Can anyone assist with this installation failure for the ITSM for Service Creatio marketplace add in?


Our version is 7.18.3 but that was not in the list below.

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We reviewed this add-on and fixed the problem.

You can install the latest version with fix on this page:



Hi, I installed and didn't get some features mentioned in the manual, for example the "Dependence of case priority on urgency and impact level" lookup isn' installed, and also cannot add it, so this object isn't in the package, so when add urgency and case impact Priority didn't change as docummented


Have some package update?



Hi Julio,

We have reviewed this solution. It is deprecated, not supported, and does not meet the current Marketplace requirements. We have removed this app from the Marketplace and do not recommend using it.

That you for bringing this to our attention.


We are going to publish a new Banza ITMS box for Creatio solution in the near future. I believe that solution will cover your needs. You can learn more about it in the Coming soon section.

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