What is the font on the Cases processing tab? can it be configured by the user? When we send emails via template, we use arial, but shown on the processing time it seems to change to Times New Roman. Can this be configured?
In order to change the font, please edit the template according to your needs, then select the whole text and choose the fond needed. Unfortunately, this is the only option at the moment. Currently, there is no possibility to apply the font by default for regular emails. Our R&D team has a functionality request in an "Accepted" status regarding the possibility of applying default font for regular emails so we can expect this logic in one of the nearest releases.