Hello community!
You have to be aware that since the 8.0.9, Sections Configuration Items, Problems, changes, releases are not anymore available for new clients after the 8.0.9.
Product documentation and the website of Creatio are still referencing the features...
This is a major change and it hasn't been published in the releases announcement. I can understand this is not concerning the major number of Creatio Service clients. But for companies using Creatio for supporting ITSM and the ITIL processes it is a draw back and this is making Creatio less competitive than other tools on the market.
Yes we can redevelop all those features and sell them on the marketplace but it will drastically increase the price of the licences for the end users and other tools will be more adequate for doing so. I contacted the support and they said they will address the point to R&D department. (let see in 2 years) ...
Looking for your support for Creatio to keep those features in the service bundle maybe as optional components.
Thanks!
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