Hello community,

 

I'm trying to modify elements on a portal screen but every time I try to do that the following message is shown "Insufficient permissions to edit". 

At the bottom of the screen is displayed "You are working in read-only mode"

I have added the license for the portal user but I'm still getting this message.

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Hello,

 

Thanks for reaching out.

 

Please check Object Permission for the elements you are trying to edit. If it doesn't help, please contact us at support@creatio.com and we will review the case.

 

Best regards,

Anastasiia

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Hello community,

 

I'm trying to display the detail DocListInFinApp in Applicaton section. I added access for portal users but I get the following error:

 

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Hello,

 

Please note that you should register such questions as Cases for our Support team, as we will need to check your instance to see what the problem is. So please, register a new case and provide us with all the details there.

 

Kind regards,

Mira

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Hello community,

 

Is there a way to display the print button and allow portal user to download reports including fastreports. I tried giving access to specific objects and adding them in "List of objects available for portal users" lookup. After adding this configuration the print button is shown but I cannot download fast reports due to access rights and the following message is shown "Failed-Forbidden". 

This message is only shown for fast reports printables. Word printables are downloaded successfully. Is there something that I'm missing in the configuration?

 

Thank you,

Lirzae

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Hello, Lirzae!

 

Please try to upload the report again but with an open browser console (press F12 to open it) and provide us with a screenshot of that. 
There might be errors that could help us find the cause of the issue.

 

Best regards,
Kate

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I can not access users from portal in feed. In the screenshot below i am logged in as a portal user.

I can only access one user, the one that i am logged in

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Best reply

Hello Petrika, 

 

Please check whether you portal user has the needed access rights and can access other Contacts records, the issue may occur if the user doesn't have access to the Contacts records.

 

Best regards,
Anastasiia

Hello Petrika, 

 

Please check whether you portal user has the needed access rights and can access other Contacts records, the issue may occur if the user doesn't have access to the Contacts records.

 

Best regards,
Anastasiia

That was the issue. Thank you Anastasiia

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Hello Creatio Community !

Is it possible to add a mini page in Portal ?

I want to add the mini-page of creating an Application in portal. Printscreen below

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Hello,

Currently there is no oob functionality that can allow to use mini pages for portal users and it cannot be changed with basic system tools. 
We already have a query registered for our responsible R&D team to consider implementing this functionality in the upcoming releases.

 

You may consider implementing this functionality with a help of development, please find more information in the below article:

https://academy.creatio.com/docs/developer/interface_elements/mini_page…

Best regards,
Anastasiia

Thank you Anastasia !

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Hello Creatio Community !

I created a portal Page which inherits from Application Form Edit Page. Cases workflow do not appear in portal page. Printscreeen below

In the original application form the cases appear. printscreen Below

How can this be corrected in Portal. Is this some permission issue ?

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Hello Petrika,

It's possible to add DCM panel for the portal user by following the instruction on our Community:

https://community.creatio.com/articles/enable-dcm-portal-users

Best regards,
Bogdan

Bogdan i believe the article is outdated. For example the object "Case status changed actions" didnt exist at all in nowdays versions of Creatio

Petrika,

Unfortunately, we don't have new examples of such implementation.
So, you can refer to the post by the link in the previous comment. 

Please note, that we have already registered the idea for our R&D team to implement this functionality in further releases. I will assign your case to this project in order to increase its priority.  

Best regards,
Bogdan

Bogdan,

I tried the operations described in the article and they didnt work.

I think there is some modifications that needs to be done in Operation Permissions and Object Permissions Bogdan. 

Because when i deploy the same portal page in another instance (which has an empty database) the cases appear !

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Hello Creatio Community!

I can not acces the Portal. This happens when I try to login as e Portal user. Printscreeen below 

This is time-sensitive. Thank you in advance 

Petrika

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Petrika,

also, please check if the "State of feature" is included in the lookup and that both "Feature" and "AdminUnitFeatureState" have operation permissions enabled in the Object permissions section.

 

Best regards,

Max.

