticipantFromBP") { //"SMRefreshPaged"
					this.reloadEntity();
				}
			}

How can i manage to refresh only the Participant detail list?

I have tried also this.reloadGridData() and this.updateDetail({reloadAll: true});&nbsp;without success.

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this.reloadGridData()  is not defined in the ActivityPageV2. (console)

I think that the proper solution involves using the this.reloadGridData()  method ? Should i just add the :

mixins: {
			GridUtilities: "Terrasoft.GridUtilities"
		}

in the ActivityPageV2 ?

Any updates on this Creatio team ?

Sasori Oshigaki,

this.updateDetail({ detail: "NameOfDetail" });

You can find the "NameOfDetail" value to use by looking at the details section of the page code for your detail (it's not the name of the detail schema, but the name or Id it gave it when it added it to the page). The reloadGridData function only works from within the detail schema code itself. 

 

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Question

Hi;
I try to redirect sendig eMails from Creatio from SMTP account to our custom api responsable for communication in company

Is this easy way to do this not changing Creatio process working on SendEmail element

 

Regards;
Tomek Branicki

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Hello Tomasz,

 

unfortunately, it is not quite clear what exactly you want to achieve.

Creatio sends emails where you want it to, without redirects.

 

Kindly ask you to explain in details what is the goal of the operation.

 

Regards,

Gleb.

Hi,Gleb,
Thanks

Creatio use the ExchangeListnerApi which use the SMTP based Account for sending email
I try to redirect the request to Listner to our custom rest api creating for communication manegement

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Hey,

I'm trying to implement business task when we need to send a datalist/table in email template.
I was surfing the academy and came into this https://community.creatio.com/questions/how-display-datalist-email-template 

But i faced a little problem,
When inserting my macros to email template, the message itself not recognizing the html code.

Any suggestions how to fix it? 
Thanks

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Best reply

Oleksii Protsiuk,

 

Hello,

 

&amp;lt; means that there should've been < in the code. I believe there is an issue with the html code translation in your template. You need to replace:

 

&amp;lt; with <

&amp;gt; with >

&amp;gt with > either

 

using Notepad++ replacement for example (I've modified the code you sent using this text editor). As a result I received a correct code, but after that the HTML should be checked. This can be done via the tests in Visual Studio and receivig the HTML code result and verifying it for example here. You can use some test values instead of entity.GetColumnValue(colPercentage.Name).ToString() to verify the code.

Dear Oleksii,

 

Thanks for reaching out.

 

Could you please provide us an example of macros you are trying to insert into your email template?

 

Thanks in advance. 

 

Best regards,

Anastasiia

Anastasiia Marushenko,

namespace Terrasoft.Configuration
{
	using System;
	using Terrasoft;
	using Terrasoft.Common;
	using Terrasoft.Core;
	using Terrasoft.Core.Entities;
	using Terrasoft.Core.DB;
	using Newtonsoft.Json;
 
	public class NewEmailMacros : IMacrosInvokable
    {
        public UserConnection UserConnection {
            get;
            set;
        }
        public string GetMacrosValue(object arguments) {
//        	var sjson = JsonConvert.SerializeObject(arguments);
//        	var templ = new {Key = String.Empty, Value = String.Empty};
        	var currencyId = "c1057119-53e6-df11-971b-001d60e938c6";
        	var esq = new EntitySchemaQuery(UserConnection.EntitySchemaManager, “Object"); 
            var colCode = esq.AddColumn("Column1"); 
            var colPercentage = esq.AddColumn("Column2"); 
            var colCurrency = esq.AddColumn("Column3");
            var colType = esq.AddColumn("Column4");
            var colDate = esq.AddColumn("Column5");
	        var colDay = esq.AddColumn("Column6"); 
          	var CurrencyFilter = esq.CreateFilterWithParameters(
    		FilterComparisonType.Equal, "Column3.Id", currencyId); 
	          esq.Filters.Add(CurrencyFilter);
           EntityCollection entities = esq.GetEntityCollection(UserConnection);
 var html = "&amp;lt;table&amp;gt;&amp;lt;tr&amp;gt;&amp;lt;td&amp;gt;Percentage&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;&amp;lt;th&amp;gt;Code&amp;lt;/th&amp;gt;&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Currency&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Type&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Date&amp;lt;/td&amp;gt;&amp;lt;td&amp;gt;Day&amp;lt;/td&amp;gt;&amp;lt;/tr&amp;gt";
            foreach (Entity entity in entities) {
 	          	html += "&amp;lt;tr&amp;gt;";
 	          	html += "&amp;lt;td&amp;gt;" + entity.GetColumnValue(colPercentage.Name).ToString() + "&amp;lt;/td&amp;gt;";
            	html += "&amp;lt;td&amp;gt;" + entity.GetColumnValue(colCode.Name).ToString() + "&amp;lt;/td&amp;gt;";
     	      	html += "&amp;lt;td&amp;gt;" + entity.GetColumnValue(colCurrency.Name).ToString() + "&amp;lt;/td&amp;gt;";
      	     	html += "&amp;lt;td&amp;gt;" + entity.GetColumnValue(colType.Name).ToString() + "&amp;lt;/td&amp;gt;";
         	  	html += "&amp;lt;td&amp;gt;" + entity.GetColumnValue(colDate.Name).ToString() + "&amp;lt;/td&amp;gt;";
				html += "&amp;lt;td&amp;gt;" + entity.GetColumnValue(colDay.Name).ToString() + "&amp;lt;/td&amp;gt;";
            	html += "&amp;lt;/tr&amp;gt;";
            }
				html += "&amp;lt;/table&amp;gt;";
            	return html;
        }
    }
}

 

Anastasiia Marushenko,

I dont know why it kept changing the code, and adding the amp*

html += "&lt;/table&gt;";
 

 

Oleksii Protsiuk,

 

Hello,

 

&amp;lt; means that there should've been < in the code. I believe there is an issue with the html code translation in your template. You need to replace:

 

&amp;lt; with <

&amp;gt; with >

&amp;gt with > either

 

using Notepad++ replacement for example (I've modified the code you sent using this text editor). As a result I received a correct code, but after that the HTML should be checked. This can be done via the tests in Visual Studio and receivig the HTML code result and verifying it for example here. You can use some test values instead of entity.GetColumnValue(colPercentage.Name).ToString() to verify the code.

Oleg Drobina,
Thank you very much!
That helped.

You can use the Enhanced template macros for Creatio app from Marketplace.
You won't need to write additional code.
https://marketplace.creatio.com/app/enhanced-template-macros-creatio

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