Hi all,

 

Please kindly advise if there a way for us to not show [#UsrText#] in email template/ report when the field is empty

sa

Many thanks

 

 

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Greetings,



As for now the only way to check if the macros has no data inside it is to manually select a template in the email editor and see which data is populated for the user or not. Also in case you are using some information on the record you need to check if all the records have values in the columns that are used as macro sources. Unfortunately that is all for now, but we have already posted our R&D team to improve this functionality in the future.

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Hi guys,

How to solve the below error it is occourig while logging into my local instance.

Thanks and regards,

Mohith.

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how to delete the plus button "+" in the header of the page and change the title "Hello ..." ?



 

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Hello,

 

The plus button cannot be removed from the page, as this is one of the core functions in the system.

 

As for the title, you can modify it as described in this article: https://academy.creatio.com/docs/user/platform_basics/freedomUI/customi…

 

Best regards,

Yuliya

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Hi community,

Anyone have idea how to use sandbox in new freedomui pages. In classic Ui we used to follow this documentation https://academy.creatio.com/docs/developer/front_end_development/sandbox/overview#case-2591. Can we do same functionality in freedomUI pages?



Thanks.

Regards,

Manideep Korni.

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Hello,

Thank you for your question!

 

Unfortunately, It is not possible to use the sandbox in Freedom UI,

but we have already registered the following suggestion for our R&D team and they will consider adding the following functionality in the upcoming releases.

 

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Hi Academy,

Which is the correct set of OOB pacakge dependencies when creating a new pacakge that is going to store developments/customizations done to the mobile app.

Regards

Sasor

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Hi Community,

 

In our Approval Process, there will be more than 2 options and we are not using only approve and reject.

We will use the color for our decision

  • White = Approval
  • Black = Rejecte
  • Grey = will active a sub-process to add in more information

Could I able to set up an approval like that?

Thank you

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Bao,

 

Your business task could be achieved by business process. 

 

You can use your diagram as the base for the process. 



Instead of the first Аpproval element use the [Auto-generated page]\[Pre-configured page]  (or [User dialog] element), to display for required user or role, then through the flow on the second Approval element making a decision.

Hello Bao,



Could you please elaborate on your business task?

 

Could you please clarify what you mean by "In our Approval Process"? Is that a business process or another logic? 



And how did you implement theses colors? 

Bogdan,

Um to be clear, I want to ask if there is any way to make an approval process with 3 options

Due to our business, the approval must have 3 options to divine our client into 3 group

  • White: means they are okay with a clean profile
  • Black: means they are having red flags in the profile
  • Grey: means our Top manager will be the one who decides to

Here is the picture for you to understand our business approval right now (but it just a summary, I am not allowed to share more detail on this)

Bao,

 

Your business task could be achieved by business process. 

 

You can use your diagram as the base for the process. 



Instead of the first Аpproval element use the [Auto-generated page]\[Pre-configured page]  (or [User dialog] element), to display for required user or role, then through the flow on the second Approval element making a decision.

Bogdan,

It's works

Thank you!

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Can Creatio Telephony system be integrated with Microsoft Teams for calls ?

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Damien Collot,

Unfortunately, we don't have that option yet. 



Regards,

Orkhan

 

Hello, 



Unfortunately, it is not possible to do this in a basic way, however I have provided you with a marketplace app that can help you with this issue: 



https://marketplace.creatio.com/app/microsoft-teams-connector-creatio



Regards, 

Orkhan

Hi,



Thanks for the tip :)



The connector is limited to pre-organised group calls.



Saw that beesender integrates with the chat also.



But I am really looking more into the line of VoIP type, someone calls and you answer the phone type of integration.

Damien Collot,

Unfortunately, we don't have that option yet. 



Regards,

Orkhan

 

Orkhan,

 

Is it planned to be considered ?



Cheers,



Damien

Hi Community!

Any new on this one?

I think this is a feature, many customers and leads are looking for...

 

BR,

Robert

I don't use Teams, but I've read that teams now has the ability to launch a URL for incoming calls and include the phone number in the URL. See https://johndeletre.blog/en/2022/11/pop-up-window-for-incoming-pstn-cal…

Not exactly an integration, but at least for now, you could use that with this marketplace add-on so you get a quick lookup for the incoming caller when a teams call is received. 

https://marketplace.creatio.com/app/phone-lookup-creatio

Ryan

I was able to do this using Tel links for outgoing calls and then launching a new activity Mini screen to record the call.    For incoming, we use the dev labs addon and modified it a bit to list the sections we needed.  Happy to share code if you are interested.

Hi keith schmitt, HI Ryan

 

Thank you both for the information.



@ Keith, would love to see the code :)



@Ryan will look more into the feature with our modern workplace Teams to understand if we can push something further.



Cheers,



Damien

 

keith schmitt,

Thank you, too!

Please share, I would love to try it out!

 

Robert

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It's possible to query TOP 10 to this code?

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Hello,

 

You need to add esq.RowCount = 10; to select top 10 records only.

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Dear Creatio-Community,



I have the following request. How is it possible that I can display the email address from the Communication options (like you see on the screen below)







in the tile view of the accounts (like you see on the screen below)







Is this possible at all



Regards

Florian

 

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Hello!

 

You are able to add it at the contact record itself, and then it will be added to the register.

 

Communication object is actually another object. 

Hello Kyrylo 

thanks for your reply. But i want to display that information Account-Section. Is that possible?

Florian,

 

It's not possible to display the information from AccontCommunixcationOptions, so we recommend to create a column in Account object.

Hi Floarian,



If I understand correctly, it is possible now to display first record from the detail with specified filter (e.g. First primary email address of account) 



Kind regards,

Vladimir

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Hi there,

we've added a custom web service to our cloud environment and we trigger it from our external API. Several requests in a row are executed correctly, and then an HTTP request timeout occurs for all further requests (including auth requests). 

The interesting note is that if we trigger the same request from Postman, it works ok and after it, several more requests can be sent from our API to Creatio. 

 

What can be the cause of such behavior? Is there any mechanism that blocks requests from external APIs to Creatio and if so, how can it be avoided?

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In our further investigation of the problem, it looks like Creatio has some anti-spam mechanism, and it blocks our API for 15 minutes when a certain amount of requests was sent to Creatio during a short period of time. We still do not know how to avoid it so any help would be appreciated

Hello!

 

We kindly ask you to create a support request for us because for providing the answer to this question we will need to ask you for additional information and examples from your side. 

 

Regards,

Maria

Mykhailo Bormashenko,

Do you got any resolution or cause ?

 

I am interested in how something like this is resolved. 

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