Hi Petrika,

 

Please make sure that both the "EnableCustomPrefixRouteApi" and the "UsePortalDataService" features are active in the system. To do that,

run this script:

 

select * from AdminUnitFeatureState where FeatureId = '17ED5BE9-CA87-42A4-A761-3466DBABF925' or FeatureId = '45D7102E-42D5-4E61-ADF8-77F00CD2F3E8'

 

Please note that the FeatureState column needs to be equal 1 and the SysAdminUnitId has to be equal '720B771C-E7A7-4F31-9CFB-52CD21C3739F'

 

The "EnableCustomPrefixRouteApi" feature enables web services custom routing and restricts SSP user access services without the /ssp prefix.

And the "UsePortalDataService" one divides services into the portal and non-portal ones.

 

Best regards,

Max.

Max,

Still doesnt work Max. Select query

Result

Still the 403 response

What should i do ?

 

Petrika,

 

In the inner web.config file please check the following line:

<add key="UsePortalDataService" value="true" />

it needs to be set to true.

Also, please check the "List of objects available for portal users" lookup if the "Bpm’online functionality" is included in it.

 

Best regards,

Max.

Petrika,

also, please check if the "State of feature" is included in the lookup and that both "Feature" and "AdminUnitFeatureState" have operation permissions enabled in the Object permissions section.

 

Best regards,

Max.

Thank you very much for the professionalism Max.

Feature and AdminUnitFeatureState didnt have permissions. This solved the issue.

Best Regards Petrika

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Hello community,

 

I am trying to implement a service for portal and system users using the documentation in https://academy.creatio.com/docs/8-0/developer/application_components/portal/self_service_portal/overview

 

The service has the following code:

using Terrasoft.Web.Common;
using Terrasoft.Web.Common.ServiceRouting;
 
[ServiceContract]
[DefaultServiceRoute]
[SspServiceRoute]
[AspNetCompatibilityRequirements(RequirementsMode = AspNetCompatibilityRequirementsMode.Required)]
public class Service1 : BaseService
{ 
       //Code
}

For system users the service works fine but when I try to access the service from postman authenticated as a portal user I get the following message : "IS 10.0 Detailed Error - 403.0 - Access to non-SSP API is denied for portal users" with 403 status code. Is something that I am missing in the service implementation or in web.config?

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Hello!

 

Ensure that you add the /ssp prefix to the route when making a request as a portal user.

A feature called "EnableCustomPrefixRouteApi" enables web services custom routing and restricts SSP user access services without the /ssp prefix.

In order to enable it you need to run the following script in the database:

 

INSERT INTO AdminUnitFeatureState (SysAdminUnitId,FeatureState,FeatureId)
VALUES ('720B771C-E7A7-4F31-9CFB-52CD21C3739F',1,'17ED5BE9-CA87-42A4-A761-3466DBABF925')

 

Another feature called "UsePortalDataService" divides services into the portal and non-portal ones. To enable it run the following script:

 

INSERT INTO AdminUnitFeatureState (id, SysAdminUnitId, FeatureState, FeatureId)
VALUES (newid(), '720B771C-E7A7-4F31-9CFB-52CD21C3739F', 1, '45D7102E-42D5-4E61-ADF8-77F00CD2F3E8')

 

So make sure you are using the /ssp prefix and both features are active in the system.

 

Best regards,

Max.

We also suggest replacing 

[DefaultServiceRoute]
[SspServiceRoute]

with

 

[DefaultServiceRoute, SspServiceRoute]

 

Best regards,

Max.

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Hello community,

I am trying to understand the logic of why we can not add an organization (Account) to an organizational structure of the system. I have seen some of the documentation and tables that link to VwSysAdminUnit and VwSspAdminUnit but I can not find out why they are not displayed in the user interface the same as in the portal organizational structure.

Portal

System

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Hello,

Such logic was implemented only for portal users since the Self-service Portal was designed only for them and they could be from different companies (accounts).

Best regards,

Bogdan

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Hello

I am setting up a service portal for a client

During the tests I had strange behaviours in the password recovery process.

WHat I did:

Create a test portal users with the corresponding contact.

Go to the portal login page, then  link "forgot password ?" 

Enter test user portal login name. and enter > Error cannot send email.

 - When looking in the exchangelistener service logs, I see that it is trying to send the email to the "test user login" name instead of its contact.email!!

If I replace the test portal user name with its email then it works.

 

So it really means the system is using the portal user login name instead of it s email as recipient.

 

Did anyone notice this? 

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