Hello Massimiliano,



Unfortunately, 1 month is the maximum period that can be selected. Selecting a longer period affects mailbox synchronization performance, which is why we do not have such an option for synchronization.

Also, according to our usage statistics, old emails (more than 1-month-old) mostly have no business value, so we don't sync them. 



As a workaround, you can either re-forward them to the mailbox and synchronize your mailbox or create an excel file and import the related data to emails using file import.



However, we have already registered the idea for our R&D team to review this logic in future releases.

Mira Dmitruk,

We are using the Creatio calendar sync, but we are not getting notifications for meetings created more than 1 month in the future. Can you please increase the amount of time that the calendar syncs to the future?

Esther M,

Unfortunately, you can select no more than 1 month of synchronization, and it is not possible to increase this period. At the moment, we also have no workarounds to increase the given limit. 

However, a task has already been registered in our R&D team to consider and implement such a feature in future releases. 


Best regards,
Malika

Hello,



Welcome.



Community members will be happy to assist you!



Regards,

Orkhan

Thanks Orkhan, looking forward to that

Hi,

 

Such a task can be accomplished by creating a simple business process.

Information about whether an email has been processed or not is stored in the EmailMessageData table in the IsNeedProceed column.

 

For each email created in the system and stored in the Activity table, we also record information about that email in the related EmailMessageData table.



This table is used to display records in the CTI panel.



Therefore, you need to create a process that triggers whenever a new record is added to the EmailMessageData table, where the Role field is 'From' (indicating sent emails), and where the SyncSessionId is not filled in (this column stores the ID of the session that performed synchronization, indicating that the email was sent directly from the email service and not from Creatio). If you want all emails to have the Proceed value, regardless of where they were sent from, you can skip this filtering step.

 

Afterwards, you should update the IsNeedProceed column to false for this record in the EmailMessageData table.

I hope this answers your questions. Thank you for reaching out!

Pavlo Sokil,

Thank you so much. I have made the changes, and it is working as expected.

Hello,

As this is an addon developed by third-party developers, we recommend that you contact them directly at support@creomate.com for further assistance with this matter.

Best regards,

Yuliya

Hello Pedro,

Current code you shared will open the Activity section indeed, but there is no logic in the code that will add values to the quick owner filter. And it's so since it's impossible to do via the scenario you described. Why: because to set such filtration dynamically the addNonPeriodFilterValue method from the FixedFilterViewModelV2 should be called (just check it in the debugger when selecting owner from the lookup inside the filter) and I found no ways of doing that from the init method of ActivitySectionV2. So you need to find other ways of achieving the business task.

Hi Oleg Drobina,

Thanks for the response.

Currently, to simplify the problem. I'm just trying to fully open the ActivitySection and print the values that are coming from the detail, without applying the filters.

To do this I had to change the initial code, because my activity was not receiving the "SetActivityFilters" message. So, what I did was to load the module instead, using the following code:

methods: {
			onActiveRowAction: function(buttonTag, primaryColumnValue) {
				this.mixins.ConfigurationGridUtilitiesV2.onActiveRowAction.call(this, buttonTag, primaryColumnValue);
			},
 
			init: function(){
				this.callParent(arguments);
			},
 
			openActivities: function(){
 
				var collection = this.get("Collection");
 
				var contactIds = [];
 
				for(var i = 0; i < collection.collection.items.length; i++){
					if(collection.collection.items[i].values.imdContact !== undefined){
						contactIds.push(collection.collection.items[i].values.imdContact.value);
					}
				}
 
				window.console.log(contactIds);
 
				this.sandbox.loadModule("SectionModuleV2", {
					renderTo: "centerPanel",
					id: "SectionModuleV2_ActivitySectionV2",
					instanceConfig: {
						parameters: {
							ContactIds: contactIds 
						},
						schemaName: "ActivitySectionV2",
						isSchemaConfigInitialized: true,
						useHistoryState: false,
					}
				});
			}
}

I followed this post in the community to try to implement this https://community.creatio.com/questions/pass-parameters-section

When pressing the "Open Activity" button, I get this error and behaviour:

After some debbuging, I found that the context does not have the module that I'm trying to load. Maybe, I'm missing some dependencies.

Could you please help me understand this issue?

