Not exactly an integration, but at least for now, you could use that with this marketplace add-on so you get a quick lookup for the incoming caller when a teams call is received.
I was able to do this using Tel links for outgoing calls and then launching a new activity Mini screen to record the call. For incoming, we use the dev labs addon and modified it a bit to list the sections we needed. Happy to share code if you are interested.
I have begun playing with the web service integration capabilities within a process to send a message to a Teams channel. Obviously many use cases exist for having a message sent to a Team channel.
I have been able to successfully send a message to a channel, however I am having issues in managing the formatting of the message, so a clear title, and message body structure can be provided. Has anyone got any integration working with Teams that would be prepared to share how the web service, variables etc. are configured to allow formatted messages to be sent?
GraphServiceClient graphClient =new GraphServiceClient( authProvider );
var chatMessage =new ChatMessage
{
Body =new ItemBody
{
ContentType = BodyType.Html,
Content ="{\r\n\"title\": \"This is an example of posting a card\",\r\n\"subtitle\": \"<h3>This is the subtitle</h3>\",\r\n\"text\": \"Here is some body text. <br>\\r\\nAnd a <a href=\\\"http://microsoft.com/\\\">hyperlink</a>. <br>\\r\\nAnd below that is some buttons:\",\r\n\"buttons\": [\r\n {\r\n\"type\": \"messageBack\",\r\n\"title\": \"Login to FakeBot\",\r\n\"text\": \"login\",\r\n\"displayText\": \"login\",\r\n\"value\": \"login\"\r\n }\r\n ]\r\n}", }};
await graphClient.Teams["{team-id}"].Channels["{channel-id}"].Messages
.Request()
.AddAsync(chatMessage);
Thanks for your reply. This is what I have done so far:
1. Created a new Web Service entry
2. Configured a single Method and populated top fields. I know this is correct as I can successful send a test request with just a single parameter line and it was received and displayed in my Teams channel
3. The issue I have is with the configuration of the Parameters, for which all but contentType I assume are Body parameters. The following screenshot is me playing with various structures and content entries, but I cannot get anything working :/
I am trying to send a message in a form similar to the following:
I feel I am missing something straightforward in how this should be built within the Creatio Web Service definition, but the docs are not helping find it.
You can synchronize Microsoft Teams meetings with Creatio if they are synchronized into your Outlook calendar. More detailed instructions can be found in the Synchronize calendar with MS Exchange and Microsoft 365 Academy article.
The created meetings in Teams are being synchronized into Outlook, and as a result, they are displayed in Creatio system.
Please, let us know in case any further information is required.
I will register the idea for our R&D team to overview the possibility of integrating the Creatio with the Microsoft teams chat feature in further releases.
As for now, chats functionality enables the possibility to create new chats from Facebook Messenger or Telegram. More detailed information can be found in the following articles:
Would like to add a +1 here. It's a request being asked more and more by customers & prospects for two scenarios.
1) For the company internal chat (as a lot of them are using Teams, they don't want to have to use an additional channel with the internal chat functionality in Creatio if it cannot match the Teams groups.
2) Customers and prospects when looking at the working with chat functionality when exploring the Service Creatio as Teams has taken a lot more market share in the last 2 years.
I would love it if the Feed function in Creatio could be mapped to a Teams channel. Having say a Project Feed note in Creatio send that as a message to the specific Team channel for that account would be amazing
+1 The current communication panel is more like a notification panel (even without sound), but users need full-fledged communication - groups, individual chats, attachments, sound notifications, the number of unread messages for each chat-group.