Once I figure this out, I will check another approach to apply the filters.

Thank you.

Best Regards,

Pedro Pinheiro

To pass values from the detail (in my example it was ContractDetailV2) to the ActivitySectionV2:

1) In the ContractDetailV2:

onOpenActivityButtonClick: function() {
				this.sandbox.publish("PushHistoryState", {
					hash: "SectionModuleV2/ActivitySectionV2",
					silent: false,
					stateObj: {
						value: "5266908c-f3d1-4c5c-9097-f0dfbdbf900b",
						displayValue: "Email Supervisor"
					}
				});
			}

Here you can pass an array in the "value" property of the stateObj object as well.

onOpenActivityButtonClick is a click-handler for the button:

{
                "operation": "insert",
                "name": "OpenActivityButton",
                "parentName": "Detail",
                "propertyName": "tools",
                "values": {
                    "itemType": Terrasoft.ViewItemType.BUTTON,
                    "caption": {"bindTo": "Resources.Strings.OpenActivityButtonCaption"},
                    "click": {"bindTo": "onOpenActivityButtonClick"},
                    "style": Terrasoft.controls.ButtonEnums.style.TRANSPARENT,
                    "enabled": true
                }
            }

2) In the ActivitySectionV2:

define("ActivitySectionV2", [], function() {
	return {
		entitySchemaName: "Activity",
		details: /**SCHEMA_DETAILS*/{}/**SCHEMA_DETAILS*/,
		diff: /**SCHEMA_DIFF*/[]/**SCHEMA_DIFF*/,
		methods: {
			init: function() {
				this.callParent(arguments);
				var shouldUpdateFilter = this.checkHistoryState();
				if (shouldUpdateFilter.value && shouldUpdateFilter.displayValue) {
					var tag = "Owner";
					var row = {
						value: shouldUpdateFilter.value,
						displayValue: shouldUpdateFilter.displayValue
					}
					console.log("Row value: " + row.value + " and Row displayValue: " + row.displayValue);
				}
			},
			checkHistoryState: function() {
				var historyState = this.sandbox.publish("GetHistoryState");
				return historyState?.state;
			}
 
		}
	};
});

As a result you will be able to get passed values in the init method execution:

This can be done with custom code on the Freedom UI page. You'd need to wire up the button to execute a custom request on the page: 

See https://customerfx.com/article/adding-a-button-to-execute-custom-code-o…

Then, in that custom request, you'd need to first save the page:

See https://customerfx.com/article/saving-a-page-before-some-action-on-a-cr…

And then open the other page: 

See (for opening an add or edit page): https://customerfx.com/article/opening-an-edit-page-to-add-or-edit-a-re…

Or (if the page isn't a record page): https://customerfx.com/article/navigating-to-a-page-via-code-in-a-creat…

Ryan

Ryan Farley, thank you so much for this detailed, thoughtful reply and all the articles you've written!  I was able to get the button to save a record and redirect to the desired page after with custom code. 

See response on other duplicate post https://community.creatio.com/questions/page-redirect-business-process-…

Thanks for pointing this out. I've not noticed this yet, but I'm sure we've just not realized it yet.

Hello Harry,

Would you please submit a case at support@creatio.com and provide all the details regarding this issue, so that we can check it on our end?

Best regards,

Yuliya

Hi Yuliya, 

I have reported this to Creatio Support. 

It's not just an issue with existing filters, all new filters have the same bug. 

I have to say these small things do not give confidence. Many of our business critical lists have these filters in place and not displaying the right data to the user means they could miss something that is critical. 



For example, one of our lists shows airport transfers that are happening on a given day. Luckily we did not have a filter on this list, but if we did, there would be stranded clients waiting to be picked up at the airport! 



Also, I know it has been requested elsewhere, but it would be useful for Creatio to supply bugfixes with their updates. 

Thanks

Harry

Anyone?

Hello,



Could you provide us with a few more details so that we can analyze them? Describe how exactly you are trying to create the folder you need, if you can send us a screenshot of the error itself.

Malika,

Hi, I am not sure about the details. I don't know why it is giving this error when I am trying to create a folder. As you can see I created a new folder with Test name and it gave me this error.

Bump

Bump

Hello,

You can change access rights for a specific record and user using the [Change access rights] process element and business processes.